Wyndham Grand Plaza Royale Peach Blossom Hot Springs Resort Hunan

卫生：Ok 环境：OK 服务：Ok 设施：OK 早餐:OK 无限次温泉体验:OK

Check-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!

風景很美，如果是春夏的話會很舒服😌。讓人無語的就是那個温泉前台，沒有一點服務意識，態度很差，但是其他的服務人員態度都很好。酒店早餐中規中矩可以選擇的品類不是特別豐富，酒店停車方便，房間分散，等電梯的時間不會很長。回程後酒店也有打電話問入住體驗，誠意滿滿。

這次的酒店的體驗太棒了！酒店在桃花源温泉度假區，大堂在半山腰，空氣很好，讓人瞬間放鬆下來。尤其是前台工作人員熱情又高效，很快就幫我辦理好了入住，辦完入住後還送我們去了房間，酒店有接駁車，可以送到房間！ 酒店房間乾淨整潔，佈置温馨，床品柔軟舒適，細節之處盡顯用心。 温泉區更是驚艷，這個度假區是最近幾年開發的，池子比較乾淨，種類豐富，有玫瑰泉、中葯泉等，水温恰到好處。泡在温泉裏，一天的疲憊都消散了。 餐飲方面，早餐種類繁多，來湖南米粉真的要試試。 酒店的服務也很貼心，工作人員總是笑臉相迎，隨時提供幫助。 總體來説，這次入住非常滿意，強烈推薦給大家！

從酒店到温泉離了好幾百米，還走好長的台階，一點都不方便。水温極低，基本都是37度左右，越泡越冷。本來就是無限次出入，我中途回來拿衣服，工作人員態度極不耐煩，質問的語氣問我出去幹什麼，還要求我在20分鐘內必須要回來，毫無服務意識。女賓洗澡在一樓，穿衣服在二樓，這**的設計是怎麼想出來的。花了1700多一晚的酒店連掛毛巾的地方都沒有，空調效果也不好。體驗感極差。最搞笑的春節免費送的兩個小零食，後面還打電話來説我消費了零食，得虧我是打電話問過前台的，才沒扣我錢

春節期間帶一大家子十幾口出遊，長輩們喜歡泡温泉就訂了酒店。做為一家知名五星級酒店，且裝修時間不長，酒店保持了應有的水準。衞生、設施、服務都值得稱讚，尤其是得天獨厚的環境，確實讓人倍感舒適放鬆，家人都很滿意。早餐品種豐富，就是人太多，節假日也是沒辦法。 感覺不足的是空調效果差，升温非常緩慢，開到最高也較冷！入住也慢，全部入住等到了四點多。春節期間價格比平時翻倍。 總體來説，非常推薦入住！希望改進細節，提高設備的良好運行率。