Pengguna Tetamu
13 Jun 2024
attracted by its excellent location within walking distance to Darling Harbour and Pyrmont Bay for ferry access. However, I encountered several issues that need to be addressed.
Firstly, the room was not soundproof. We were disturbed by the noise of children and banging on the wall from the adjacent room while trying to sleep. Despite calling the front desk twice, the noise continued, significantly disrupting our rest.
Secondly, the handling of a fire alarm incident was inadequate. We were abruptly awakened by a voice announcement instructing immediate evacuation, without any prior investigation. This caused unnecessary panic, leading to some guests slipping on the stairs and others being barefoot. When we reached the lobby, the staff were working as usual and informed us that the alarm was triggered by someone smoking in a room.
I believe the hotel should implement a more effective protocol for such incidents, including proper investigation before evacuation orders and clear instructions to avoid panic and injuries.
I hope these concerns will be addressed to improve the experience for future guests.
Terjemah