Hotel Kolam air panas di Sousse

We stayed 1 week from 7th to 14th October 2023 as a couple on ground floor room facing the pool. Best things: The hotel is well placed in the centre of Sousse. Plenty of restaurants, shops and market. They have their own private beach with 2 guys as security man. Plenty of sunbeds on the beach as well as near the swimming pool. They have a heated pool indoor which is not heated. Hotel was clean and not overcrowded. Our room needs updating as the bathroom is in very bad state. TV did not work for English channels and we never used the TV all week. Our room safe was not working so they changed it for another. Fist night we arrived at 10 pm and there was 1 small bottle of water in our room. I requested for a kettle and extra bottle of water. Kettle was delivered but their was not cups, tea/coffee, suger so I had to ring again which was delivered nearly an hour later. They gave us cold sandwiches on the first night nearly an hour later. Worse things: Reception staff have difficulty to understand English. Restaurant staff behind the counter making eggs, pancakes etc are not friendly at all. They seem to ignore guest when we want to order and specially the big guy and the short lady near the eggs station are chatting away in their own language non stop. Comparing to other hotels we have stayed, they need to train their staff to be helpful, have a smile (which cost nothing) and acknowledge guest. Other staff naming them Muhammed Ochera, Helmi and Nabil who looks after the tables were very helpful and smiling. The chap looking after the sunbeds and matts near the pool is either chatting away on this phone or with his mates. We and other guest had to help ourselves to open the umbrella, fetch matts the sunbeds. We noticed that if you do not speak their language, French and or Arabic and you will struggle. Meals where almost same on most days and left overs food heated again and served on next day. They need to change menu and have less but fresh meals. Overall, I would say 50% was OK to stay at this hotel.