InterContinental Suzhou

Excellent location, surrounded by restaurants and shops, and facing the lake boardwalk. The hotel is solid and traditional in its style, typical of the decade it was constructed. Front staff spoke English, they were polite, however, I was annoyed as they didn’t have my room available till 16:30, only smoking rooms were available earlier, surprised this brand has those rooms types available in 2024! Nevertheless, they upgraded me, and left fruit in the room. The room was spacious, bed was very comfortable, view was stunning and the round bath tub was ginormous! Breakfast was ok, not as extensive as other InterContinentals, but sufficient. Swimming pool is massive, and open till 23:00, which I’m grateful for. They are slow in releasing the deposit which should be credited on checkout, I didn’t receive it till the following day, that is not acceptable. So some minor issues but overall, it was an enjoyable stay.

This hotel is in general excellent. We were also given an upgrade. The view over the lake is brilliant. The food in the buffets is very good, and the Riva steakhouse is very good. Plenty of shops close by for convenience! We would like to come back!

Very good very good very good very good very good very good very good

This hotel most certainly did not disappoint, the stay was extremely pleasant and the views were spectacular. The hotel staff were fantastic and their efforts did not go unnoticed. Kyle, for example was professional during the check in process and patiently answered questions. I initially booked the ‘King Premium Jinji Lake View’ room, however, he kindly upgraded my room for free so that I could have a better view of both Jinji lake and the city, which was stunning. The housekeeper was attentive and did an excellent job in maintaining the cleanliness of the room. The room service team were also accommodating of special requests to meet my dietary needs. Although there was some minor dissatisfaction with temperature of food being served, what stood out to me was their receptiveness of feedback and how they provided instant solutions. Overall, the staff working here demonstrated utmost professionalism and are an asset to the hotel.

Very continent, close to exhibition center. 10 minutes walking... Western food at breakfast delicious

The counter personnel(Lydia Soon) has did a good job to let me have a smooth check in. I would like to compliment her customer service.