Hotel berhampiran Awan ＇ kicau.SF di Tangerang

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

Sarapan di hotel sangat mewah, persekitaran yang bersih dan kemudahan dalaman adalah sederhana

I stay here for transit after long flight from Dubai. I realized lock for door not work but because i really tired so i decided to put my luggage behind my door, in case someone try to come inside i can noticed. Morning time at 9 a.m i still lay in my bed when cleaning service open my door, i was shocked and he said sorry then closed the door. I mean why he just open the door without knocking to make sure is there anyone in room. So when check out i gave information about this, and good that staff there feel sorry and said will fix the things. Overall i like to stay here, for transit this hotel is good and also has shuttle bus to airport.

The room is nice and clean.There is swimming pool just across the corridor, or front of the elevator. Across the street there is a Pasar 8.This place is full of variety of cuisine and include ATM services. There is a big mall Living World nearby this location too.

Makanannya enak walaupun kurang banyak pilihan. Tapi overall nyaman dan tenang hotelnya. Bersih juga. Tapi sendal hotelnya sendal jepit. Agak ragu mau di pake. Usul pakai sendal hotel seperti hotel lainnya aja ya. Makasi.

My stay in this property was for one day only.The staff / employees are of good nature & helpful. Front desk receptionists Ms Anes and Ms Fiby were helpful at the time of check in. Room is spacious. Over all my stay was good.The internet connection is very poor in the 9th floor. I wish the management / staff /employees of this property a prosperous and healthy life.

The services are amazing, room no 306, room service mbak Lovi/Yovi sorry i forgot, she was kind and fast, very good job, the room very clean, wide and comfortable, the hospitalities are exxcellent, I will be back someday

Great place to stay for families, close to Jakarta International Airport CGK. The breakfasts are amazingly good and generous. The rooms are spacious and clean. AC works perfectly. Safe neighborhood, and the free shuttle is so useful. The staff is the best: very friendly, so helpful, and very kind. The pool is very fun for the whole family. The food from the restaurant is yummy, and the wifi is fast. We stayed there a couple of times and loved it every time. Our little 10-year old wants to add this: ”I love the breakfasts because their fried rice is awesome aaaand the fruits. One of the most respectful hotels I've been to in my LIFE!”

We stay at this hotel for Indonesia trip before. The hotel is good, location is strategic with our meeting area, the facilities all OK. Will stay here again.

We had booked 2 rooms. Although the staff were polite and location is central the state of the facilities has left much to be desired . 1 room has no refrigerator. 1 room had no entrance lights 1 room had the safe on the lowest shelf because the upper shelf was broken. The towel rack would collapse anytime. There was a droning sound all night long. When the reception was informed of the lights they said oh yes we will get maintenance to fix that . We had the same issue of the lights the on our earlier stay . When questioned about the why the condition of the rooms with no pro active maintenance. We were told oh the hotel has a new owner. Highly not recommended.