Hotel Shanghai dengan Spa

Booked an executive suite for three nights and it lived up to the Bellagio name — spacious, elegantly finished, with the kind of detailing you’d expect at this level. The separate living area made it feel more like an apartment than a room, and executive lounge access was a nice perk for breakfast and evening drinks. Service was polished and responsive. Overall a refined, comfortable stay I’d happily repeat

am writing to file a formal complaint about my stay at the Ritz-Carlton Shanghai. The experience was absolutely unacceptable: · The plumbing was a disaster — the toilet wouldn't flush properly. · The water temperature in the shower was completely unadjustable. I spent 15 minutes twisting the tap all the way to cold, but the water never changed temperature — it stayed scalding hot the entire time. · No basic sofa or settee in the room — nowhere to sit or lie down except the bed. And this wasn't a standard room — this was a suite. · The appliances and furniture look at least 20 years old, with visible signs of wear and tear everywhere. · I left my phone to charge overnight — I specifically checked that the charger was working before going to bed. Woke up in the morning to find my phone hadn't charged at all. The power outlets work intermittently at best. · The Wi-Fi was terrible — slow and with extremely low data throughput. It kept buffering and disconnecting, making it impossible to get any work done or even browse normally. · No razor provided in the bathroom. · The hairdryer had no attachments — not a single nozzle or diffuser. And to make things even worse, there wasn't a single power outlet in the bathroom. So in a 5-star hotel, I had to dry my hair next to the bed, with no mirror nearby. Absolutely ridiculous. · The breakfast was very mediocre — just a plain omelet with bacon, and they still managed to ruin it. To top it all off, I decided to order room service. The delivery driver dropped off my food at the reception desk at 10:20 PM and sent me a photo as proof. Do you know how long I had to wait for someone to bring it up to my room? 40 minutes. I went down to the front desk twice to ask about my order, and no one even apologized. We're in the 21st century — most hotels have delivery robots that bring food to your door in 5 minutes. Here, I paid three or four times as much and received this level of service. It's simply insulting. I have already canceled my second night and am checking out early. For this kind of money and with this kind of service, this stay was a complete disgrace. I expect a substantial refund for the night I actually spent here.

Beyond exceptional service! Incredible atmosphere, modern facilities, and huge thanks to Aaron, Silvia, and Tay! Five stars are truly not enough for H+ Hotel Shanghai, Pudong! From the very moment you step inside, the hotel smells delicious, fresh, and welcoming. The entire property radiates a sense of peace and tranquility, making it a wonderful retreat—especially considering we had to check in very late. Having complimentary tea, juice, and water right at the entrance was lovely, but it was the incredible team that made our stay unforgettable. 1. Arron's unmatched kindness and care: Special recognition goes to Arron. When I arrived late at night suffering from a severe cold, Arron didn't just point me to a pharmacy—he searched for an open one, walked me there at midnight, and translated everything so I could get the right medicine. The next day, he even checked in on me to ask how I was feeling and if I needed anything else. That genuine care is something I will never forget. 2. Silvia's incredible attention to detail (Saved my Invisalign!): I also want to give a massive thank you to Silvia. Amidst all the rushing and stress with a family emergency, I accidentally left my Invisalign retainers in a glass cup in the room. My family thought for sure they had been thrown away by housekeeping. When I called back, Silvia immediately checked and sent me a photo showing they were kept completely safe in the cup! Taking such care not to throw away personal items in glasses shows incredible delicacy and respect for guests' belongings. 3. Next-level facilities, room details & Circadian Lighting suggestion: The gym is great, and the self-service laundry features state-of-the-art washing machines with technology I had never seen before—it really shows how advanced China is right now! The spa looked beautiful and high-end (though a bit on the pricier side). The beds are extremely comfortable and a good size for four adults. Feature feedback / Tip on windowless rooms: The artificial window lighting in these rooms is fantastic because it genuinely looks like natural daylight! However, since the beds are so comfortable and the room can get pitch-black, it’s easy to oversleep when you want to wake up early to explore Shanghai. It would be an amazing feature if the hotel could automate these artificial light panels to turn on gradually with the sunrise to support guests' circadian rhythms! Conclusion: Wonderful modern facilities, a peaceful atmosphere, and most importantly, people like Arron, Silvia, and Tay who make this place truly special. I would return here in a heartbeat! 服务超越满分！环境极其舒适，设施先进，特别感谢 Arron、Silvia 和 Tay！ 给五星好评都远远不够！一走进 上海浦东H+酒店 的大堂，就能闻到非常香甜、清新的香氛，整个酒店弥漫着一种平静与宁和的氛围，让人瞬间放松下来。大堂常备的茶水、果汁和矿泉水非常贴心，特别是我们两次深夜办理入住，前台都安排得无微不至。 1. 感谢 Arron 无微不至的照顾： 特别要表扬 Arron。我深夜入住时得了重感冒，非常难受，Arron不仅帮我查了药店，甚至在午夜亲自陪我走到药店并全程帮忙翻译买药。更让人暖心的是，第二天他还不忘关切地问我身体好些没有、还需要什么帮助。这种真诚的关怀实在太难得了！ 2. 感谢 Silvia 极其细致的服务（帮我找回隐形牙套！）： 还要特别感谢 Silvia。由于当时家里突发紧急情况，手忙脚乱中我把自己的隐形牙套（Invisalign）遗留在了房间的水杯里。家人都以为保洁人员肯定当垃圾扔掉了，没想到我打电话过去时，Silvia 立刻帮我确认并拍了照片，牙套被原封不动地妥善留着！保洁人员没有随意清理杯中物品，这种细心和对客人财物的尊重真的让我太惊喜了。 3. 设施体验与无窗房“生物钟照明”小建议： 健身房非常棒，自助洗衣房配置了超现代化的顶尖科技洗衣设备，有些功能我以前从未见过，让人直观感受到了当今中国科技的发展与便利！Spa区域看起来非常高端优雅（虽然价格稍微偏贵了一点点）。床铺极其舒适，尺寸足够四位成年人使用。 关于无窗房的体验与建议： 房间里的模拟窗户灯光设计得太棒了，关灯后视觉效果和自然光一模一样！但因为床实在太舒服，如果关掉灯整个房间会完全漆黑，对于想早起探索上海的游客来说很容易睡过头。如果酒店未来能将这套模拟日光系统自动化，让灯光顺应外界日出时间自动缓缓亮起，帮助调节客人的昼夜生物钟（昼夜节律），那就真的太完美了！ 总结： 环境温馨平静，设施现代化，最重要的是有像 Arron、Silvia 和 Tay 这样优秀的员工，让这家酒店闪闪发光。强烈推荐，下次来还会选择这里！

Outstanding Stay at Kerry Hotel Shanghai Kerry Hotel Shanghai is one of those rare hotels that gets almost everything right. From the moment you arrive, the service is warm, professional, and genuinely attentive without ever feeling forced. The rooms are spacious, modern, extremely comfortable, and very well maintained. The hotel has an energetic atmosphere, excellent restaurants, a fantastic breakfast, and one of the best fitness and wellness facilities I’ve seen in a city hotel. The location next to Kerry Parkside and Century Park is also excellent, with restaurants, shopping, and transportation all within easy reach. What really stands out, however, is the staff. Everyone goes out of their way to make you feel welcome and taken care of. That level of service is what turns a good hotel into a memorable one. I travel frequently and stay in many hotels around the world, and Kerry Hotel Shanghai continues to impress me. Excellent facilities, excellent service, great location, and a team that clearly cares about its guests. Highly recommended.

The hotel is beautiful, situated right on the bund. The breakfast is good and the beds are comfortable. My family and I were travelling through China for 4 weeks, and I booked this place for 4 nights, we usually like to stay in places where we can do laundry, here we had to use an outsourced business to get our laundry done as there are no laundry facilities close by and it would have cost us $500 aud to get our laundry done through the hotel. Just something to be mindful of if you are travelling with a family. However in saying that, the process of outsourcing was only made possible because of the assistance given by the hotel. I’m glad we booked it, the experience overall was great.

Exceptional Stay – True Five-Star Experience at Its Finest I had a wonderful stay at The Peninsula Shanghai, and it truly exceeded expectations in every aspect. From the moment I arrived, the service was impeccable. The staff were warm, attentive, and highly professional, consistently going above and beyond to ensure a comfortable and seamless experience. Every interaction felt genuine and thoughtful, reflecting the highest standards of hospitality. The room was beautifully designed, spacious, and extremely well-maintained. The attention to detail was impressive—from the luxurious bedding to the advanced in-room technology, everything was carefully curated for both comfort and convenience. The hotel facilities were equally outstanding. The ambiance throughout the property is elegant and refined, and the location along the Bund offers stunning views and easy access to key attractions in Shanghai. Dining was also a highlight, with excellent service and high-quality food. The overall experience—from check-in to check-out—was smooth, relaxing, and memorable. This is a true five-star hotel that delivers on both luxury and service. I would highly recommend The Peninsula Shanghai and would definitely return on my next visit.

We had such an amazing stay. Beautiful room with a kids pool in our room. Perfect staycation on rainy days I should say. We celebrated our daughters birthday with just the family. The service was amazing, especially the clean up service, they saw that we were with two kids and they did everything and beyond to make sure we had all we needed with two little children. Breakfast was delicious, I personally loved the yoghurt bar!

Hotel is 2 minutes walk away from the Shanghai railway station (you can literally see the station). Another a 5-7 minutes walk can take you to the 1, 12, and 13 metro line. A mall around the area, a line of shops near the neighborhood, downstairs is a convenient store, easy to find hotel, you can’t miss it. Pool is under construction during our stay but they have other amenities like a very small gym, free laundry (washer + dryer), spa, and handful of rooms for board games mainly featuring Mahjong, if you’re a fan you will love it. These amenities is downstairs in the basement which you have to exit the building and take a separate entrance for. I want to note that I did see a water bug in the living checking area and in the amenities room. That is something they can def fix. Otherwise really good location if you plan to use the railway station or don’t want to stay at the city center. Bathroom is separated into wet and dry. It have an option for overhead shower, fantastic water pressure. Door is not transparent, but it does not have a lock. Toilet have a bidet but I want to note that our toilet did have a faint but noticeable smell of urine, I’m not sure if it’s because the staff did not clean it well or its something else. There are no dirty spots and it’s visually clean. Overall for the price of the hotel it’s SO spacious, clean and just so worth it.

Saya mencari lama sebelum datang ke Shanghai dan akhirnya memilih Andaz Xintiandi, dan saya tidak kecewa! Jeff, penyambut tetamu meja depan, sangat bersemangat untuk mendaftar masuk dan memperkenalkan kemudahan hotel! Bilik itu sangat bersih dan kanak-kanak sangat gembira. Sarapan di hotel ini juga sangat lazat. Wafel a la carte, muffin dan telur Benedict semuanya indah dan lazat.

I had a wonderful two-night stay at Conrad Shanghai. Everything was excellent from beginning to end. The location on Nanjing Pedestrian Street is perfect for exploring Shanghai. My room was comfortable, beautifully appointed, and offered an amazing city view. 🌆✨ Special thanks to Mia, Ivy, and Quain-G for being so kind and helpful. Ivy was especially helpful and explained everything clearly in excellent English. Thank you to the entire Conrad Shanghai team for a memorable stay. I would happily return and highly recommend this hotel!