Hotel Dalat dengan Spa

Hotel ini terdiri daripada 26 vila dalam persekitaran yang selesa dan dipenuhi pokok; perkhidmatannya bagus, dengan bas ulang-alik dan sarapan pagi yang agak banyak. Walau bagaimanapun, ia mungkin agak lama, kerana kemudahan bilik agak ketinggalan zaman. Saya menempah vila satu bilik tidur, tetapi bilik sebenar tidak sepadan dengan gambar, yang agak mengecewakan.

Dalat Palace Heritage Hotel It’s true that the last time we stayed at the Dalat Heritage Hotel was years back. It had a different name then too, when it was, we believe, under a different management. The place was beautiful, with vanished wooden floors, beds with canopies and bath tubs on steady golden legs. Golden taps and fresh looking bathroom tiles. Most importantly, it was clean, the cushioned chairs felt firmed, the rooms & bathrooms brightly lit. It was an equivalent if not better than the Raffles in Spore. We decided in our latest trip to stay at the now Dalat Heritage Hotel for two nights, 23 & 24 July 2025 . We learnt that it had changed hands and while we expected it to have aged, we thought most hotel managements, would have done some upgrade, some renovation some replacements of essentials. Sad to say, our stay was a tremendous let down. I’m trying not to use the adjectives “traumatising experience” and will not offer photos, so that the hotel has an opportunity to spruce it up and bring it to its former glory. The property has too much potential & history to be abandoned by visitors to Dalat. We stepped into a an old, tired looking lobby. Waited a long time to register and was told to expect welcoming drinks which never came. We girls had to use the “ladies. ” another disappointment. It was old, the flush was a pull up lever which almost didn’t work. The taps were tarnished. We finally got into our rooms. The floors were scratched, not quite the varnish, but we thought, it’s ok, a little authenticity, somethings must age. The beds still had its canopy, but the linens looked worn, tired. The little table with its two cushion chairs were well placed, but the cushions were totally worn, we could feel the base of the seat. There was a dressing table, thoughtful… but then there was no light for any lady, vain or otherwise, to apply her war paint. The room was badly lit, no extra lights at the dressing table or anywhere. The stand alone cupboards were large, but dark as well. I almost missed the black hair dryer kept in there, and we couldn’t find the room slippers and had to ask for help to locate it in the cupboards. The most disappointing was the bathroom. It was badly lit as well. The taps were all tarnished and without my glasses, I could see the bits of mould growing around the base of the tap. There was also limescale deposits. The floor tiles were badly worn, and I wish I could say it gave the bathroom a feel of the grandeur of yesterday years ageing gracefully, but hygiene is too important here to do so. The highlight was when we took a shower and stepped into the bathtub supported by “stone legs.” It wobbled continuously and made such a lot of noise that kept the user on edge. Then, we saw it all, the grouting of the wall tiles were caked with black moulds. To top it all, the bathroom had a stench of clogged pipes. It stayed with us like a faithful friend that won’t leave even if we tried pushing him out the door!! Did I mention the mosquitoes that bunked in with us? They bit my friend on the face & eye lid which swelled for 2 days. In the mornings, they sounded the wake up calls around our faces. If it had been possible, we would have cancelled the wake up calls. Breakfast was good. There was a good spread and the chefs behind the counters were friendly and all smiles. However much could be done to train the waitresses, who hid in corners. I asked one of them where the toaster for the bread was, she said there was none. I found it on the second morning. It was there all along. I guess her English needs polishing. Luckily, the porters were friendly and quite quick with umbrellas as it rained the whole 2 days we were there. On the whole, the hotel had a handful of local guests while we were there. I hope they chip in, in encouraging the hotel to relook at its offerings. We would really like to go back, but perhaps, only if someone wrote a review that says otherwise.

I stayed for two nights and arrived late at night. The Front Desk staff who welcomed me were very warm and friendly. I was pleasantly surprised to receive a room upgrade, which I truly appreciated. The resort itself is lovely, with beautiful gardens and flowers that create a relaxing atmosphere and make it enjoyable to walk around. The room was generally nice; however, there was an unpleasant smell in the bathroom, and the soundproofing could be improved as I could easily hear people talking in the corridor. Breakfast was generally good, with a nice selection of food. The staff were attentive despite the busy hours. The main disappointment during my stay was the inconsistency regarding the late check-out. One day before departure, I was confirmed a complimentary late check-out until 2pm, and my key card was even extended. I appreciated this gesture, especially since I had mentioned that I did not mind paying if needed. However, on the day of departure, the manager informed me that the hotel was fully booked and that the late check-out was no longer valid. Unfortunately, no alternative solution was offered, and it seemed as though there was some doubt about my confirmation. Luckily, my bags were already packed, and I was able to check out immediately. I later sent an email to express my concern. Another manager responded politely and offered a solution and courtesy gesture, which I appreciated. However, by then I had already checked out and made alternative plans, so it was a bit too late — though I do value the effort to follow up. I was also traveling on my birthday. While I am not someone who expects celebrations, it was a little surprising that there was no recognition at all, especially for a brand like Grand Mercure. Overall, the resort is beautiful and the service is generally good, but better consistency in communication and service delivery would enhance the guest experience.

If you're expecting a true 5-star hotel experience, you might be slightly disappointed. They really need to improve in order to live up to a 5-star standard. A child had scribbled on the wall with pencil, and no one had cleaned it off. There were drill holes in the bathroom wall, the shampoo was not refilled enough, there was no body lotion provided, and the refrigerator was completely empty. Our room was right next to an unfinished construction area of the hotel. The balcony was dusty and connected to other rooms, which did not feel very safe or private. Our motorbike was parked in the basement in the guest parking area, but it was frequently moved to another spot. I also tried to find the complimentary sauna, but it was only available to spa customers. I was satisfied with the breakfast selection, which was varied and suited our taste, especially the Pho. The dining area was very crowded during peak morning hours. Our table was taken by someone else while we went to get food. The staff seemed overwhelmed and not very professional; they were somewhat sparing with their words and smiles. We celebrated our wedding anniversary here, and the hotel prepared a small gift for us, which I truly appreciated. The location is quite convenient, close to the city center. There is a park with many beautiful flowers right in front of the hotel.

Room is very spacious and staff are very friendly. Vouchers given by the hotel is useless, need to improved, you don't expect guests to buy 2 and get 1 complementary free drink or tea. How can 2 person in 1 room take 3 drinks. Breakfast is ok, except the coffee is not thick and need to be keep hot at all time. Location is good, nearby many eatery and night and day market.

Hotel is a but dated, some repairs / renovations should be done. Breakfast is set menu not buffet as described (which is fine when almost no guests) but when asking for a hot chocolate instead of a coffee and being charged if doing so is not ok. Hotel garden is beautiful and full of countless flowers. Rooms are large and have nice wallpapers.

Dalat is a beautiful clean city Hotel Du Parc Dalat is a great hotel of historic significance as in French influenced probably from French people lived there before as in history I like the friendly atmosphere and hospitality of the hotel Staffs They are very helpful and I liked to live in this hotel Breakfast is yummy A variety of food - including good mix of local and continental breakfast Good coffee and fresh milk Generally the best way to travel in this area if you’re living in this hotel - is not difficult to walk around the city wearing a good pair of walking shoes in the late morning till early afternoon Can walk - go to the old city centre Dalat market or walk to GO! Supermarket and sit around the lake side for a refreshing time The weather dropped cooler and can be very cold in the evening and it is advisable to keep warm in case the sun sets earlier Grab car is easily available Taxi service from the hotel is reasonable and reliable for going to further places - better than using the Grab car

Eventho its a bit small but the location is great and right at the city center! Love how easy it is to borrow a scooter from the reception but they will hold our passport eventho there is no deposit needed. The room is a bit small but its clean and cozy. The best bed I’ve had. It has massage if you want you can ask the reception and they also sell snack eventho it is more expensive than in town. And also their receptionist is super friendly 🫶🏻🥰

Room was great, however online it states the room has a balcony & aircon which it did not. Overall really good location & the room was very comfortable. The pool is on level 2 not level 4 like we were told.

I really enjoyed my stay at this hotel. It was very clean, cozy, and located in a great area. Most places were within walking distance, but if you have a motorbike, it’s just a short ride to find food or coffee. The staff were incredibly friendly, welcoming, and attentive. The hotel also offers an affordable laundry service, which was very convenient. I will definitely stay at this hotel again in the future.