Hotel Onna dengan Spa

We had a wonderful stay at PGM! The staff were incredibly nice, professional, and always eager to help. While the breakfast buffet didn't have a massive selection, every single dish was beautifully prepared, high quality, and absolutely yummy. The entire environment is so relaxing, making it the perfect getaway. We also loved both the indoor and outdoor pools—they are clean, modern, very comfortable, and paired with excellent facilities. Highly recommended!

The overall condition of the hotel, including the rooms, restaurants and pools, is good. The room (over 60 sqm) is spacious with a tatami and sofa sitting area as well as a small balcony facing the sea. The view at sunset is beautiful. There are not many rooms per floor so the hotel is quiet and relaxing. We had the pool to ourselves on both occasions when we swam. The private beach just opposite the hotel( 6-7 minutes walk downhill ) is also worth a visit but it closes at 6pm. The sister hotel nearby offers shuttles and tuk tuk service and they were nice to come back to the beach to pick up any hotel guests 10-15 minutes past six ( even though the schedule indicated that the last shuttle would be at 6pm. ). Breakfast had good options and definitely worth it as there isn’t any cafe nearby. For lunch or dinner, there are 10-12 restaurants within walking distance offering Okinawan cuisine and the concierge is happy to make recommendations. Parking costs ¥1000 per day and they offered a ¥1000 yen voucher if we opt for the “no daily cleaning “ option. The voucher can be used for parking or shopping in the hotel. I would definitely recommend this hotel for its facilities and we loved the very large room( try to go the indoor pool and the sauna too).

We had spent 4 nights at the hotel during the Golden Week which might have influenced the perception of service, but not dramatically. Among the advantages of the hotel are: nice spacious rooms (ours had a stunning sea view); generally good location with beautiful nature and access to the beaches where you could actually swim (not a given on the island) - at least until the tide goes too low; reasonably good food across the restaurants with rather friendly prices; stylish bar with quality drinks. Among the disadvantages are: very non-Japanese service (generally not very helpful, with low penetration of English among the staff) and lack of attention to detail that could make the resort actually very nice - again, not very typical case for Japan. A few pieces of advice to the management: 1. Bring the option of in-room breakfast. If a guest is sick and can’t go down, it’s impossible to order in-room breakfast on the day, while rooms service opens at 11:30. Same frustration goes to the coffee stall downstairs that doesn’t serve coffee during earlier breakfast hours 2. Consider equipping rooms with coffee machines and contemporary electronics - low costs to take, yet massive disadvantage for the 5* status for not having them 3. Pay more attention to room service: we spent 48h without shampoo and shower gel. Our glasses were washed occasionally. New bottles of drinking water arrived only once. 4. Fix the beach! The amenities there look like a poor community beach area, especially those shameful umbrellas. You have reasonable amenities at the pool - why not spreading them to the beach areas to make them feel more like a resort rather than public beaches that no one gave any care? 5. Gym and SPA amenities could use a bit of refreshment. I won’t mention SPA service itself which might be a result of poor luck with the specific technician 6. Empty mini bar equals lost revenue. You could easily cover the modifications above through adding more options for people to enjoy drinks at their balconies. What makes staying in Japan truly special - genuine care and attention to every detail - was completely missing over our stay at this Hyatt. In fact, we consistently had that feeling “this could actually be really nice” and then something would go terribly wrong with the awkward service. The hotel that looks like 5* on pictures leaves a 3* aftertaste at max. I am only writing this because I felt it didn’t have to - those are easy aspects to fix.

Pada hari lahirnya, saya menggunakannya tahun lalu dan tahun ini. Pemandangan, bilik, kakitangan dan perkhidmatannya sangat bagus. Untuk makan tengah hari, saya makan tengah hari dengan bir peribadi hotel dan menghabiskan masa yang santai. Saya gembira dapat minum anggur merah pada waktu koktel tahun ini. Makan malam juga hebat. Perhatian kakitangan sangat baik. Saya mahu pergi lagi tahun depan.

Sheraton Okinawa Sunmarina Resort is one of the best hotel and experience I had. The location is great which easy access to both north and south part of the island. Facilities are the best, especially the water activities. We tried almost all marine activities and all are great. Staff are wonderful and really helpful. They helped me from the day I book the hotel, marine activities arrangements, room service, and front desk. We definitely will come back to meet the great staff and hotel.

The location is easy to reach even without a car thanks to regular bus connections. The setting itself is stunning — the hotel is located on a separate peninsula, and the views are truly magnificent. Unfortunately, the hotel building feels very old and worn out. It is difficult to perceive it as a high-end place in its current condition. Because of this, the prices for additional services and restaurants also feel overpriced. Dust, dirt, worn furniture, and even mold significantly spoil the overall impression. At the same time, there are many positive aspects. Some areas are beautiful, the food is very tasty, and the staff are extremely polite, attentive, and caring. However, there was also an issue with canceling part of my stay. I submitted a cancellation request, but it was repeatedly declined. Although the manager confirmed by email that the cancellation should be possible, they claimed the request never reached their system. If the hotel undergoes a proper renovation, I would gladly return. For now, my feelings are very mixed — the natural beauty and great service contrast strongly with the poor condition of the property.