92 Ulasan
Courtyard Springfield Downtown
Springfield|1.25km dari Veterans Park
The property is old and decrepit. A poor remodeling attempt was made at some point to update rooms, but old nasty bathtubs with black mold embedded in the grout doesn’t qualify as a remodel in my opinion. Hotel management tries to mask an overpowering “musty mold” smell with perfumes throughout. Perfumes are overbearing and after a one-night stay, the smell will not clear your nostrils. Ohio Edison had a scheduled power outage to fix the power source, but the hotel failed to notify their guests. Stuck on the 6th floor for 3 hours during power outage. Venturing to an exit stair, resulted in walking down rickety steel plates to an outside door. I can’t image a property that fails to notify their guests of planed power outages. A note left in your room the day before would have been well received, but the property didn’t take the initiative. Front desk staff informed me that they posted a note at the front desk the day before. However, I did not check into the property on Saturday and had no idea a scheduled power outage was going to occur. There was no phone service during the power outage, so I was unable to contact the front desk to inquire about the power outage. I did make my way to the outside via dimly lit exit stairs. I suggest better emergency lights as multiple floors had to emergency lighting. Bistro has decent food but the restaurant staff has a tendency to talk about and judge their patrons. I am a loyal Marriott “Ambassador Status” customer, but I must warn any consumer, especially Marriott Bonyoy members, about this property. In fact, this stay will most likely result in more Hilton stays. I understand all hotel chains have their share of bad properties, but this by far the worst Marriott property I have encountered in five years. Expecting a clean, odor free and updated room is too much to ask at this property. Again, consumer beware as this property fails to uphold the “Marriott standard”.
99 Ulasan