Hotel berhampiran Hokuto Railway Station, Tokyo

Hotel is absolutely stunning and the rooms are big by Tokyo standards. It’s about a 7 minute walk to the JR and the famous Shibuya Scramble, and about 4 minutes from the nearest exit / entrance to the subway. Rooms are beautifully decorated and the in house restaurant has a beautiful outdoor area as well. A little bit on the pricey side but worth it if you want a bit of luxury while in Japan.

The hotel was very nice. However, to use the swimming pool, I was given a locker key to change into a swimsuit, but there was a charge(room charge.) I was embarrassed because there was no explanation in advance that a fee would be charged. I hope to be informed enough in the future.

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.

This was a decent stay in Tokyo Ginza area. We are a couple and stayed here for 5 nights. The location was superb being a few mins walk from Simbashi station and a little further from Ginza station. These 2 stations are super convenient. There’s a direct train from Simbashi station to Narita Airport. The service is typical Japanese. Very strict with the check in and out timings. Having said that, the staff allowed us to store our luggage so we could still do some last minute exploring.

The uniqueness of this five-star hotel is that it offers unparalleled comfort and first-class service. Whether you are traveling for business or vacation, we can meet your needs here. I was impressed with the modern amenities and thoughtful details in the hotel room. What's more worth mentioning is that the hotel's waiters always maintained smiles and enthusiasm, which made me feel more cordial and warm. If you are looking for a quality five star hotel then this hotel is undoubtedly your best choice.

閨蜜4人出行，臨時改了這個公寓，第一次住公寓開始有擔心，進入房間後除了進門通道有點緊張，房間裏面設計使用率非常好，有客廳，一張圓桌4個椅子。兩個床兩個床墊很寬鬆，大大的櫃子放三個28寸大箱子一個小箱子不緊張，密碼鎖安全。乾濕分離，有冰箱微波爐烤箱全套餐具特別方便。很安靜，不吵。出門右手邊往前走一百多米就是築地市場，週末人非常多。離銀座走走十分鐘到，築地本願寺地鐵站比東銀座地鐵更方便些，1號口有升降機搬運大行李箱方便些。退房了可以寄存行李，有會中文的前台，態度特別好。很不錯的一次體驗！

We arrived at midmorning and the staff are wonderful. Allowing us to check in early, a little bit tricky getting from the airport. We thought there was a shuttle, but apparently they don’t pick up in the morning. We worked it out though, The staff were amazing couldn’t be more helpful the room was very comfortable, we have stayed in many hotels in Japan, and overall the rooms are quite small. This one was a reasonable size by that standard. The restaurant food was excellent and we have to mention one particular staff member really took care of us. His name is “Manan “ the location is not as close to the airport as we had hoped, but I was still close enough to be convenient and we will stay there again. Thanks again to all the wonderful staff it’s you that makes us want to come back because you make us feel valued

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

Great location. Right in the heart of things in Asakusa. Near food stalls, restaurants and a short walk to the temple at night, which may be the best time to be there. The hotel is well kept and if you get the rooms with views you can see the temple and Tokyo Skytree, Only downside is that it’s not as close to the railways as some. Not far but 10-15 minutes with luggage