Atrium Hotel Thassos

On the outside the hotel looked adequate. Rooms basic but comfortable. Family of 4 in a family suite with 2 small bottles of shampoo wasnt adequate. I had to visit reception every day to beg for extras. Tried calling them from the room but nobody picked up. Apparently the phones haven’t worked for years. The rooms were not cleaned properly. Bath wasn’t useable as it was dirty. Shower head broken and reported twice but no action taken. Beds not adequately cleaned and full of sand so we had to dust them ourselves every night. Tried to speak to manager but they are only at the hotel a couple of hours a day as on outside business most of the day! Breakfast was basic. Promised parking didn’t materialise and we ended up parking on the beach! Hi Aircon worked perfectly thank goodness considering the august heat!

Outside, the hotel had ok looks, and the first feeling of the room was ok. The beds were good, air-conditioning worked, and we had an excellent sunset view as promised. The equipment in the room was poor. No water boiler, glasses, or cups, not to mention coffee maker. We might have tolerated low food and service quality, lost beach towel promise, and angry neighbours (sparked for the very same reasons + poor building standards that passed noise quite freely) but not being able to shower or use the toilets intermittently in the rooms is something we couldn’t accept. Don’t lie about why things don’t work; if you can’t afford to fix the issues, it might be better to close/sell the hotel. At least telling your guests honestly about the well-known problems when booking, arriving, and staying has utmost importance. None of the issues was fixed or intended to be set, so we had to relocate to another hotel, the first time in my life. I tried to list a few things that should be considered constructive feedback (in no specific order): -Don’t keep 5-star ratings on the walls if you don’t live up to expectations. It’s setting completely wrong expectations. Don't try to affect ratings online by asking clients not to rate you through bribery. -Don’t accept credit cards for reservations that you don’t take payments with -Have enough drinking glasses at breakfast. I calculated less than 20 visible during the whole breakfast. -Mark what you are serving. It’s a little effort to let your customers know what they eat, and maybe even listing the allergens would not be a significant effort, really. -Have someone to guide people to the tables and keep them catered properly. -if you don’t have time to bring cutlery to the tables, have at least them readily available somewhere visible. -Ask what people would like to have for drinks in less than ten minutes from seating. -Test drive the food you are serving with someone professional