Hotel berhampiran Burberry di Southbank

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Great Hotel, except I nearly got stuck in the elevator door, The door kept closing while we were trying to exit with our trolley luggage. Don’t think there is a sensor on the lift door to detect if someone is still busy to exit. Other than that it was a great experience with the restaurant on level 40 the highlight of our trip. Oh and they Double booked our first night and we had to stay in a deluxe room instead of our suite we booked on the 39th floor. But they tried hard to compensate for it. We cannot fault the service. Will definitely book again.

It was the first time I stayed at crown promenade Melbourne. It is very conveniently connected to crown ******, and the reception staff very friendly and helpful . The room was bright , spacious and clean . I intend to book another stay in the new year .

The location of the service aparement is excellent. Also the receptionists are super helpful and nice. Whenever we need help, they will provide assistance immediately.

I stayed two nights in Feb 23. I stood behind the world's longest check in for demanding guest. Said guest returned to reception within 2 minutes with photos of his room and demanding a change. This made me a tad concerned but no need. Reception staff were very polite. My room was as expected. It was neat and tidy and the bed was wonderful, great linen. TV was modern and excellent. Air con great. Bathroom is out of date, but clean and no issues. Meals are good. Good vibe on the hotel ground floor with a bar which was well frequented. Clearly the hotel is overdue for a refurb and the prices could be lower to reflect that but it is still worth staying at. I would stay again.

Maybe it was once nice but it has got so many issues with it and I highly recommend you look elsewhere. We stayed in a two bedroom one bathroom apartment and it was honestly the worst hotel we have ever stayed at. We were assigned room 2201W. Here are the issues we encountered during our four night stay. 1. Power outage on our last day with no back up generator for the entire building (both east and west). It’s 31 degrees outside so opening the doors is also not a smart option. Started at 9am and is already over 4 hours. As I have breastmilk in the fridge for my 3 month old, this is my worst nightmare. 2. Safe battery is low. Why hasn’t anyone changed it??? 3. Bathroom shower head plate is broken so water sprays at you un-uniformly and overall unpleasant. 4. Water drips out of the shower but the fall doesn’t go to the drain so the floor remains flooded. 5. Due to point number 4, the bottom of the bathroom door has expanded and the door does NOT close. It is so jammed that it feels like you’d break the handle trying to jam the latch in and back out. 6. Stupid placement of the microwave. You can’t open the microwave door more than 45 degrees. How on earth do you put a dinner plate in there??? 7. Missing cups/ mugs and glasses. 3 mugs, two short glasses, two tall glasses and odd numbered cutlery. Just fix it, for crying out loud! The top rack of the dishwasher was also broken making it difficult to pull in and out the middle rack. 8. Upon check in, we didn’t have any cleaning supplies such as dishwashing tablets, hand washing liquid for dishes or laundry powder. 9. Rooms are so tiny. Don’t expect to be able to open your medium sized luggages inside your room. We kept our two in the so called living space instead. 10. Generally upkeep is not there. Walls have visible stains and grime from previous guests. The whole place just overall felt really really filthy. 11. Not family friendly either. There is a flight of stairs at the entry and no ramp. There is a wheelchair elevator to the side which takes way too long to operate with a crying baby. If you’re on your own, be prepared to lift you pram up or hope a Good Samaritan can help you because the hotel staff won’t. Clearly there are issues within management and housekeeping. I sense laziness and lack of hospitality understanding is to blame. STAY ELSEWHERE!!!

I ❤️ the location.. Everything is a walking distance. Good place to walk or jog in morning or at night.. Surrounded with various shops..and big mall too.. Room is big & clean..comes with working heater.. I will recommend it to my friends..

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

Sei a 5/7 minuti a piedi dal convention center , per questo l'ho scelto. Aperto da 4 giorni prima del io arrivo era già perfettamente operativo. E' all'interno di un palazzo, ben segnalato da un'insegna luminosa. Appena entri c'è un desk ma la vera reception è al piano 7 , dove c'è anche un bar con lounge. Ottimo Fitness center , piscina all'ottavo piano con anche possibilità eventi. Camera OK , spaziosa e con la formula di avere specchio e lavello fuori della zona bagno. Non ho mai cenato ma la colazione era continentale e buona. Ci rornerò.

Need a bit more detailing in cleaning and in services. Overall a good place but could be much better if Management check the rooms after Housekeeping and if its not impossible do inform the Person in advance when Housekeeping is coming and kindly advise Housekeeping to clean the room on daily basis as on my 3 day stay Housekeeping only came once when I was out and did nothing on the name of cleaning just moved the things from one place to other.