Hotel Holiday Inn Express di Surabaya

Semua sikap perkhidmatan pelanggan adalah hebat! Sarapan pagi juga sangat kaya! Cuma hotel kurang pengurusan dari segi kebersihan. Bilik yang saya tinggali tidak mempunyai tuala mandi atau tuala kertas! Terdapat lopak air besar berhampiran peti sejuk! Tiada botol air untuk menggosok gigi! Terdapat sedikit rambut di sofa, kesan air di bilik mandi, dan lain-lain! Pengurusan waktu kerja meja depan (tiada siapa yang akan mendaftar masuk pada tengah malam)! Lokasi hotel sangat baik, kemudahan dan perkakasan juga baik, semua orang sangat bagus, tetapi terdapat masalah dengan sistem dan pengurusan!

Great with Swiss Belinn Surabaya. Except towels are not that new or clean....Anyway, almost everything is good and it's highly recommended.

This is our first time visit Surabaya. We stayed for 2 nights 2 rooms. Everything was smooth but one thing that i dispointed was the guy staff at restaurant when we had a breakfast last day. In the front restaurant he asked for room number which was very normal i told him 2 rooms my kids 2 infant 1 my niece 1 and i told him my husband will be here soon then i walked to find our table and prepare my kids meal suddenly he came again with same question he said their SOP 1 room for 2 adults he asked how old my older kids. It doesnt make sense cause he can see my older kid far from ADULT he just 8 years old. And i told him i came here with 3 adult, 2 kids, 1 infant so whats the problem ??? I took 2 rooms. He said sorry at the end but its ruin my morning mood :( But the food was great by the way..

Interesting art piece. The single bed is comfortable and well placed daily. Will definitely return on the next trip to surabaya.

Great location near the train station. Friendly staff, English spoken. Large room with huge comfortable bed, very clean, excellent hot shower. We arrived from Bromo lacking sleep and slept peacefully here for 10 hours, very quiet, good soundproofing. There was a damp patch on the wall (see photo) but the room itself was not damp so not a problem, and we did kill a couple of small roaches but again not a problem. Nice views of the city. Excellent breakfast of fresh fruit and asian choices, enjoyed the sauteed greens, veg curry, tofu and tempe. We enjoyed our stay very much, refreshed and ready for our onward journey to Yogyakarta. Highly recommend, would stay again. To improve, the hotel could provide filtered water dispensers to remove the need for plastic bottled water in rooms.

Nyaman...tenang...bisa istirahat....... sejuk dan menyenangkan

Sangat memuaskan kamar sangat luas pelayanan cepat dekat dengan fasilitas umum harga terjangkau plus ada kolam renangnya juga

Nestled in an enviable location, this hotel has rightfully earned its popularity among locals. Upon arrival, we were greeted by a team of amiable staff who extended a warm welcome. The breakfast buffet was exceptional, and we highly recommend trying the in-house nasi goreng. The spacious rooms, while lacking in some amenities, were otherwise comfortable. However, we did notice a slight odor of dampness and dust that was slightly unpleasant. One minor quibble we had was with the lighting - the dimming lights were not strong enough to provide sufficient illumination, especially after sunset. Additionally, we were disappointed to find only one pair of slippers provided in the room despite booking for two guests in each of our two rooms. Was this a cost-cutting measure? Our biggest issue arose when we arranged for the hotel's car service to take us to the airport upon departure. The driver first dropped off our parents at the domestic terminal, but it wasn't until later that he informed us of an additional charge to take us to the international terminal - despite the short distance between them. We had already paid a premium for the hotel's chartered car service, and it was disappointing that the driver did not disclose this additional charge upfront. While we understand the importance of profit margins, we believe it's essential to prioritize transparency and honesty with guests. Overall, this hotel was a decent choice for the price we paid. Despite the minor drawbacks, we enjoyed our stay and appreciated the friendly staff and excellent breakfast.

Overall, it was a good experience Pros: location, kids-friendly facilities, wifi connection, the room size is big and soundproof (thanks to the thick wall), various options on tv channels Cons: wear and tear on the rooms' wood floor make it look dirty, the temperature inside the fitness area was warmer than outside (not sure if it was supposed to be like that), some toys in the kids club were broken