Hotel Riyadh dengan Spa

During our stay, both Butler Kim and Butler Hani were incredibly kind, professional, and attentive. They made everything feel easy and comfortable from the moment we arrived. Kim, in particular, truly stood out. She was cheerful, warm, and very thoughtful, and even took the initiative to help my husband and me take beautiful photos, which meant so much to us. Her genuine care and positive energy made our experience feel personal rather than routine. 

An outstanding hotel experience. The hotel is genuinely excellent, with a prime and highly convenient location. The level of service is exceptionally refined and professional, reflecting genuine attention to detail and guest comfort. Everything exceeded expectations, and the overall atmosphere was both welcoming and luxurious. A place well worth visiting again, without a location. Abdulrahman

I had a very pleasant stay during my business trip. The front desk staff were warm and helpful. The breakfast offers a wide variety of options and is satisfying. Overall, it’s a great hotel and I would recommend it.

Nice place with good location. The parking is behind the building. And no elevator available in parking flor.

I recently stayed at Liora Boutique for one night, and my experience was a mix of positives and negatives. Check-in & Reception: Unfortunately, my arrival experience was disappointing. I arrived at 4:15 PM, when check-in should have been straightforward. The hotel uses a system where the room access code is sent via SMS, but I did not receive it until after 5:00 PM, leaving me waiting unnecessarily. Although I expressed my concern to the receptionist, the situation was greatly improved by the kindness and professionalism of the staff supervisor, an Egyptian lady, who kindly assisted me in accessing my room while I was waiting for the code. Thank you to her for the excellent customer service. Another issue was that the receptionist spent most of the time talking on his mobile phone. In my opinion, guests standing at the reception desk should always receive full attention before personal phone conversations. This is a basic principle of customer service. Room: The room was clean and well-maintained. While I didn’t feel that the flooring design matched the atmosphere of a boutique hotel, the overall décor was pleasant. I also appreciated the coffee machine, the large TV, the comfortable room size, and the well-designed bathroom. Location: The location is one of the hotel’s strengths. It is situated in the northern part of Riyadh and is only about 11 minutes from King Khalid International Airport, which makes it very convenient for travelers. Overall: The hotel has good potential thanks to its clean rooms, convenient location, and some thoughtful in-room amenities. However, the check-in process and front desk service need significant improvement to provide guests with the smooth experience they expect.

We had a great time at this hotel. This is my second time staying here—my first visit was during my birthday with some friends. I really liked their service, which is why I came back. The customer service is excellent, and the receptionist was very accommodating. We stayed for 2 nights and even wanted to extend our stay, but we had to transfer to another hotel since our next itinerary was far from this location. The receptionist also allowed us to extend our stay until 4 PM without any additional charges, which I truly appreciated 😊 The service exceeded my expectations, and because of that, we will definitely come back again. Hopefully, on our next stay, the room will already be fully equipped with essentials like plates, spoons and forks, mugs, and glasses and tv remote, so there will be no need to call the receptionist to request them, especially during late hours. But all in all.. Excellent 😊

The hotel was clean Room was specious Staff were friendly There was also variety of food for the breakfast

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍 On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎

I didn't realize that there are two Swiss Flora Hotels nearby so my taxi dropped me off at the wrong one, which was very frustrating for me as I was exhausted and sick. But the kind front desk agent offered me a free ride with the hotel vehicle to the correct one, which was just around the block. The hotel was very comfortable and the food at the restaurant was delicious (I had their traditional Saudi stew with rice and fresh squeezed orange juice) and the service was impeccable. The room was very comfortable with all the modern amenities as expected in any city hotel, but the room had a faint cigarette smell which I didn't like. I was too tired to change rooms, do I dealt with it. I asked for a wake up call at 2:30am which I did receive...thankfully!