Hotel berhampiran Keirle Park, Sydney

This is an amended review to highlight the ongoing lack of communication from the hotel. It is fair to say that the hotel had some great things going for it but, sadly, customer support is not one of them. Breakfast was excellent and the roof top Aster bar was a great place to enjoy a cocktail and see some spectacular sunsets. However, the whole thing was let down by extremely lacklustre support from the management down. My wife lost her glasses in the hotel. They are prescription reading glasses in very distinct designer frames and were in a sparkly gold box. We asked at the desk during check out if they had been found and were told that they had not been handed in but that reception would check with the Aster bar, where we believe they had been left but was closed at the time of check out. We were due to be in Sydney again in 4 days and the receptionist took all the details and a description of the glasses and case and said that she would email me to give me an update. Sadly we didn’t hear back. Four days later when we returned to Sydney we checked back at the hotel there was no note against our booking and the duty receptionist said nothing could be done but was unable to confirm if a check had been made in the Aster rooftop bar. I asked to speak to the duty manager and an Irish lady, whose name I sadly didn’t get, came out to speak to me. She was very apologetic and said it was not the normal standard we should expect from the hotel and promised to speak to the Aster staff and that she would get back to me by email before the end of the day. Sadly, no further communication was forthcoming and a follow up email to the hotel remains unanswered. We realise that the loss was our fault but the lack of interest from the staff and unfulfilled, empty promises from the management would definitely deter us from staying there again. It would appear that the management have no interest in fostering customer satisfaction.

4 night stay for Vivid. Chose this as an Accor member and that it was close to the Harbour. Upgraded to a Prestige Suite, Club benefits and was not disappointed. Yes the building is not new, it’s not like the shiny new hotels in town, but it’s solid and my sleeps were uninterrupted and rarely heard noise from the hall. My Suite 930 was spacious, clean, well appointed, Sofitel Bed topper and electric sockets to plug in my adapters to charge. Like other reviews no USB ports but I’m sure most sensible travellers have an adapter. The Club Sofitel access was the perfect addition. Early check-in and waited with a hot tea while my suite was made up. It was 9:30am but the room was rushed and 30 minutes later I was unpacking. Evening canapés and drinks from 5:30pm. Table drink service by Alley and her dedicated, personable, attentive team. They remember your preferences pretty quickly and it became an oasis from Vivid hoping and sightseeing. My suite completely blocked out the light and slept through 2 alarms, it’s the Sofitel Bed topper. Breakfast at Club Sofitel, peaceful, plenty of options to choose from, salmon and capers to a great gluten free station, eggs cooked to order and a great way to start the day. Try the Dilmah Blood Orange and Eucalyptus tea. Thanks Lara. Afternoon Tea served from 2:30 and daily sandwiches , scones, cakes and complimentary drinks, tea, coffee and soft. On entering the Club Lounge, always a friendly greeting, your preferred drink served and a relaxing space anytime of the day. The Club team really made my stay, they work really hard to make your stay great. Housekeeping always made up my room before my afternoon return. Always a Bonjour as you walked past them in the hall. My stay was great. All the staff were friendly and helpful. The Lobby is grand and the history of this hotel makes her great. Not the newest but I prefer tradition and good honest service. Definitely not the style of hotel for everyone but my expectations were met and exceeded beyond imagination. Club Sofitel is a must. ⭐️⭐️⭐️⭐️⭐️

The hotel is very near to the Wyndham Station and also within walking distance to the tram station that travel along the CBD. The hotel is near to various tourist attractions like Sydney Opera House and also QVB. Highly recommended

AC in room 2614 wasn’t working but we called hotel staff and they immediately changed to the new room which is bigger. Thanks for promptly responsible. Breakfast is not too much choices tho. Thought it could have been better for 5 star hotel.

We really liked the location, it was right next to Darling Harbour. We got a warm and friendly welcome by the intern Brent at the front desk. He was nice and told us about all the things to do around, however, we had requested a room with a view, that they didn't provide, which we didn't fuss over. We were pleasantly surprised to see an Indian dish in the already wonderful breakfast spread, and we loved that. The chef was kind enough to proactively ask us if we enjoyed the food and if we had a special request for the breakfast the next day, which they gladly honored. The hotel also had direct access to Darling Harbour, which was very convenient as we wanted to visit it. Overall, we enjoyed our stay and liked the hospitality and customer service at Hyatt, and would gladly visit again.

I had a wonderful experience. The staff were incredibly attentive and friendly, making sure all my needs were met throughout my stay. I would like to give a special mention to the manager, who went above and beyond to ensure everything was perfect. Their professionalism and dedication truly stood out and made my stay even more enjoyable. I highly recommend this hotel to anyone looking for excellent service and a comfortable stay.

Twin was very spacious. Travelling for work and was economical to share, including breakfast. Excellent sized room, decent in-room dining options and quality. Beyond expectations for a la carte breakfast, really smooth coffee. Gym was very well equipped, with light refreshments and storage available. Staff helpful, jovial, patient and friendly. Lovely, heritage building close to light rail and either end of Sydney CBD.

The hotel location is good, the front desk reception is helpful, easy to checkin and check out. The only unpleasant moment here was only the Breakfast staff. No smile, not really friendly and always showing bad impression. And this is by all their staff. Hospitality industry shouldn’t be like this, especially for big chain like Ibis Hotel.

Loved it! The room was clean with a fantastic view, perfect for watching the Darling Harbour fireworks. The location is superb. While the service was a bit slow, the staff was friendly, warm, and professional. Highly recommend for a comfortable stay!

attracted by its excellent location within walking distance to Darling Harbour and Pyrmont Bay for ferry access. However, I encountered several issues that need to be addressed. Firstly, the room was not soundproof. We were disturbed by the noise of children and banging on the wall from the adjacent room while trying to sleep. Despite calling the front desk twice, the noise continued, significantly disrupting our rest. Secondly, the handling of a fire alarm incident was inadequate. We were abruptly awakened by a voice announcement instructing immediate evacuation, without any prior investigation. This caused unnecessary panic, leading to some guests slipping on the stairs and others being barefoot. When we reached the lobby, the staff were working as usual and informed us that the alarm was triggered by someone smoking in a room. I believe the hotel should implement a more effective protocol for such incidents, including proper investigation before evacuation orders and clear instructions to avoid panic and injuries. I hope these concerns will be addressed to improve the experience for future guests.