Pengguna Tetamu
1 Mac 2024
Dear Artotel Suites MANGLULUHUR Jakarta, Myself and my Family stayed here for one night. The hotel is marketed as a four star however you expect a level of quality for a hotel at this level which in my opinion at the time we were there the hotel does not have. For me, the rooms are more of a standard. We got to our room following check - in, and the air conditioning was not working. In addition, there were dead insects on the windowsill and dust on the furniture as well as coffee stains on the table indicating the room had not been cleaned very well. We called several times on the phone to reception however received no answer, so we went down to reception and discussed the issue where they advised there was an issue with the AC (why they failed to tell us this when we checked - in I have no idea) and that it would not be fixed until the next day. They offered to move us to another room where they said the AC should be working but it's worse than when I stayed in the previous room, as a respectable hotel you should have ethics in talking to customers, otherwise it would be like this (and this is supposed to be a four star hotel). When we first checked into the hotel, as we were early I had to put our luggage in a store room by the reception as our room was not ready and I saw on the shelf a number of dental kits. When we came back to the hotel later that night I asked if there was one available and the receptionist told me they didn't have such a thing (???) - I thought at that point I had seen it all. So not only could this four star hotel not provide us with working AC or a TV, we were not worthy of a dental kit either. If there were any positives, the outside bar area was very nice and we enjoyed a drink there before going out, and also the cooked breakfast in the morning was very good. I doubt very much we will be returning. Best regards,
Terjemah