Hotel Dalat dengan Spa

Отель хороший,сад как в раю находишься, убирали каждый день, полотенца меняли,мусор выносили,сервис отличный. Влажность в номере правда большая. Телевизор, холодильник, фен всё есть. Закрыли правда отель 21-30 пришлось лезть через забор, потом дали номер охраны. Расположение отеля,без байка скучно там, делать нечего. Поэтому или такси вызывать ехать в центр,или байк брать в аренду.

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

I have an amazing stay & good experience during the stay. The hotel is same as shown in photo look elegant and ancient, but condition is good. The service from the staff is awesome, we are well served by the polite staff that always ready to help. Before the stay, I have approached the staff for room decoration for my proposal to my partner, the staffs are responsive and the result is satisfied. Good variety of food for breakfast and tea time also, overall experiences is awesome

Great hotel and good for value. The rooms are comfortable and foot are above average. Cleanliness and facilities are great as well

If you're expecting a true 5-star hotel experience, you might be slightly disappointed. They really need to improve in order to live up to a 5-star standard. A child had scribbled on the wall with pencil, and no one had cleaned it off. There were drill holes in the bathroom wall, the shampoo was not refilled enough, there was no body lotion provided, and the refrigerator was completely empty. Our room was right next to an unfinished construction area of the hotel. The balcony was dusty and connected to other rooms, which did not feel very safe or private. Our motorbike was parked in the basement in the guest parking area, but it was frequently moved to another spot. I also tried to find the complimentary sauna, but it was only available to spa customers. I was satisfied with the breakfast selection, which was varied and suited our taste, especially the Pho. The dining area was very crowded during peak morning hours. Our table was taken by someone else while we went to get food. The staff seemed overwhelmed and not very professional; they were somewhat sparing with their words and smiles. We celebrated our wedding anniversary here, and the hotel prepared a small gift for us, which I truly appreciated. The location is quite convenient, close to the city center. There is a park with many beautiful flowers right in front of the hotel.

Great staff all over the resort, always smiling and no rain or cold weather can dampen their moods. My room card was accidentally disabled and just by reaching out to a near by technician, he immediately understood my issue despite language barrier, within 3 minutes someone ran to me to open up the door. The villas are far away from the reception. The surrounding is so beautiful and peaceful. I love that the resort plants their own vegetables. There is a shuttle bus (not very frequent) bringing you to town area which is abt 20+ mins drive away. There is a mini mart in the resort for basics including wine and beers. Very family friendly too as there is a theme park within the resort. The interior of the room(I stayed in a villa) is like the chalet type. If the resort can do minor touch ups to the rooms, this hotel will definitely get its 5 stars!

Great location with easy access to many parts of dalat. Quiet street yet full of greens and a beautiful neighborhood with great coffee options. Getting around was easy with motorbike rental direct from hotel. The rooms were clean and all the basics you would need. We got the ground floor so it was super convenient. Their staff Hoang was outstanding. He was cheerful and helpful all the time. Spoke decent English too. I’d come back to stay again for sure.

From hotel walk about 10mins to the night market, not far from some of the famous restaurants. Can be warm on certain nights without aircon.

Hi recently I went to Dalat for the 10th Dalat Flower Festival. I stay at TTR Skypool View Hotel from 3rd to 8th Dec 2024. It is near the centre market and the lake where the festival was held. The weather is cold in morning and night with cool wind in the afternoon. Beautiful flowers and scenery. Overall cleanliness of the hotel and room is very clean. Would recommend this clean and safe hotel to tourists.

I really enjoyed my stay at this hotel. It was very clean, cozy, and located in a great area. Most places were within walking distance, but if you have a motorbike, it’s just a short ride to find food or coffee. The staff were incredibly friendly, welcoming, and attentive. The hotel also offers an affordable laundry service, which was very convenient. I will definitely stay at this hotel again in the future.