Ulasan Smile Hotel Tokyo Nishi Kasai

"Poor Value for Money - Not Recommended The hotel fell short of expectations in multiple ways: Room Issues: - Initial room was extremely dark with a window facing a building less than a meter away - When requesting a room change due to poor lighting, they suggested renting a lamp for extra cost - After an hour of negotiation, they agreed to change our room the next day, despite our eye strain concerns - The second room had better lighting but was very small - Constant noisy bathroom ventilation fan that couldn't be turned off disrupted sleep Dining Problems (see attached photo): - Despite paying for breakfast, they refused to provide a meal for our daughter - Limited food options with only one daily menu - No alternatives offered for my wife's seafood allergy - she could only have juice - As Muslim guests, when we requested non-pork options, they simply removed the pork without providing substitutes - Food quality was disappointing overall, as shown in the attached photo - The portion size and presentation were poor for the price Additional Concerns: - No English-speaking staff, making communication difficult - Hotel entrance was poorly marked and unprofessional - Price was excessive compared to other hotels we stayed at, with significantly lower service quality Given these issues, I cannot recommend this hotel. The high room rate does not justify the poor service and inflexible policies. Future guests, especially families with dietary requirements or those expecting standard hotel amenities, should consider other options.

Love this hotel

NORMAL HOTEL IN TOKYO , STAFF GOOD SERVICE , BUT NO ROOM CLEANING LESS THAN 3 NIGHT STAY

good!!! not far away from station. the room is quite big and clear.

the aircond only set for heater during winter. no ventilation. u need to open the window to get air. location perfect. near station n a lot of supermarket

It was very pleasant.I will come again later 🙂

It a clean and neat hotel.

Very convenient from the stations and vice versa. Thank you!

It was horrible like very bad I couldn’t even take a decent shower because the water would try to pour down the side even though we had a smoking room it was beyond gross and stinky like it was just used moments ago by a heavy smoker me and my girlfriend after staying less then the night we were upset and both agreed to leave even though we had two more days left

Good hotel for a fair price !

Good hotel

It’s not bad to stay here

築年数が経っているのはわかりましたが、清潔感はありました。ただシャワールームはがんこなカビが多数、、、。 しょうがないなと思う一方で残念でした。 でも、サービスや対応は良かったので、また機会あればお世話になります。

優點是離地鐵近 可能是附近最近的了。缺點是真老舊啊，可能舊走廊看着新點，感覺昭和年代的酒店標配是昏暗的燈光。太簡陋了，下次不會住了。