Hilton Sydney

It is good, but the room is not very big.

Subject: Formal Complaint Regarding Stay at Hilton Sydney – Executive Room 3612 Dear [Hotel General Manager], I am writing to formally express my dissatisfaction with my recent stay at Hilton Sydney in Executive Room 3612 from February 27, 2025, to March 3, 2025. My experience was marred by several significant issues that were not resolved during my visit: • In-Room Phone Malfunction: The phone in my room was non-functional for the entire duration of my 6-day, 5-night stay, making it very difficult to contact hotel services when needed. • No Internet Connection: There was no internet connection available on my floor, which severely impacted my ability to work and stay connected during my stay. • Poor Management Response: I raised these issues with Duty Manager Ms. Kamola and Front Office Manager Mr. Alex, but their responses were unsatisfactory and demonstrated a lack of responsibility. Their handling of the situation left me extremely disappointed and frustrated. Given Hilton’s reputation for high-quality service, I expected a much better experience. I kindly request a detailed explanation regarding these shortcomings, the measures being taken to address them, and appropriate compensation for the inconvenience caused. I look forward to your prompt response and a satisfactory resolution to these matters. Sincerely,

The breakfast spread wasn't very great. The pool isn't a good pool for a holiday stay although good for swimming as an exercise. The wifi was intermittent.

I frequently stay in hotels in Sydney, and this has been the worst experience. First, I booked a twin room, but when I arrived at 5 p.m., they gave me a double room. When I went downstairs to request a change, they said I had to wait. After complaining, they finally gave me a twin room, but it was the smallest twin bed I’ve ever seen in all the hotels I’ve stayed at in Sydney. The next morning, when I left, I forgot to take a T-shirt that was hanging in the wardrobe. I called the hotel the same day to ask about it and was told to wait. After waiting for a whole day, I called again, and the security team said they couldn’t find it from their database. How ridiculous it is! Overall, I will never stay at this hotel again!

Was good but the room could have been cleaner. Found a sock on the floor

Excellent five star hotel in a great location living up to Hilton's brand name!