Grand Swiss-Belhotel Darmo, Surabaya

Ulasan Grand Swiss-Belhotel Darmo, Surabaya

Grand Swiss-Belhotel Darmo, Surabaya

Jl. Bintoro No.21 - 25, DR. Soetomo, Kec. Tegalsari, DR. Soetomo, Tegalsari, Surabaya, East Java, 60264, IndonesiaLihat Butiran Hotel
Grand Swiss-Belhotel Darmo, Surabaya
Grand Swiss-Belhotel Darmo, SurabayaGrand Swiss-Belhotel Darmo, SurabayaGrand Swiss-Belhotel Darmo, Surabaya
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Ulasan Tetamu

4.6/5
Hebat
210 ulasan
Ulasan yang disahkan
Persekitaran4.5
Kemudahan4.6
Perkhidmatan4.5
Kebersihan4.6
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Semua ulasan(210)
Ulasan positif(207)
Ulasan dengan gambar/video(59)
Penginapan yang hebat!(52)
Bersih dan kemas(36)
Tuan rumah yang peramah(33)
Bilik yang hebat(31)
Lokasi yang baik(21)
Sarapan pagi yang lazat(19)
Sesuai untuk perjalanan perniagaan(9)
Ulasan kurang baik(3)
oktavira
Bilik Deluxe King
Menginap pada Jul 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Ogo 2024
Sip pokoknya
Jawapan daripada Pihak Penginapan: Dear Ms. oktavira, Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya! We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future. Sincerely Yours, Diaz Yonadie General Manager Grand Swiss-Belhotel Darmo Surabaya
Madboz85
Bilik Deluxe King
Menginap pada Okt 2024
Bisnes
22 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Nov 2024
I had a wonderful stay at this hotel, ideally located in the heart of the city. The rooms are spacious, comfortable, and well-appointed with great views. The facilities are excellent. The central location made it easy to explore nearby attractions. The staff were friendly and attentive, ensuring a smooth and enjoyable experience. Highly recommend for anyone visiting the city!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. / Ms. Madboz85,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Ardiansyah205
Bilik Deluxe King
Menginap pada Sep 2024
Bisnes
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Nov 2024
I really enjoyed staying here. The room was clean and spacious, with carpeted floors, a gym area, and a swimming pool. The food was also delicious. The location is quiet and not noisy. This has become one of my hotel choices when visiting Surabaya.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Ardiansyah205,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
ESfamily
Bilik Deluxe King
Menginap pada Ogo 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Okt 2024
The hotel room was clean, nice and spacious. Breakfast offered with a wide variety of food. The staff were friendly and helpful. The location is just perfect for a walk around the city centre.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. / Ms. ESfamily,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Pengguna Tanpa Nama
Bilik Deluxe King
Menginap pada Ogo 2024
Pasangan
47 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Sep 2024
Nice hotel. Strategic. Clean. Nice staff. Comfort hotel good
Terjemah
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Silvia~
Bilik Deluxe King
Menginap pada Ogo 2024
Pasangan
10 ulasan
4.2/5
Sangat Baik
Disiarkan pada 13 Okt 2024
It's not 5 star hotel. But the food is excellent!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Silvia,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Mei Liani
Bilik Kembar Mewah
Menginap pada Jun 2024
Keluarga
6 ulasan
4.0/5
Sangat Baik
Disiarkan pada 16 Ogo 2024
The room is clean, fresh liok after renovation. Indoor pool is small, yet still comfortable and functional.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ms. Mei Liani,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Jan Alfred Preece
Bilik Deluxe King
Menginap pada Nov 2024
Pasangan
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Jan 2025
Absolutely amazing stay here. Perfect location and very quiet. The breakfast buffet was wonderful. I would highly recommend this hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Jan Alfred Preece,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Ayub Khan
Bilik Deluxe King
Menginap pada Nov 2024
Pasangan
1 ulasan
2.0/5
Disiarkan pada 31 Dis 2024
The name doesn't fit with the service provided by the hotel. Nobody showed up to deodorize the room, it was a smoking room with terrible bad smell all around. Staffs look kind but not active to solve problem.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Ayub Khan,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
AgusTW
Bilik Deluxe King
Menginap pada Nov 2024
Bisnes
5 ulasan
3.7/5
Disiarkan pada 21 Jan 2025
Shortage of parking space & had to park along the street WITHOUT security/ concierge assistance
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. AgusTW,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thank you for your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
RXT Digital
Bilik Deluxe King
Menginap pada Ogo 2024
Bisnes
123 ulasan
3.5/5
Disiarkan pada 2 Okt 2024
Not Bad, but really need improvement the Service Quality and food Quality. The foor Quality was very poor, this Hotel food, not worth for the Five Star Hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. / Ms. RXT Digital,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
RadziRamli
Bilik Deluxe King
Menginap pada Jul 2024
Bisnes
9 ulasan
3.0/5
Disiarkan pada 22 Ogo 2024
I have check out from executive room after 2 nights stay. I find out this deluxe room almost same with the executive room I stay before. In term of the amenities, this room they did not provide a coffee machine and the price low way cheaper from my previous so call executive room. Instead this room I get higher floor. Room just ok but not up to 5 star level . Basic amenities. No bathroom scale , no pillow menu , not even welcome drink offer even though stated welcome drink complementary. Lift landing carpet pretty old . Toilet smelly from the drainage . No shop surrounding dark in the night. Breakfast sufficient, but bakery/ pastry counter just a waste. Should change to baked flour counter. Tasteless. Overall ok and might be superb for those not a frequent traveller.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Ramli,Warmest Greetings from Grand Swiss-Belhotel Darmo Surabaya,Thank for taking the time to share with us your experience at Grand Swiss-Belhotel Darmo Surabaya. Iwould also like to thank you for extending your stay with us at different room category – Deluxe room.As per your reservation made through two different online travel agents you were accommodated in theExecutive Room for the first two nights and in the Deluxe room for the third night.The Executive room is surely more spacious by 3 sqm than the Deluxe room. Coffee making machine isprovided in Executive Rooms and Suites. Whereas all Deluxe rooms are provided with a set of tea andcoffee facilities including creamer, low calorie sugar, white and brown sugar, and electric kettle. Teas,coffees, creamers, and sugar are replenished on a daily basis. Free flow complimentary welcome drinkis provided at the lobby lounge where guest may enjoy the welcome drink anytime, they wish. Ourcomplete wide range breakfast has so far been one of our strengths where rotation, review, andbenchmarking are carried out regularly to maintain our quality and competitiveness in the industry.As you may be aware, all our guest rooms are equipped with internet protocol televisions (IPTV) thatfeature and provide our guests with comprehensive digital information including food and beveragemenu. Moreover, every guest room is equipped with IP mobile phone unit that enables guests to accessinformation on hotel facilities, food & beverage menu and even browse internet for the world latestupdate. Your comment on the lift landing carpet, smelly toilet drainage are noted with thanks for ourfurther followWe always strive to provide our customers with the best possible services and also to attend to andfulfil the need of our guests in order for them to have most convenient and enjoyable experience withus.. Even though I prefer to receive positive feedback but comments like yours will surely help us tomaintain and improve our quality of service. Thank you.Sincerely Yours,Diaz YonadieGeneral Manager Grand Swiss-Belhotel Darmo Surabaya
BhattacharyaBhaswati
Bilik Deluxe King
Menginap pada Jun 2024
Bisnes
1 ulasan
4.5/5
Hebat
Disiarkan pada 4 Ogo 2024
I was in Surabaya in connection with a conference at Uni Airlangga. The hotel was a bit far from the venue but I enjoyed staying at the hotel. Ika in the Delishop and Putri in the breakfast room were very kind.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. A/ Ms. BhattacharyaBhaswati,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya
Gooners88
Bilik Kembar Mewah
Menginap pada Nov 2023
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 5 Jan 2024
Front office staff is friendly, service also excellent, the breakfast is many kinds of menu and delicious food..
Terjemah
Jawapan daripada Pihak Penginapan: Dear Gooners88, Thank you for your review and share your experience. We are happy that you have a memorable stay recently and we hope we can serve you again on another occassion. Warm Regards, Agung AnggoroRegional Operations Manager
ardian sudharto
Bilik Deluxe King
Menginap pada Jun 2024
Pasangan
18 ulasan
4.2/5
Sangat Baik
Disiarkan pada 15 Jul 2024
bathroom soo stinky they didnt clean bathrooms trash from previous guess when i was check in
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. ardian sudharto,Warmest greetings from Grand Swiss-Belhotel Darmo, Surabaya!We thanked you on your feedback given toward your recent staying with us. We look forward to welcoming you again in our hotel at nearest future.Sincerely Yours,Diaz YonadieGeneral ManagerGrand Swiss-Belhotel Darmo Surabaya