Hotel Stuttgart dengan Kolam Renang

1) Paid £456 for 1 night stay (increased prices during football tournament). Have been told by hotel manager via ******* that I do not meet the conditions for a refund! 2)Journey started from Glasgow at 3am 3)Arrive hotel 11am 4) Not permitted to check in at 3pm - stated policy check in time 5) Not even permitted to check in at 6:30pm. 6) Not permitted to use any property facilities other than the public area toilets (No spa, shower, pool, no bed to sleep in until 11pm) that we had paid for 7) Due to attending the football game, we were not permitted to access our room until 11pm!! 8) Arrive to the room to find feather bedding despite requests for hypoallergenic bedding (sister has allergy and asthma). 9) 30mins later - we were given duvets without covers and one thin pillow each. 10) No sofa bed as stated online so had to share a bed which resulted in 11) Hours sleep as a result 3hours in 36hrs 12) Too exhausted from the day before to get up in time for breakfast. 13) No offer of even a free drink at the bar but they were happy to let us spend it. 14 ) All of this and I have been told I don't meet the conditions for a partial or full refund. I knew something was strange when I was sent an email (attached) the previous night telling me not to come to the hotel until after the Euro football game that was taking place that day. I thought there must have been some sort of mistake so… Arrived at the property 11am, to be told we couldn’t check in. Our room wasn't ready. I was of course understanding of this given it was fully booked the night before. We went to get food with the intention of having 2 hours sleep before the football game and an early the next day. It transpired that the hotel had been booked by UEFA for the Scotland team. We should have been found alternative accommodation but unfortunately they have taken a huge room fee as well as the huge amount of money that UEFA must have paid them to treat their normal guests like cattle. We left the hotel exhausted and after having given the opportunity for them to rectify this situation, you have told ******* that I do not meet the conditions for a refund!! Only thing I can say is the reception and bar staff did their best to keep our spirits up and let us charge our phones. I certainly did not use £456 pounds worth of electricity though.Sleep deprivation ruined what should have been a good end to an amazing stay in Germany.

Die Lage des Hotels ist hervorragend, das Hotel ist ordentlich und sauber, das Personal war zu jeder Zeit freundlich und hilfsbereit und das Frühstück war ganz ausgezeichnet. Aber: Beim Laden des E-Autos wird eine Blockierungsgebühr erhoben, auf die nirgendwo hingewiesen wurde. Zusätzlich rechnet das Hotel eine Stellplatzgebühr ab. Das entspricht nicht meiner Erwartung an Fairness und Transparenz.

My daughter is based in the Army in Stuttgart, so I stayed in the hotel for 5 nights. I have to say that except for one young woman, the Reception staff was the most inhospitable that I have ever encountered. It started with my arrival. I had a confirmed reservation, had checked in on line, and had informed the hotel that I would be arriving late. When I arrived, the reception clerk spent 10 minutes working on the computer and mumbling something before finally informing me that they had no room for me. They did offer to send me to another hotel and then I could either move back to the Pullman or stay at the other hotel. Of course, I had no idea how close this hotel was or any other information. I insisted that there must be a room there -- and they finally said that there was a suite available for one night and that I would have to move the following morning (which I did). Through all of this, there were no apologies for the inconvenience nor any offered compensation for the inconvenience of having to change rooms. They acted like I was being unreasonable for insisting on a room. During my stay, if I needed anything from the front desk, I frequently had to wait while they finished not one -- but several tasks and took a new phone call while I waited. Not once did I see a smile on anyone's face. I was not alone in receiving this treatment -- and noticed that other customers were treated equally as rudely. The room was comfortable, although the carpet always looked dirty. The housecleaning was undependable -- some days they came and some days they did not. I have stayed in other Pullman hotels, and this one did not meet the standards of the chain for cleanliness, and custome service.

We were only staying here one night and chose this hotel as it seemed to be in a good location for visiting the Mercedes Benz and Porsche Museums. We had stayed at other Adina Hotels and enjoyed our stay. Unfortunately, can't say the same about this one. For a start it was difficult to find. Our GPS was giving us the runaround. Finally, we saw a temporary banner displayed indicating the Adina's location. There were roadworks and an excavation site opposite the entrance. At reception we were given instructions on where to locate the parking. Adina had their own allocated car spaces at the adjoining shopping centre's car park, so it was not straightforward. Finally, we got to our room which was fine, and the beds were quite comfortable, however we noticed there was only half a roll of toilet paper with no other spare in sight and only one bath towel. On calling reception regarding the missing towel, I was told I could pick one up from reception. As it was late, I asked if it could be dropped to our room and was told they would do so, however that never happened. We declined breakfast as we thought it was far too expensive even though reception did offer a discount of 20 euros each. Apparently, it is cheaper if prebooked online. On the upside, on checkout we asked for some advice on directions and the receptionist went to some trouble and he emailed a link to us which was quite helpful.

Мега комфортный отдых в отеле Le Meridien Роскошный отель недалеко от самого центра города, до которого можно дойти через зеленый городской парк. Очень вежливый и приветливый персонал. Новые и просторные номера с потрясающей шумоизоляцией. Очень тихо и совсем не слышно звуков с улицы, даже в тех номерах, которые выходят на оживленную проезжую часть. Хороший и большой бассейн, фрукты, вода и чай к вашим услугам. Потрясающий и очень разнообразный завтрак: блюда на любой вкус - блины, вафли, выпечка, колбасы и рыба, омлеты и свежевыжатые фреши и смузи. Лучшее место в городе!

We really enjoy our stay at Hotel Azenberg. The location was perfect for us as we could walk to the city center (15-20mn walk). And the staff was great, always there when needed. They even went the extra miles and called a museum where we forgot some of our belongings and made sure we could collect them back although it was a bank holiday.