Hotel Stuttgart dengan Spa

1) Paid £456 for 1 night stay (increased prices during football tournament). Have been told by hotel manager via ******* that I do not meet the conditions for a refund! 2)Journey started from Glasgow at 3am 3)Arrive hotel 11am 4) Not permitted to check in at 3pm - stated policy check in time 5) Not even permitted to check in at 6:30pm. 6) Not permitted to use any property facilities other than the public area toilets (No spa, shower, pool, no bed to sleep in until 11pm) that we had paid for 7) Due to attending the football game, we were not permitted to access our room until 11pm!! 8) Arrive to the room to find feather bedding despite requests for hypoallergenic bedding (sister has allergy and asthma). 9) 30mins later - we were given duvets without covers and one thin pillow each. 10) No sofa bed as stated online so had to share a bed which resulted in 11) Hours sleep as a result 3hours in 36hrs 12) Too exhausted from the day before to get up in time for breakfast. 13) No offer of even a free drink at the bar but they were happy to let us spend it. 14 ) All of this and I have been told I don't meet the conditions for a partial or full refund. I knew something was strange when I was sent an email (attached) the previous night telling me not to come to the hotel until after the Euro football game that was taking place that day. I thought there must have been some sort of mistake so… Arrived at the property 11am, to be told we couldn’t check in. Our room wasn't ready. I was of course understanding of this given it was fully booked the night before. We went to get food with the intention of having 2 hours sleep before the football game and an early the next day. It transpired that the hotel had been booked by UEFA for the Scotland team. We should have been found alternative accommodation but unfortunately they have taken a huge room fee as well as the huge amount of money that UEFA must have paid them to treat their normal guests like cattle. We left the hotel exhausted and after having given the opportunity for them to rectify this situation, you have told ******* that I do not meet the conditions for a refund!! Only thing I can say is the reception and bar staff did their best to keep our spirits up and let us charge our phones. I certainly did not use £456 pounds worth of electricity though.Sleep deprivation ruined what should have been a good end to an amazing stay in Germany.

Lovely hotel to look at both outside and in. However there is nowhere to stop in front of the hotel to drop bags and check in. The hotel does have a parking arrangement with private parking building at the back but you can't park there until you check in. I dropped my wife then drove around until I found a park on the street, not easy as it is a busy part of town. In our case they had used up their allocation of carparks so our options were other public carparks, the first one was full the hotel then directed us to another, it was close but still resulted in a short walk back to the hotel in the rain, not ideal. Desk clerk was apologetic but that doesn't change the fact that this is not a good hotel to arrive at in a car. The rooms are designer, but so designer that there is no practical solution to open a bag on other than the floor, which is ok if travelling light but no good if you have bags bigger than a carryon. So, a great hotel if you don't arrive by car and have small luggage, if that's not the case then be prepared for a frustrating arrival and settle in.

Die Lage des Hotels ist hervorragend, das Hotel ist ordentlich und sauber, das Personal war zu jeder Zeit freundlich und hilfsbereit und das Frühstück war ganz ausgezeichnet. Aber: Beim Laden des E-Autos wird eine Blockierungsgebühr erhoben, auf die nirgendwo hingewiesen wurde. Zusätzlich rechnet das Hotel eine Stellplatzgebühr ab. Das entspricht nicht meiner Erwartung an Fairness und Transparenz.

Positive things first : - Fast elevators - Big Room - Lots of seating possibilities in room - Bathroom with shower separate from Toilet - Big bed - Nice lightning - Lots of storage Now the negative things: - Can't close the curtains properly - so it's quite light ( especially as the building in front of us had the lights on... ( maybe add some clips on the wall where we could clip the curtains in ). - Very soft pillows ( like really soft xD ) - It wasn't mentioned anywhere that the Parking is NOT in the same building. Really inconvenient as you have to walk over a high speed big street, then 2 floor down to find your car - not really ideal if with Luggage or if you have difficulties to walk. Otherwise it was a great stay :)

My daughter is based in the Army in Stuttgart, so I stayed in the hotel for 5 nights. I have to say that except for one young woman, the Reception staff was the most inhospitable that I have ever encountered. It started with my arrival. I had a confirmed reservation, had checked in on line, and had informed the hotel that I would be arriving late. When I arrived, the reception clerk spent 10 minutes working on the computer and mumbling something before finally informing me that they had no room for me. They did offer to send me to another hotel and then I could either move back to the Pullman or stay at the other hotel. Of course, I had no idea how close this hotel was or any other information. I insisted that there must be a room there -- and they finally said that there was a suite available for one night and that I would have to move the following morning (which I did). Through all of this, there were no apologies for the inconvenience nor any offered compensation for the inconvenience of having to change rooms. They acted like I was being unreasonable for insisting on a room. During my stay, if I needed anything from the front desk, I frequently had to wait while they finished not one -- but several tasks and took a new phone call while I waited. Not once did I see a smile on anyone's face. I was not alone in receiving this treatment -- and noticed that other customers were treated equally as rudely. The room was comfortable, although the carpet always looked dirty. The housecleaning was undependable -- some days they came and some days they did not. I have stayed in other Pullman hotels, and this one did not meet the standards of the chain for cleanliness, and custome service.

Perfekte Lage zu den Öffis. Sehr ansprechende Einrichtung und super freundlicher Service, sowohl an der Rezeption als auch in der Bar abends. Es wurde auch nicht gemurrt, dass wir zum Fussball schauen nur noch einen kleinen Snack bestellt haben. Im Gegenteil, wir wurden so freundlich bedient wie bei einer Hauptmahlzeit. 100 % ihr Weiterempfehlung.

Sind in den letzten Jahren gelegentlich hier gewesen. Unter neuem Namen hat sich nicht so viel verändert. Die Reservierung klappt wie immer perfekt. Wenn keine Großveranstaltungen in der Gegend stattfinden, sind günstige Preise und Angebote verfügbar. Die Anfahrt mit dem Auto in die Tiefgarage geht gut, dann muss man allerdings in der riesigen Tiefgarage des Einkaufszentrums den richtigen Ausgang finden. Das Hotel ist nicht zentral in Stuttgart, sondern im Vorort, die Anbindung mit der S-Bahn (5-10 min Fußweg) ist auch abends gut. Empfang und check-in schnell, höflich, unkompliziert. Zimmer und Bad sind sauber, und funktionell, aber kein Luxus. Manche Zimmer zur Hauptstraße können bei geöffnetem Fenster recht laut sein. Zur anderen Seite schläft man aber sehr ruhig. Im Sommer kann es in den Zimmern je nach Lage und Sonneneinstrahlung auch warm werden. Das Frühstücksbuffet war immer sehr gut, zur Zeit wird die Auswahl durch die Gesundheitslage deutlich eingeschränkt, aber immer noch ist die Qualität akzeptabel. Wer sich der Lage bewusst ist, für den ist die Übernachtung hier ihren Preis wert.

This place is perfect—the staff operates as one team, and they are unfailingly professional and friendly. Everyone who works there is kind, helpful, and efficient. I came in after having traveled several hours, and was greeted warmly. I was in my room very quickly. The room itself was spacious and well-laid out—plenty of closet space for weeks’ worth of business clothing and the floor plan gave me space to feel comfortable. It was very quiet and I felt very secure. I used IHG rewards for the breakfast amenity, and so glad I did! The offerings were great (I have dietary restrictions,) and the staff was truly beyond compare. Heated cup stands next to the coffee makers are examples of the details that made it all so pleasant. The location adjacent to the train stop was wonderful for heading into downtown, and even during the train strike, the buses made it fairly easy to get where I wanted to go when I didn’t feel like driving. The adjacent parking structure was great, too—warm, dry, and secure. I find myself hoping to go back to Stuttgart so I can visit the Holiday Inn again!

Мега комфортный отдых в отеле Le Meridien Роскошный отель недалеко от самого центра города, до которого можно дойти через зеленый городской парк. Очень вежливый и приветливый персонал. Новые и просторные номера с потрясающей шумоизоляцией. Очень тихо и совсем не слышно звуков с улицы, даже в тех номерах, которые выходят на оживленную проезжую часть. Хороший и большой бассейн, фрукты, вода и чай к вашим услугам. Потрясающий и очень разнообразный завтрак: блюда на любой вкус - блины, вафли, выпечка, колбасы и рыба, омлеты и свежевыжатые фреши и смузи. Лучшее место в городе!

We really enjoy our stay at Hotel Azenberg. The location was perfect for us as we could walk to the city center (15-20mn walk). And the staff was great, always there when needed. They even went the extra miles and called a museum where we forgot some of our belongings and made sure we could collect them back although it was a bank holiday.