Ulasan Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Hello there, thank you for your amazing score, we're really happy you loved the stay. Sorry to hear you missed breakfast, I guess that means you may have to come back and visit us again. But we're glad you were able to relax and catchup on some rest. Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Dear Sir / Madam, thank you for taking a few moments to share your thoughts on your experience. We reviewed our records and found no report of an incident such as what was described with your child, as without knowing what took place, we were not able to offer any followup or assistance at the time. We always recommend unusual incidents that occur in the hotel are reported to our team immediately, so we are able to address as a priority. We’d also recommend you stop past the front desk as you depart to verify the final invoice is correct, as that allows us to correct any discrepancies or mistakes before the final payment is processed. Whilst we try to avoid mistakes such as this, at times they do happen, and thanks for flagging the error after the team processed your express checkout. That said, I’m pleased to see the team validated our error and promptly corrected the final invoice & payment. Thanks again for your feedback, and we hope to see you again soon. Regards Oliver

Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your thoughts and for a great score. I'm sorry your breakfast experience was not up to your expectations. Our team does all they can to accommodate a wide variety of tastes and cultural backgrounds; however, being a small hotel, we're unable to offer this to everyone. Our hotel is an unusually shaped building, so our room types can vary in view, from one to the next, even if they are allocated next door to each other. Our team is always happy to assist if your preferences are not met, and we recommend contacting the team immediately if you have any concerns so we can address them as a priority. Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Hello there; thank you for taking a few minutes to share your thoughts on the hotel and your stay. It's disappointing to hear you felt you were let down; our guests love our location right next to Sydney Harbour, and I'm surprised to hear you felt the room was noisy as it does not overlook Hickson Road. I expect the talking you overheard is from people walking across the boardwalk that is next to the hotel right on the Harbour, rather than a road. I'm also sorry to hear you felt our service was poor. I would love to know more information about your experience. If you are interested in sharing more details, please contact me directly. Finally, whilst we do all possible to assist guests with late checkouts, our standard checkout time is 11:00 a.m., which we share transparently on the website. I'm sorry we could not assist with a late checkout on this occasion.Regards Oliver Ruf, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful review, and we hope you will return to us again soon. Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Thanks for your review. I see you managed to stay in one of our most requested rooms. I am so happy you loved your stay, and I hope you will return soon. Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Thanks for the amazing score. We're really happy you loved your stay and glad the team were able to assist with a Chinese translation of the breakfast menu. Great photos too! Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Dear Sir / Madam, thanks for taking a few minutes to share your experience. Whilst we're delighted you loved our views and location, We're disappointed that's we missed scoring a 5 on a couple of of areas. Hope you will consider us again for the next time you are in Sydney. Regards Oliver, Park Hyatt SYdney

Jawapan daripada Pihak Penginapan: Thank you for your feedback on your stay with us last month. You're right; Le Labo is a beautiful brand with a wonderful fragrance. Our Opera View rooms are by far the most popular, and I'm glad you managed to secure a great spot to enjoy breakfast. Thanks again, and best regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Hi there, thank you for taking a few minutes to share your experience. We love that you really enjoyed your stay as well as our incredible location right on the harbour. We hope to see you again soon, regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Thank you for your amazing review. We're really glad you loved your stay with us and chose to take the larger room. They are super spacious, and I see you were even allocated one of the rooms with a partial view of the Opera House. Regards, Oliver, Park Hyatt Sydney.

Jawapan daripada Pihak Penginapan: Dear Sir / Madam, Thank you for your fantastic feedback and for sharing some images of your stay with us. We appreciate your comments about the sunrise and the more straightforward breakfast. Hope to see you again soon. Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Hello Anihaseyo, Thank you for staying with us; we're really happy you enjoyed your stay. I am sorry your experience in the restaurant left you with a negative impression, I am sure my colleagues's response was not intended to offend. I hope you'll allow us to restore your faith in our team by returning to us on your next visit. Regards Oliver, Park Hyatt Sydney

Jawapan daripada Pihak Penginapan: Thank you so much for sharing your photos and the amazing experience you had with us. Hope to see you again soon, Regards Oliver Park Hyatt Sydney