Hotel Xi'an dengan Spa

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.

Our experience at the hotel was very satisfactory and especially the comfort. We had a photography session offered by the hotel. The photography session went really well with a very helpful team who listened to our expectations. The photos are very professional. The photographer was kind. The photo editing team knew how to make us happy. A big thank you to the team of photographers that I highly recommend and especially the hotel for the welcome and hospitality. This stay will be unforgettable for us because we were like on a cloud. We recommend it 100% for the passage to Xi'an there is no better!

首先説一下整體評價，個人給5分，非常愉快的春節入住體驗。詳細説下: 地理位置:城牆附近，附近地鐵站2處，還有2個超大商場。入住的5天我們6.8元**共享單車從酒店到地鐵站來回，非常便利。 吃飯:酒店附近朝陽門站地鐵口就有益田假日大型商場，商場內的長安大排檔是西安很有名的小吃。環境和口味都超級好。 房間內設施:2.2米的大床對帶娃的家庭實在是太友好，店裡還特意給加了一床被。 服務:服務特別好，很熱情。大大的贊！ 衞生:因為是23年新裝修的，衞生也超級好哦。 建議: 1.在房間適當的地方增加便捷晾衣繩

The two stars on service, one for concierge one for the hotel bar’s waitress (Rose 游娜，a trainee but who offered us excellent service , made up for other issue we felt being unfairly treated). The itself, being a historical building and all, looks magnificent. Even though the decor may seem dated, but inside our room was comfortable, and cosy, we got nothing to complain. Concierge would accept our deliveries and helped with luggage and all, again, nothing to complain. BUT, on the second day, the hotel housekeeping mistakenly took a huge bagful of our travel stuff ( including snacks, mini packed laundry detergents, biscuits, fruits, alcohol wipes , packed tissues etc), they simply throw away as garbage. We deliberately left it in a corner so it WONT be mistaken as rubbish. We did NOT leave it next to the bin, and we HAVE already taken out our takeaway boxes. Because we did not at all expect this to happen at a five star hotel , we did not realise it was missing until the next morning when we were getting ready to leave for train station. At this point, when we called, the hotel told us, housekeeping merely thrown out two EMPTY takeaway boxes, that was NOT true! They could confirm it from surveillance camera that it’s s about heavy yellow bag been taken out instead of two empty takeaway boxes. Yes, perhaps it’s not valuable, it’s not a gold chain or a camera, but it’s something very handy to our long journey , and their initial response was not acceptable. We are also not sure what other small things we have left inside the bag ( Because we didn’t think someone will throw it out!!!!). It was obvious it’s not a bag of garbage, if they were not sure why not keep it until we are back and ask? In all the years staying in any international five star hotel chains, we’ve never had to deal with such situation … And one more thing, made us uncomfortable, was before we depart we decided to have a drink in the hotel bar. I asked the bar staff for two Proseccos, she replied if it’s the bubbly free drink being offer upon check in. I spent about 60rmb for two sips, and only to find out it was offer for free which we never been offered upon our arrival ( was nobody else just us two on the arrival night). However. After hearing my complain, the bar staff Rose was very thoughtful gave me a second pour, I still paid, but at least feeling not as mistreated. Perhaps this just the final straw on the pile. On check out, the front desk staffs were busy, no one asked how was our stay , so I did not tell them our experience as above, I had only this one chanel to let out. Legend, not so legend. 传奇酒店让我期待已久，毕竟全球六家，而且在西安的历史建筑内，所以完全没有考虑其他酒店，哪怕我本身几乎不住索菲特，也没有用过accor的loyalty program。 酒店所在建筑的确很棒，我很喜欢，里面的设施也都达到需求。礼宾部前台都很有礼貌，让人觉得很帮助。但是我遇到了两件事，让我觉得以后恐怕不会回来。 1，我们有一个旅途中用的袋子（黄色美团超市袋，里面是一个大的绿色纸袋，因为美团袋子不怕脏放在火车站火车上地上都不担心弄脏，到家了直接拿下来丢掉即可）。里面放了各种小零食，全部可以肉眼看到没有拆开，还有路上用的小包纸巾，ole买的小包酒精湿纸巾，还有小号垃圾袋，以及旅行装洗洁精等。我们把它放在书桌边上的一个墙角，特地放得离垃圾桶区域远一些（房间也没有很多空间放东西我们也不能当路中间）。在我们用完了外卖以及快递后，按照酒店茶几上放的小牌子的要求，打电话请客房部也来收走了。我们理解古建筑立面万一染上污渍会比较难清理。 结果我们离开了一个白天，回来也没特意检查，毕竟这是我们住的地方，我也不想一天到晚防贼一样，也没有对自己的物品拍照。到了第二天我们准备收拾东西离开酒店了，发现这个袋子不见了，这是一个至少有8-10斤左右的袋子，不会轻易错过，于是我们致电酒店管家，在插叙后，告知的确丢掉，但就是一包里面两个空外卖盒… 这是让我最生气和不愿意接受的部分，不小心处理了，不能理解也得理解，但是总不能说瞎话，cctv调出来，我来看看这位清理人员拎出来的是什么东西？？？ 随便看一眼就看到里面的东西都是没有吃过没有用过，就算不确定我也能理解，为什么不放半天等客人回来了确认一下？这里面没有任何异味和汁水，存放一下并不会妨碍你们的酒店。或许对酒店来说，都是些不值钱的东西，没了就没了，有什么好抱怨的，但是将心比心，东西的价值很多时候不在意实际价钱的高低。我们在外面旅行，这些东西是我们的需求，不是钱能买的。 第二个点，我们在离店前，去酒店的酒吧喝一杯，我问吧台服务员点起泡酒（之前我在房间点过，意大利起泡酒），她问我是不是入住时候免费送的起泡酒，我当时就愣了，入住的时候，没有任何人offer我们任何到店饮品。而且到店时就我们俩没有别的客人（所以不是因为太忙）。我拿着一小杯我要付钱别人免费的起泡酒加上被丢了东西，心里不是滋味，不患寡而患不均。是，说我小气，60多一杯的酒在这儿逼逼… 我朋友点了个咖啡，我看到旁边来了另外两个客人，其中一位和一个服务员说，我上次来你们也送的哦，别忘了哦，服务员轻声说知道知道。之间随她的咖啡一起来的，是一份曲奇饼干… 看这个我们桌上孤零零的饮品，心里又是一根稻草压上去。 可能吧台一位员工看到了这个问题，她还是个实习生，也知道了我关于免费不免费起泡酒的不满，于是主动给我续了一杯酒，还拿了饼干（虽然我们也没有吃）、但是心里好受了很多。人真是奇怪的动物（我自己），确实这些都是小东西小细节不值钱可能，但是感觉不公平那就像损失了一个亿，同样是客人为什么没有标准化的服务流程，需要客人去“哭奶喝”，… 逼着大家小气。我不知道这个酒店开了多少时间，但是与传奇这个品牌相比，远远还做的不够。希望传奇品牌有的不紧是历史人物们踏足过的辉煌， 更能够创造属于自己新的传奇。

We loved this hotel. It was truly elegant and the room was FANTASTIC. One thing that bothered me was that one of the reasons I booked this place was because of the health center and when we arrived there was a sign that said it was closed due to renovations, that should be informed at the moment of booking so we the guests could make a better choice… not at the moment of arriving. They did have a great Chinese bathhouse next door so it was a good trade. I will book again here next time in Xi’an

房間乾淨，整潔，服務態度很好，環境也不錯，安靜舒適!距火車站不到一公里，交通便利，周邊購物方便，出差，旅遊的朋友可以下單預訂哦! 一進大廳接待小哥哥很熱情，介紹酒店項目特別詳細，進到房間很乾凈，沒有裝修的味道。設施都是智能的，窗簾和電視燈光都可以用小度打開，連衞生間都是智能馬桶，這麼冷的天坐在暖暖的馬桶上很舒服。洗手間和洗澡的都是分開的，淋浴器也非常智能，可以隨時控制水温，這樣安全又衞生！睡了一晚最讓我滿意的是床墊和枕頭，一晚上安安靜靜的睡了個好覺！白天精神都特別好，推薦大家可以來這家店體驗，確實不錯

We spent 4 nights at this hotel and really enjoyed our stay. The facilities including the gym and the swimming pool are very good. It's about 10-12min drive to the Muslim quarter and other attractions in the old town. Overall, it's a great place to stay in Xian

我最近入住的賢居苑體驗感超棒，必須給個大大的好評！ 剛踏入酒店，就被温馨典雅的大堂所吸引。工作人員熱情周到，微笑着迎接每一位客人，讓我瞬間感受到了家的温暖。 房間佈置得非常精緻，整潔乾淨，床品舒適柔軟，讓我一夜好眠。房間裏的設施齊全，無論是空調、電視還是 Wi-Fi，都運行良好，給我的入住帶來了極大的便利。 酒店的餐飲也讓我十分滿意。早餐種類豐富，從中式的粥點到西式的麪包，應有盡有，味道也十分可口。 酒店的位置也絕佳，周邊交通便利，無論是購物還是遊玩，都能輕鬆到達目的地。 最讓我感動的是，在我入住期間，工作人員始終保持着高度的敬業精神和服務熱情，無論我有什麼需求，他們都能及時響應並妥善解決。 總之，這次的入住體驗堪稱完美，我一定會向朋友們強烈推薦，期待下次再來！

It is a wonderful option to stay in XiAn. The staff was super friendly and gentle. They helped us to resolve all our doubts and to get a couple of taxis to get to the train station and airport on time. The room was spacious, clean and comfortable. Breakfast is served from 6:00 with very good Chinese and Western menu options. Definitely a place to return to. P.s Just don't confuse it with another Mercure that is about 500 meters away and is from the same hotel operator.

I arrived at Building 3, Xian Renmin Dasha, no reception staff. I rang the desk telephone as instructed only to be instructed that I hade been moved the the Grand Mercure Hotel next door. This hotel is good with friendly staff, very clean facilities and a breakfast that is part Chinese-Western. Next door in another hotel is access to a swimming pool and gym, which I used, and had sole use at 0700hrs in the morning. The front desk permitted late check-out to 1400hrs, which was ideal to facilitate not having to carry a bag around Xian, as I then travelled direct to the airport.