Hotel Istanbul dengan Spa

Overall, we really enjoyed our stay at the hotel. It is new, beautiful, pleasant and very clean. The room was comfortable, and we especially appreciated having a coffee machine — it may seem like a small detail, but even many good hotels in Istanbul do not have one, so this was a great plus. Unfortunately, however, the service currently falls noticeably short of the level of the hotel itself. 1. When we arrived, there was hardly any welcome at all. We would have appreciated a little more attention from the very beginning — even something as simple as a warm greeting. 2. Water and coffee were brought to our room only after the first night. On the following days, housekeeping did not come to our room at all, although we could hear the staff servicing other rooms on our floor. 3. It was my birthday during our stay, but there was absolutely no attention or even a small birthday greeting from the hotel. For a hotel of this level, I believe this is an important part of being guest-oriented and providing a good experience. 4. Overall, the staff were not particularly welcoming throughout our stay. Almost no one greeted us during our entire time at the hotel. The only time we received any personal attention was around 1 a.m., when we were returning from celebrating my birthday and a member of staff wished us good night. Unfortunately, that was about it. Before staying at this hotel, we stayed at another hotel in Istanbul, where almost every staff member we came across would greet us. Because of that, the difference in the level of service was especially noticeable. At check-out, we were offered a postcard and were given a red bracelet with an evil-eye charm. It was a thoughtful gesture in itself, but unfortunately, by that point it did not change our overall impression of the service. Especially since the gift is offered at check-out and guests are then immediately asked to leave a review. I simply don’t think it would be fair to leave a positive review about the staff when there are still such noticeable shortcomings in the level of service and attention to guests. That said, I would still recommend the hotel itself. It is beautiful, new and has a lot of potential. I sincerely hope the management will pay more attention to the service and the guest experience. It would be a real shame for such a beautiful hotel to lose some of its appeal simply because of a lack of attention to guests. I hope you will improve the service and maintain the high standard that this beautiful hotel deserves. With better hospitality, the overall guest experience could truly match the level of the property.

We had a fantastic three-day stay at this hotel in December with my parents. The location is excellent: within walking distance of the main attractions, and although it’s situated near the Grand Bazaar, it’s surprisingly quiet. The hotel is very clean, and we were kindly upgraded to a Triple Deluxe room after the air conditioner in our original room wasn’t strong enough. The upgraded room was spacious, bright, and spotless. We chose to have dinner at the hotel restaurant every evening because the food quality was outstanding, and Ozgur took wonderful care of us throughout our stay. Having access to the spa included in the price was an amazing bonus. Our daily routine was perfect — sightseeing until around 8–8:30 pm, relaxing at the spa until 10 pm, and then enjoying dinner at the restaurant with a breathtaking Bosphorus view until midnight. It was incredibly relaxing. The staff were all exceptionally friendly, breakfast was excellent, and the restaurant view is truly stunning. We especially appreciated that on our first night, when we arrived at the restaurant close to midnight, we were still able to order a full meal without any issue. Overall, a truly memorable and relaxing stay — we would happily return and have already recommended the hotel to friends

Лучшим решением было остановиться в этом отеле и не беспокоиться ни о чем на отдыхе! Дружелюбный и вежливый персонал, помогали по любым вопросам. Хорошие разнообразные завтраки, где нас каждое утро встречала самая лучезарная женщина (не спросила ее имя)! У нас был номер на 1 этаже без вида, но это даже лучше. У нас был вид на небольшой сад с террасой, столиком. Было очень тихо и уютно. Сам номер небольшой, вытянутый, но для старого города это больше, чем норма. Хороший ремонт, все красиво и со вкусом, достаточно мест хранения одежды, косметики. Все, как на фото. Очень много сценариев освещения. Все банные принадлежности были в номере, но их не пополняли. Полотенца меняли каждый день. Шикарный аромат мыла, шампуня. Вся косметика выглядит качественной. Единственное, что может смутить, это стеклянная дверь в ванную комнату. Она непрозрачная, но силуэты все равно отлично видно. Но для нас это не было проблемой. В общем, всего было в достатке, нам старались помочь, даже заселили раньше по приезду. Большое спасибо за отличное пребывание без проблем!

i had a wonderful stay at this hotel. The staff were extremely kind, professional, and truly caring. I arrived a little earlier than the official check-in time, and they kindly allowed me to check in early without any trouble. This small but thoughtful gesture made me feel very warm and welcomed after my journey.

Like the location. Close to many attractions and good restaurants . Lack a lot of amenities but made up with the location. Easy excess to the tram station and within walking distance to Galata tower. Front desk staff not very friendly and helpful.

Very outdated hotel - the interior felt eerie. We stayed in a non-smoking room that smelled like smoke at night. Our shower drain was clogged and would flood (this was fixed however it is not expected of any hotel, let alone a 5 star). Gym was small and equipment is old. Sauna wasn’t working properly - not hot enough. However, staff were friendly and welcoming, and hotel location was convenient if you want to take the tram to tourist sites or walk around the shops, restaurants, etc. Overall, I don’t think this is a 5 star hotel. I would not stay there again or recommend it to anyone looking for a 5 star hotel.

The hotel is decent, though I’d say it’s a 3-star property rather than a 5-star one. I wouldn't recommend the breakfast at all. The rooms are spacious; we booked a family suite and were told it included two large beds and two small ones, but we were disappointed to find only one large bed and two small ones. As for the reception staff, some were helpful while others were not—they lacked a friendly demeanor.

The hotel, room and staff are great! There is something that honestly brothered me.  Anything bought at the hotel bar had a 10% mandatory service charge.  And this 10% does NOT go to the empoles who are there serving, but to the hotel company. Does not seem fair 

The hotel is beautiful and clean . The staff were very friendly and helpful at check-in. What I did not like about the hotel : - Our room was never cleaned ,we would go out all day and come back to find dishes from last night dinner . - There were cats all over the hotel inside , everywhere , the lobby, restaurant , the pool ,it’s like a cat rescue or RSPCA - None of the staff spoke English , even basic English - The restaurant staff were worse ,due to communication breakdown room service orders were sometimes wrong. Had room service all the time cos the whole place had cats . - Location is the killer - it’s extremely far from any attractions ,shopping or Turkey experiences I would recommend for aesthetics - it looks beautiful, the entrance and lobby is amazing ,minus the cats, the pool area is good and the rooms are clean and spacious . For holiday and exploring Turkey do not go there

Convenient location. Staff was helpful.