Navigate03978841772
24 Jun 2024
Not the best experience! Due to an admitted mix up with keys by the hotel staff we were given another room described as luxury. Definitely not the case. Not a patch on the one we were supposed to have. No wardrobe, no drawers, just 2 chairs and the ‘floordrobe’. 4 hooks on the wall behind the door with some hangars. Window latch broken, sink tap loose, no hair dryer, toilet rolls on the bathroom floor with no holder. Mentioning this to the reception the response,although polite, was ‘it is what it is’ that or nothing! Having read the website before booking our stay, it mentions work in progress as such we expected signs of work in progress as was the case. No small commitment. The web site did however mention that although no breakfast was served, an offering of toast and cereal was available to those requiring it, perfect...I booked my room. On arrival I requested this toasty offering only to be told that it is not available! I mentioned the web site and showed the web page to the reception staff. Blank looks! Over night the web site page was mysteriously edited accordingly. Good job I took some screen shots! Thinking positive, yes, the staff were very polite and as sympathetic as their remit allows. Asking for a call with the management to discuss the above… as yet I have received nothing, the reception staff asking if I had been contacted at all (again a polite follow up)’ by the reception staff. This experience did tarnish our visit but that to one side, Stokesley and the surrounding area a gem to visit.
Terjemah