Cari Hotel 2-Bintang di West Des Moines

I was simply at this hotel to visit a friend briefly, but after experienced hospitality not only at its worst, it had me terrified and utterly scared. I stopped by the hotel to simply visit a friend and after proceeded to wait in the lobby to be picked up by my ride. It was a dangerously cold night with lows in the negative teens, not including the wind chill, at -35 to -45. After about 2 minutes of waiting in the lobby, I was confronted by Paul, the front desk night attendant. I informed him I was waiting for my ride and would be leaving shortly. Paul responded by asking the last name and room number of who I visited, from across the lobby. I simply paused and repeated what I originally said. Paul proceeded to tell me he did not believe me and instructed me to leave the property. I'd like to mention that I have over 10 years experience working at Marriott properties and would expect termination if ever treated a guest in the manner I was being treated by Paul. Paul insisted I immediately leave the hotel, even after I called attention to the cold and asked to just wait inside for just a few minutes, as I was not dressed to survive any extended time outside. I knew my ride would be arriving shortly so I either had to freeze outside or find shelter elsewhere, but loose my ride potentially, if I did. After waiting outside for a couple minutes I made the decision to re-enter the hotel, and informed Paul to notify law enforcement because I would be waiting inside until my ride arrived regardless of what he had instructed. Within a minute or two my ride arrived and I was able to get in a warm vehicle and proceed home. The whole ordeal lasted about 10 minutes. I would like to mention that this is the only trip advisor review I have ever written but am doing so with the hope that it will get the attention of management and be addressed to prevent this from happening to anyone else. Bad customer service is one thing, what I experience had the potential to be life threatening.

This hotel has pros and cons. Pros: good neighborhood, convenient to restaurants, shopping, and interstate. Free parking. Bed was comfortable with a nice variety of pillows. Appreciate app check in which allows bypass of front desk. Cons: ran shower for 20 minutes, never got hot water (top floor, toward end of hall). Mold in shower caulking. Sink did not drain well. Walls very thin, could hear neighboring room conversations without difficulty. Was also at hotel during a weather event. Local channels unavailable. I do not like breakfast at Hampton, so did not check out options/quality of breakfast at this hotel. Overall, very average in the area, will look for other options for next stay in the area.

Nice clean room. I just stayed one night. Probably wouldn’t stay again it was a little loud . But other than that, ok place to sleep right quick before a flight.

Older motel, a little rough around the edges, but the room still has the same modern interior as the newer Studio 6 we recently stayed in. Polite staff. Fridge in room, microwave in lobby... wait, where's the coffee?? Whew. They have coffee in the lobby in the morning. Tiny cups that you pump your coffee into from dispensers and dump your cream and sugar into from dispensers, hoping you get the right amount since there are no spoons or individual packets. Cheap cheap cheap. At least there was coffee though. Wifi free or pay, free is slow and limited. I give it two and half stars. Minus a half star for the coffee, but rounded up to three since they were cool with our cats spending the night.

My wife and I spent a night here driving from Michigan home to Colorado. When we arrived, I realized I'd reserved the wrong night. The front desk person helped us out, found a room for the same rate, and got us checked in no problem. The room was great - separate bedroom and complete kitchen. It was clean and quiet. The hotel also has a ton of stuff you can borrow (like waffle makers and games). I'd definitely recommend the place!

Ini adalah tempat yang tenang untuk tinggal.

Everything was good. The bed was comfortable, the room was clean and the shower had good water pressure which is one of the things that can annoy me about a hotel room.