Cape Cornwall Club

Bad points first. Communication with paid guests prior to arrival. Uninformed about the restaurant being closed and the bar on minimum hours. We found out the restaurant would be closed on a Facebook post of theirs, not informed through *********** we found out on arrival that the bar was closed that day and only open until 6pm the rest of the week as there is nothing within walking distance we had to drive out every evening 5:30pm onwards to find a place for a meal. We had one unpleasant night with noisy neighbours, whether that is due to the wall insulation or the inconsiderate guests I can not truly say. The cleaner did try to enter the room without allowing us to put the dog in a safe place. Shortage of doggy bins as it is dog friendly. Good points. The breakfasts were very nice. Recommend the full Cornish or the pancakes really enjoyable. The staff are friendly on arrival and throughout. The room was spacious and clean. Yes, there are damp spots and flaking paint, but it didn't interfere with our stay.

After a long day of walking in the rain, we arrived at Cape Club Cornwall… To be informed that the sauna and pool are down, with no notice. We were informed prior to arrival that the kitchen was down so we planned accordingly, Amelia was so helpful in bringing us what we needed to have our dinner. Next the WiFi was not working in any of the rooms, we tried all different ways of connecting but no luck, this was a real inconvenience because there was no signal either so we kept coming up to be able to look at the map to plan our route for tomorrows 20 mile walk. Amelia refunded us 20£ and said talk to Steve in the morning. I’ve spoken to Steve who has claimed we had a voicemail informing us about the pool/sauna closure, we have looked and have simply not. I mentioned the WiFi too, but he repeated interrupted with ‘not my problem’, it was shocking customer service, I just felt attacked. At least there is breakfast to look forward to… pathetic see in photo below What’s more I didn’t sleep a wink because the paper thin walls. Honestly it’s just been utterly miserable. Obviously if we had been properly informed, we would have stayed somewhere else. What we have paid for this calamity is disgraceful. I’m appalled as you can probably understand, as it’s our holiday. I’m going to write review on every platform or am happy to sort something out.

We have stayed overnight 08/08/2024 in the Lamorna chalet. The young girl at check-in was extremely helpful however, our £130 per night stay can at best be described as disappointing. The bathroom in the chalet smelt of mould and damp which effected the bedroom to a point we had to sit with the front door open and sleep with the window wide open. Having raised this with the receptionist she explained it was an issue with the water supplier, she did pour detergent down the drains which helped temporarily, the smell returned overnight. The stay was disappointing but we put it down to experience until we arrived for breakfast at 8:50am. Here we found that there was little cooked breakfast left and what was presented was either cold, luke warm or congealed. Having g mentioned the above at checkout we were given the email of the owner to detail our findings which we did however, we received no response.