Cari Hotel 5-Bintang di Albufeira

I think this place is quite far from been a 5 star W service. The cleaning arrived around 6 pm and also we had a bad situation with the room cards (it stoped working on the 3rd night). On the other hand the room by itself was spectacular, big and bright. F&B service was good as well. To conclude - do not expect perfect work on reception but at least you can enjoy friendly restaurant staff.

We stayed at NAU São Rafael Suites for five nights, and while the experience was okay overall, there were several issues that affected our stay. On the positive side, we were upgraded to a suite, which was a lovely gesture. The room itself was spacious, with bedroom including a sitting room and , two balconies, and a beautiful layout. However, the bed in the suite was extremely uncomfortable, causing back pain after just one night. As a result, we had to sleep on the sofa bed for the rest of our stay. We reported the issue to reception, and although one of the staff members said they would address it by adding something to the mattress, no action was taken. After multiple requests, I finally spoke to the manager—three days after my initial request. This delay was frustrating, as I was repeatedly told that the manager was unavailable until after 3 p.m. It’s unusual for a hotel of this caliber not to have a duty manager or supervisor available to address guest concerns promptly. When we finally spoke to the manager, we were offered a room change. However, since we only had two nights left, we decided to stay in the same room and continue using the sofa bed to avoid the hassle of moving our belongings. Unfortunately, the service issues continued. On our last night, housekeeping failed / forgot to clean our bedroom and the bathroom or replace the towels, leaving it in a dirty state. After a long day out, we returned to find no fresh towels and an unclean bathroom. We called reception, and while towels were eventually brought to us, the staff member seemed annoyed and did not apologize. When we later requested water, the same staff member returned with a noticeably irritated demeanor, which we found very unprofessional. Additionally, the bed sheets were not changed during our entire stay, which is surprising for a five-star hotel. On a positive note, the restaurant was excellent, offering a wide variety of delicious food. Most of the restaurant staff were friendly and accommodating. However, the lack of evening entertainment, even on weekends, was disappointing. Guests were left to entertain themselves, with no live music or activities provided. Overall, while the hotel itself is in a beautiful location with a great environment, it falls short of the standards expected of a five-star property. The lack of attention to customer satisfaction and inconsistent service left us feeling underwhelmed. I hope this review helps others in planning their holiday and provides feedback for the hotel to improve.

La ubicación y la playa que tiene es una pasada. Las habitaciones bien. La terraza si es con vistas al mar es muy chula. Y la piscina es una pasada también

recently spent four nights and five days at this four-star hotel on an all-inclusive package, but unfortunately, my experience was disappointing. Starting with the accommodation, the room was poorly equipped—there were no drinks in the fridge, not even basic water, which I had to purchase from a nearby supermarket. The doors were broken, and there were no slippers or dressing gowns provided, which I would expect from a four-star establishment. While the breakfast and dinner were decent, the menu overall lacked variety and didn’t stand out. On a positive note, the entertainment was enjoyable, and the staff were friendly and attentive. However, it was inconvenient that the gym was located about seven minutes away from the hotel. Overall, while there were some good aspects, the lack of basic amenities and attention to detail made this stay fall short of my expectations.

This hotel really paid attention to detail. I don’t think I’ve ever stayed in a more equipped hotel room. It was huge, it has everything you could want. I stayed for 4 nights in a suite. The pools were immaculate, so clean everywhere you went. Also fairly quiet and relaxing, not busy and no one reserving sun beds which was really nice to see. Beach was a 2 minute walk down the steps near the hotel. You can reserve a sun-bed via the hotel but it is 50€!!!! The food was good, breakfast was great. I was a little surprised to find half board was actually breakfast and lunch which I didn’t want. Buffet dinner was 45€ which felt was overpriced. All in all a lovely hotel, it’s expensive but I feel the facilities reflected that.

Perfeito

I really enjoyed this hotel and the staff! Absolutely wonderful. Dinner and Breakfast included with my room is an added bonus. Very clean rooms and comfortable beds. Must stay if you are in Faro! Lynn Ray

Possibly the nicest family resort we have been to in quite some time. We never usually say we will come back somewhere, as we like to explore the world, but I can see this being a place we come back to time and time again. The sports facilities are fantastic, the kids club are great for some down time for the parents and the grounds staff are delightful. We stayed in a 2 bed apartment (C201) which suite my wife, 2 year old daughter and I perfectly. The breakfast is world class. Literally something for everyone. So much choice and variety, even the fussiest of eaters will find something! The only thing I would say that lets this resort down is the pricing of the food and drinks. You can tell it’s priced at the clientele this places attracts, however, the quality does not match. We went out to the local restaurants and found some hidden gems. Also I wouldn’t worry about hiring a car unless you plan to go afar. Uber is super quick and cheap here.