Hotel 5 Bintang Terbaik di Harbin

When we arrived, we didn't really get a great energy instead we were welcomed by a lady who greeted us like as though our arrival was a disappointment to her. We feedback to the manager and she changed her attitude. But the experience was sort of tampered with because of that. They also have costumes below that you can wear around the lobby or even in your own room. Note that many costumes are not in good condition (Torn, Zipper not working). Overall the experience was still not too bad given its a historic hotel, and the elevator was cool.

We were delighted to find that our room was spacious and provided ample space for us to relax and unwind. The reading lounge in the room was a lovely addition, allowing us to enjoy some quiet reading time. The bathroom is spacious and clean. The check-in staff were friendly and willing to assist us with any inquiries or requests we had. The helpfulness and courteousness made the check-in process smooth and welcoming. Convenient Location: The hotel's location was truly advantageous, as it was within walking distance of Zhongyang Street, which is known as Asia's longest pedestrian street. This central location allowed us to easily explore and enjoy the vibrant atmosphere of Harbin. The inclusion of breakfast buffet and afternoon tea was a delightful addition to our stay. The hotel offered a decent selection of food during both meals, ensuring that we had a satisfying start to our day and a pleasant afternoon treat. Staff at the restaurant were always attentive and ready to assist us. They provided excellent service and ensured that our dining experience was enjoyable. Their attentiveness added an extra touch of warmth and hospitality to our meals. City Tour Arrangements: We were pleased to discover that the hotel had a local tour arranger at the lobby near the reception area. Ms. Tong Tong, the tour arranger, proved to be extremely helpful in organizing a private car for our city tour. She ensured that our preferences were taken into account and made valuable suggestions for places to explore. Professional and Polite Driver: Our driver for the city tour, Mr. Gwu MiAn, was exceptional in his professionalism and attentiveness. He took us to the places we wanted to visit and made sure we were comfortable throughout the journey. His kind and polite demeanor, coupled with his provision of water to keep us hydrated, added an extra level of comfort to our city tour. Overall, our stay at was memorable and enjoyable. The spacious rooms, clean bathroom, helpful check-in staff, convenient location, inclusion of breakfast buffet and afternoon tea with decent selections, and the attentive restaurant staff all contributed to a positive experience. We highly recommend this hotel to anyone visiting Harbin and seeking a comfortable and convenient stay.

Location! Metro Line3 just cross the road , less than 100m. 5 stars service, super clean. Room cleaner did good job. The porter(Geoff) helped my son take our luggage to the lift of the Metro, very helpful. Facilities are good, my son likes the gym and pool table. The staff(Tina) of third floor introduced the facilities for us when we first got to the floor. Also  she reminded us to wear more if we want to go Ice and Snow World, very friendly. Good breakfast, all staffs are professional. Special recommend-frozen pear if you like iced espresso.

Very positive experience since i stepped into the hotel. Stayed 5 nights, the concierge team is excellent, always eager to help and offer assistance when I have any questions like how to get to certain places etc. they always offer great meals and you could tell the chef puts in effort to ensure the quality of the food as well as variety. Even as I choose the no breakfast options, there is still a wide selection of food available . Every evening there’s snacks offered at the reception area. I particularly like the peach gum coconut fungus dessert. I do not remember all the staff name, like 银 and 单单， always smile and always go the extra mile. A gentleman in the team also directed me where to get a pair of shoes etc. the housekeeping staff offered to help me with my luggage as I was checking out. Will definitely book again if I visit Harbin! Excellent location near the morning market and the central street. Across the hotel and along the sane street, massage and hair salon, nail salon is available.

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

First, I want to thank the staff from the hotel. Peter from the front desk was really helpful, the people working in the restaurant and the housekeeping ladies in my floor (17). The hotel is very modern but the location is tricky. To get there you must ride a cab. I tried to walk from the nearest Metro station (Shimao Ave) but it is over 2 kilometers and with temperatures average -22 wasn't that pleasant. The facilities like the spa and swimming pool were open only with a hand full of guests. The restaurant was open but only as room service. The food wasn't bad at all, a bit on the pricey side but there were not other options. My biggest disappointment was the room. The closet is located in the room's hall and the design is so poor it doesn't even have drawers to unpack the suitcases. When you open the closet you are really blocking the hall. Near the hotel there is literally no place to go to have a coffee. The nearest place is the MIXC mall that has a Starbucks but you need to take a cab to get there (5-7minutes ride). To get to the city, I took DiDis and rode the metro. The Metro system is AMAZING. You can use other Metro cards (I used my card from Shanghai) It is extremely cheap (4 to 6 RMB) per ride

the hotel was great value for the price and has a few excellent points. Location is easy to get to the airport and ok for the winter attractions. Rooms are nice, though are showing their age. The facilities (gym/pool) we decided to avoid; they don't offer the resort or relaxation of other five star hotels. Food was consistently good and the club lounge is easily one of the best decors I've found. The service was consistently good from checkin especially. I would stay here again if Im in Harbin, but I would stress that I have allergies to try and get a real smoke-free room (our bathroom....)

No need doubt this hotel. Service was fantastic. Wanted to give special thanks to the Room service lady and the cafe restaurant manager who was on duty for that 2 days. Cleaner was so helpful very fast in cleaning and replenishing stuff although we are resting in the room. One of my child is sick, request from hotel restaurant to pack some light food for the child he would gladly support. High floor with nice view! Money well spent. 😅

Semasa Festival Mata Air Panas tahun ini di Harbin, harga bilik tingkat permulaan hotel ini sangat berpatutan, lokasinya baik dan tidak mahal untuk menaiki teksi ke mana-mana, dan kualiti hiasan hampir tidak boleh mencapai tahap lima bintang. Walau bagaimanapun, jenis bilik khas tanpa tingkap terlalu panas, dan tidak ada gunanya untuk mematikan penghawa dingin di dalam rumah, dan tidak ada penghawa dingin malam pertama. Meja depan yang bertugas malam itu bersetuju untuk memohon dengan ketua untuk menaik taraf jenis bilik atau menukarnya selepas saya meminta kipas elektrik, tetapi saya masih boleh tidur Tidak menerima sebarang pertanyaan daripada pihak hotel sama ada saya perlu menaik taraf atau menukar bilik Sebenarnya saya tidak bercadang untuk menukar bilik Lagipun, saya menyusahkan, tetapi sikap kerja hotel yang cuai agak mengecewakan. Ia bukan mudah untuk kakitangan perkhidmatan semasa Tahun Baru Cina, jadi lebih baik saya memberikan ulasan yang baik.

the location of the hotel is fairly convenient as it is at a major interaction with McDonald at the next door. while it is not in the middle of the business or tourist street, it is not far away either and compensated by very good pricing. the highlight of the stay was the front desk staff (thank you, xiao meng), as they were very cheerful, friendly and professional. I got upgraded to a suite and the front desk staff went out of their way to make sure I am happy with the room. all in all, I can recommend this hotel for value and staff.