Cari Hotel 4-Bintang di Xi'an

Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable. What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay. The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture). The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable. Highly recommend this hotel for anyone visiting Xi’an!

I recently stayed at Yunhe Yebo Hotel, booked through Trip.com, and it has easily become one of the most remarkable hotel experiences I've ever had. This 4-star hotel offers unparalleled service and cost performance value, surpassing even some of the 5-star hotels I've stayed in across 15+ countries. From the thoughtful touches like the daily replenished welcome fruits to the ferry service, every detail reflects their commitment to guest satisfaction. But what truly sets this hotel apart is its people—especially the exceptional receptionist, Shujie (舒洁). An hour before I was scheduled to leave for the airport via the ferry service, I decided on a last-minute cab ride to savor one more taste of Xi'an. Unfortunately, I misplaced my work phone in the taxi (DiDi), which could have resulted in a nightmare of police reports and stressful explanations to my employer. To make matters worse, I had no local mainland contact number to reach the driver directly. Enter Shujie. With only 10 minutes before our departure, she sprang into action, bridging the communication gap between us and the driver through the ride-hailing platform's customer service. She persisted despite the complexity of the situation, calmly navigating through endless explanations to the service representatives. Shujie didn’t just stop there—she went above and beyond, exploring options to have the phone delivered to the airport or couriered to my destination if needed. Thanks to her persistence, genuine care, and determination, I am happily writing this review today, with my work phone safely returned. Shujie exemplifies the kind of service that transforms a stressful crisis into a positive, memorable experience. If Yunhe Yebo Hotel has locations in other cities I visit, I wouldn’t hesitate to book with them again. This is a place where the staff genuinely cares about their guests, and their actions reflect it in every way. Highly recommend! 我最近通过Trip.com预订了云和夜泊酒店的住宿，这次体验毫无疑问成为了我最难忘的一次酒店体验之一。这家四星级酒店的服务和性价比令人惊艳，甚至超过了我在15多个国家入住过的一些五星级或超五星级酒店。 从每天补充的欢迎水果到渡船服务，酒店的每一个细节都体现了对客人的周到关怀。但真正让这家酒店脱颖而出的，是他们的服务团队，特别是接待员舒洁的卓越表现。 在我准备搭乘酒店渡船前往机场的一个小时前，我为了不留遗憾，决定打车去一家餐厅再品尝一次西安的美食。不幸的是，我把工作手机落在了出租车（滴滴）上。这几乎意味着我需要提交至少两份警察报告，还得向老板解释为何会有几天无法联系的状况，更别提重新激活备用手机所需的时间了。雪上加霜的是，由于我没有本地大陆的联系电话，无法直接联系到司机。 这时候，舒洁挺身而出。在听到我的困境后，她迅速采取行动，通过滴滴的客服帮助我们与司机建立了联系。在离开酒店前往机场仅剩10分钟的情况下，她冷静高效地与客服进行了多次沟通，耐心地解释了我们的情况。而且，她的努力并没有止步于此——她甚至主动帮助安排司机将手机送到机场，或者在无法实现的情况下寄送到我们的目的地。 正是因为她的坚持、真诚的关怀和决心，我才能在此愉快地撰写这篇评论，并且手机也已经顺利找回。舒洁的服务堪称典范，她把一次潜在的危机变成了令人感动的美好回忆。 如果我去其他城市旅行时有云和夜泊酒店的分店，这将是我唯一的选择。这是一家真正关心客人的酒店，他们用实际行动展现了这一点。强烈推荐！

We had a lovely stay at OrangeHao Hotel in Xi’an with our family, booking three rooms. The hotel provided a comfortable and welcoming environment, making our trip truly enjoyable. The rooms were clean and well-maintained, and the staff stood out with their friendly and helpful attitude, always ready to assist with any requests. However, a small note of caution: the hotel’s address on Google Maps is inaccurate, so be sure to double-check the location before heading over. Overall, we were very pleased with our experience and would recommend this hotel to anyone visiting Xi’an. Thank you for the excellent service!

We stayed 5 nights at the hotel. They served delivious breakfast with a good variety. The location of the hotel was good, easy access to the Muslim Quarter, Bell Tower, shopping malls and train station. The staff were friendly and helpful. There were restaurants and shops outside, both at the right and left of the hotel. There is one pastry shop at Lian Hu Lu selling freshly baked and delicious pastries. It is a must try. The staff of the shop were friendly too. The people we met in Xi'an were friendly and helpful, especially when we needed directions. We enjoyed our stay and had a good time in Xi'an.

1. Location - very conveniently located. The street has lots of convenience stores, restaurants and food carts especially at night time. The food carts here were slightly cheaper but equally if not better than the ones in the more popular Muslim quarter. We had one of the best hot and sour dumpling soup in one of the food carts down one of the alleys. Went there twice. 2. The Muslim quarter is a 5 minute walk away from the hotel. We went there all 3 nights of our stay, to eat, to shop, to sightsee etc. it was very lively and lots of shops open until midnight. 3. The ground floor has direct access to the mall next in the same building during the day where they open the door between the buildings. 4. There are 2 metros very close by. You have to walk a lot inside Zhonglau station. 5. The breakfast was simple and filling. We had it for one of the days when we had an early start. The other days we ate from the places open on the street below. There is also McDonald’s across the street. 6. It is walking distance to the Xian city wall. 7. The room is on the smaller side but not cramped. Enough room for 2 of us. It was clean and modern. We booked one of the rooms that didn’t have a window to outside. The hotel had a setting where two rows of rooms had a gap in the middle with windows facing one another. 8. The staff were really helpful and helped us through translate apps. 9. They also give you a small gift of some Chinese snacks on your departure which was very nice.

Pros - Perfect location, right in front of Xi'an bell tower, 10m from metro entrance. Great range of breakfast bar (starts at 7am) from chinese dishes, pastry, yogurt, soy milk, coffee, to local delights order counter as well. Taste good. Free tea break from 2pm to 4pm. Packed breakfast service with pastries available if unable to dine in due to super early trip schedule. Clean & comfortable bed. Room space is acceptable. All toiletrie, shampoo, body wash, toothbrush etc. were provided. Front desk responsive on feedback/enquiries. Having temporary luggage storage service after check out. Cons - Do Not Disturb button not functioning after taking out the room card. Cleaner in my room when we were temporarily out for breakfast and our belongings were exposed that time.

The room was a pleasant surprise, with its unique Tang Dynasty theme and comfortable, clean environment. Located conveniently near Muslim Street and the Drum Tower, it's also within walking distance of the Bell Tower, making it an ideal base for exploring the city's historical attractions.

One of the best hotels we've stayed in during our two week holiday in Qinghai/Gansu provinces. Beautifully furnished with extremely comfortable bedding. Most importantly, they have heating and air conditioning. One issue is the windows do not close tightly, you can hear traffic sounds from the road below. Reception staff get mixed reviews. Most are friendly and helpful but there are a few ladies who were very unpleasant. When I asked for creamer for the complimentary coffee in the lobby, it was rudely handled with a shitty face. The night shift staff does not even greet you when you come in. The best crew is actually the breakfast ladies and housekeeping. Location is ideal, a 5 minutes walk from a mall and the subway to line 5. 20 minutes walk to Xi'an museum and mini goose pagoda park.

Lokasi sangat bagus berdekatan dengan pasar huimin/menara loceng/menara gendang/masjid besar dan zhounglou st. Cadangkan untuk mengambil exit 8 dari zhonglou st walk ke hotel. Saya mengambil susur keluar 9 atau 1, tetapi malangnya eskalator jalan tidak aktif, justeru menyukarkan saya untuk mencari hotel dengan beberapa bagasi. Kakitangan ramah dan membantu walaupun mereka mempunyai beberapa batasan dalam berbahasa Inggeris tetapi mereka cuba membantu kami. Nama hotel dalam aplikasi didi dipanggil sebagai hotel Feiman. Cadangkan hotel menambah nama bahasa Inggeris (Feiman) pada bangunan hotel dan bukannya nama aksara Cina sahaja.

Excellent hotel. Brand new, the room was very clean and spacious, amenities were well-maintained and in good condition. Location is great, right next to the city wall. The staff was also very nice and the breakfast buffet was solid. Would stay again.