Hotel Bangkok dengan Spa

We had a wonderful stay and thoroughly enjoyed our experience. The hotel was clean, comfortable, and well-maintained, with excellent facilities for families. The staff were friendly, attentive, and always willing to help, making us feel welcome throughout our stay. The amenities were great, and everything was convenient and enjoyable. Overall, it was a relaxing and pleasant experience, and we would happily stay here again in the future. Highly recommended for families. ⭐⭐⭐⭐⭐

I had a wonderful stay at Centara Grand at CentralWorld. The room was clean, spacious and comfortable, and the staff were friendly, attentive and professional throughout my stay. The location was excellent, with convenient access to CentralWorld and many nearby shopping and dining options. Overall, it was a relaxing and enjoyable experience, and I would definitely stay here again.

Stayed at Banyan Tree Bangkok and dined at Vertigo to celebrate my partner’s birthday. The experience showed a significant imbalance between the restaurant and hotel operations. The dinner at Vertigo was exceptional. The restaurant staff were genuinely warm, attentive, and made the birthday celebration special with thoughtful singing and photos. This was undoubtedly the highlight of our stay, and we truly appreciated their hospitality. However, the hotel experience did not reflect the same standard and fell short of expectations for a luxury property. Despite informing the hotel in advance about the birthday celebration, there was a clear lack of coordination between departments. The restaurant staff were not aware that we were hotel guests, which reflects a breakdown in internal communication. In addition, there was no birthday arrangement or in-room setup prepared, which was disappointing given that the purpose of the stay was clearly communicated in advance. Another major issue was the lack of communication regarding guest benefits. We later discovered that hotel guests were entitled to complimentary drinks and access privileges at the rooftop bar, yet none of these stay benefits or privileges were explained to us at check-in or during our stay. Missing out on included guest entitlements due to a lack of communication was particularly disappointing and significantly reduced the overall value of the stay. Operational guidance was also insufficient. Our room was located in a different elevator zone, yet no clear instructions were provided on how to access the restaurant. We had to return to our room and call for directions despite having a confirmed reservation, which should not happen at this level of hotel. Room conditions also require attention. The corridor had an unpleasant odor, room doors were extremely heavy and slammed loudly throughout the floor, the shower design caused water to leak outside the bathroom area, and a flashing fire alarm indicator near the bed affected sleep quality throughout the night. In addition, maintenance issues were noticeable. The shampoo dispenser was partially malfunctioning, only releasing a very small amount with each press, which further reflects a lack of proper room upkeep. Even basic in-room amenities were not carefully considered. Slippers and bathrobes were provided in mismatched sizes (one large and one small), which suggests an assumed male-and-female guest setup rather than consideration of the actual guests. For two female guests traveling together, this felt inconsistent with standard hospitality practice, where amenities are typically standardized or confirmed in advance. Overall, the restaurant delivered an outstanding and memorable experience, but the hotel operations, guest communication, room quality, and internal coordination were not aligned with the expected standard of a luxury hotel. While Vertigo was excellent, the hotel stay itself did not deliver the luxury experience we expected.

I went to Bangkok 2 times in 2 months. First we were in an expensive 5 star resort in the river and second time was here in Ramada Plaza. It was more than half the price of the first place but wow it was almost as good! I am not goof at reviews so I will just ramble my thoughts. The worst part of Ramada Plaza is the entrance. It is lackluster and the main big doors were not working so they had small signs that say in and out for you to use side doors. When you get in, the lobby is big and grand with high ceilings, albeit very dated. At night there is a pianist and singer every day and it’s nice to come back to. Front desk staff were kind and they said they upgraded our room from deluxe to premier deluxe (although they always say this so I don’t know if there truly was a difference). We didn’t get early check in and connecting rooms as I requested but we didn’t get rooms beside each other which was good enough. When we got to the room it was so nice. Looked newly renovated! Looked newer than the lobby and the hallway. So we were happy. Aircon was super strong and cold thoughout our 8 day stay. No carpet in the room, made it easier for luggages to roll. I felt it was cleaner that way too. Linens were crisp and clean. Pillows were super great and soft. For our king size bed we had 4 pillows and 1 extra. The bathroom was spacious but it had a wet floor set up so your tub and shower was beside each other. Tub is small so it fills up easily. Water is super super strong and goes from boiling hot to cold. We soaked everyday in the tub. My shower had low pressure in the first day but when I asked them to fix it, they did and it became super strong. If I may nitpick - I didn’t like their provided shampoo (made my hair stiff) and shower gel and lotion(didn’t like the scent). But it was totally ok. Just personal preference. They give two bottles of water a day. The provided ref was ok. Takes a while for our drinks to cool. Anyway moving on, the location of the hotel is beside asiatique so it’s noisy at night (we were in the 6F) because of the party boats boarding. Lots of singing. But only early in the evening. We tried the free tuktuk to asiatique and it was so fast like riding a rollercoaster. My daughter loved it. The location itself is nice because of the river view but it’s prone to a lot of traffic coming from places like icon Siam or central world. Outside the hotel were more than 5 massage spas. We tried one and had a great foot massage!! Loved it! We never tried the fee hotel boat to central pier because we didn’t want todeal with central pier and shift boats. I wish they had a free icon Siam boat like other hotels but that’s ok I guess it’s far. Also the boat doesn’t go at 12 noon so we just opted for a grab car to get around. Oh and also the breakfast buffet is great! They change selection daily so in 8 days we tried many different things. I loved the pork rib curry even though it was so spicy. The chef roams around every morning. Nice touch! Overall I recommend this hotel to all my friends who don’t want to break the bank but still want the resort feel by the river.

Staying here for 4 days 3 nights! Location was closed to convenient store, pharmacy, local market and surrounded with foods shop and massage. However, bit distances from mtr station. So in and out i took grab and bolt. Since it doesnt cost much, I find the location are still good enough. Staffs were attentive, friendly and professional. Door guy always smile and greeting most of customer. Keep it up! Fitness centre and swimming pool open from 7am to 9pm, wifi was good too. I did not try the breakfast as it cost quiet expensive tho. Room were spacious, hot water and aircon working well, one thing that bit disturb me was I could hear next room were talking, so I believe the wall is pretty thin. Overall, I enjoy my stay!

The hotel is new, and we were given a complimentary room upgrade upon check-in, which was a very nice surprise. The main positives: everything is quite new and clean, the bed and mattress are very comfortable, and the room has a balcony, which is quite rare for a high-rise hotel. The breakfast was average, with limited European options. The location is not very convenient. There is heavy traffic near the highway almost every evening, and there isn’t much within walking distance, so you basically need to use a taxi or other transport to get anywhere.

The location is good , just 4 minutes slow walk to terminal 21 and Ashok BTS. Awesome service. Hotel staff are excellent. They always friendly and helpful. Location is good. Shower water pressure is best 👍

This hotel was a little far from some attractions but easily accessible by bike/car and tour bus. This hotel is full of color and vibrant fun! Friendly staff with a great lobby for guest interaction . There are many extra amenities, with the spa, ice pool and lounging space on the roof. The rooftop is a great place to finish the day, with food, and drinks. It is a great place to capture the moon.

Addressed to Jon Warmington, the General Manager I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1 June and would like to share some feedback regarding my experience. First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience. In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern. The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast. From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on. The second issue is far more serious and is the primary reason for this email. On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced. Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors. While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property. What further disappointed me was the handling of the matter after I raised my concern. I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse. The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution. I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight. For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention. I am raising this matter not only as a guest but also

Melancong ke Bangkok dengan dua pasangan kawan, memang bagus untuk menyewa ruang tiga bilik dan dua ruang tamu ini. Terdapat tiga bilik, dua bilik katil double dan satu bilik katil double mempunyai bilik mandi dan semua orang adalah benar-benar baik , peralatan dapur, peti sejuk, ketuhar gelombang mikro, dan mesin basuh semuanya tersedia. Semua orang sangat berpuas hati daripada 500, tetapi anda boleh berpesta dan bermain bersama. Ia adalah sangat baik untuk tinggal dengan ramai orang, dan perkhidmatannya juga sangat baik, di mana saya boleh menunjukkan penjaga pintu di tingkat pertama untuk memanggil teksi untuk anda 't have to go out. Jika anda keluar, terdapat dua pusat membeli-belah yang besar di persimpangan, menjual jenama terkenal, satu di sebelah kiri dan satu di sebelah kanan Bagi Pusat Membeli-belah Pusat, BigC adalah sangat mudah Saya akan tinggal di sini lagi lain kali saya datang! !