Hotel Harbin dengan Spa

The front desk staff at this hotel were incredibly friendly and welcoming. We were upgraded to a more comfortable and spacious room, making our stay truly enjoyable. I highly recommend it to anyone travelling to Harbin.

Our stay at the AOLUGUYA Hotel was truly fantastic. Every aspect of the hotel was designed with guests in mind and maintained to an exceptional standard. The front desk staff were warm and welcoming, and they handled communication in English with ease, answering questions clearly and confidently. The view from around the 40th floor was very satisfying, and the bathtub was more than adequate for enjoying a private, relaxing soak. Due to our travel schedule, we did not have the chance to use additional facilities such as the swimming pool. The breakfast buffet stood out for its high quality and wide variety of options. The staff were exceptionally attentive—almost to the point of going out of their way to bring us items we were looking for. The long breakfast service hours also added to the overall comfort of the stay. At this price point, the hotel offers a truly top-tier, high-end experience. If I visit Harbin again, there would be no reason not to choose this hotel.

My husband and I are very pleased with the excellent service by the hotel staff at the club lounge. Cherry, Kiki, Luna and Linda were very attentive in serving us. Also the lady manager made the effort to accommodate to my request for the kale and dragon fruit juice when I didn’t see it being displayed at the juice counter. Food was delicious especially the freshly baked bread with cheese and walnuts even though I am not a bread lover. Also enjoyed the braised beef noodles. Thanks for the wonderful experience!👍👍👍

Pengalaman menginap adalah hebat! Dari daftar masuk hingga daftar keluar, kakitangan sangat mesra dan penuh perhatian, dan perkhidmatannya teliti. Bilik itu bersih dan kemas, dengan kemudahan yang lengkap, peralatan tempat tidur yang selesa, dan tidur yang lena. Lokasi hotel juga sangat mudah, dengan banyak restoran dan tarikan di sekitarnya. Persekitaran hotel adalah elegan, ***a hiasannya sangat menarik, dan lobi serta bilik membuatkan orang ramai berasa hangat dan selesa. Harganya berpatutan dan prestasi kosnya sangat tinggi! Pelbagai sarapan pagi yang kaya dan rasanya juga sangat enak. Hotel ini telah melakukan kerja yang sangat baik dalam perincian, dan pelbagai barangan kecil disediakan di dalam bilik, seperti kit jahitan, kit kejururawatan, dll., yang sangat bertimbang rasa. Bilik mandi dipisahkan kepada kawasan kering dan basah, dengan banyak air panas, dan ia sangat selesa untuk tinggal. Sikap wanita di kaunter penerimaan tetamu sangat baik, dan dia membantu mengesyorkan tarikan dan makanan yang berdekatan. Terima kasih banyak-banyak!

We had a wonderful short stay at Sofitel Harbin. The hotel is elegant, comfortable, and perfectly located, making our trip truly enjoyable. What made our experience exceptional was the warm and professional support from our butler, Penny, who went above and beyond to assist us throughout our stay. Her kindness and dedication made us feel truly welcomed. We sincerely thank Penny and the Sofitel team for a memorable experience

The service from the hotel was beyond expectation. We enjoyed the hotel facilities, indoor and outdoor hotspring, dinner, started off from front desk who are well trained, led by manager who knows the hotel inside out and made us feel at home. The room are spacious, dedicated housekeeping crews did their job well and we feel like going home after everyday’s traveling outdoor at the coldest place we ever traveled to in our life. Crews who gained our highest respect on their superb service are as follows:- 张云河，孙宇，夏子寒，秀力，王玉梅，葛玉兰. The manager 张云河 really went extra steps made my mom’s new year count down dreams come true. It’s unforgettable 2026 new year countdown that we have ever enjoyed! Will choose the same hotel again if we were to come Harbin again. Owh ya, tried the first even 搓澡, the crew are so professional and expert!! Nice experience especially for 71 years old mom and 7 years old daughter!

I stayed at this hotel as a solo traveller, and it was honestly a great experience. The hotel is very nice and cozy, perfect for one person. I felt very safe throughout my stay, and the overall environment was comfortable and pleasant. What really stood out was the staff and the hotel manager. Everyone was extremely kind and helpful. Even though there was a language barrier at times, they always took the initiative to communicate and assist in any way they could. I’m especially grateful to the hotel manager, CHARLES SONG. I accidentally left my laptop at Harbin Airport, and when I asked for help, he immediately took the initiative to arrange the delivery for me without any hesitation. That level of responsibility and kindness truly meant a lot to me. I would definitely recommend this hotel to anyone traveling to Harbin, especially solo travellers. I would gladly stay here again.

The main reason I chose this hotel was for the hot springs and my own convenience. However, I discovered that the hot spring and resort are managed separately, which meant I had to return to the counter to return the key and complete other formalities before I could go back to my room after using the hot spring. The front desk staff were less friendly, and honestly, the worst I’ve encountered among all the hotels I stayed at during my trip. Their hospitality needs significant improvement. Additionally, Yabuli is very remote, and transportation is quite inconvenient. The hotel staff didn’t assist us in contacting any drivers. As locals, they could have at least had some contacts or suggestions for transportation, but instead, they dismissed us outright, stating that no transfers were provided.

I’ll start with the highlight of our stay: the ski rental team at Yabuloni Hotel. Since rentals are included in the stay, we spent a fair amount of time with them, and they are truly world-class. Led by a charming and compassionate boss, the team of four （photo attached) is incredibly professional and approachable. They don’t just hand you gear; they perform thorough safety checks, ensure a perfect fit, and offer genuine tips for the slopes. They made our trip seamless and safe. They will be the reason why we will come back and stay here Unfortunately, the hotel itself doesn't live up to that same standard. The hallways are dimly lit and poorly ventilated, a theme that continues into the rooms. The biggest issue was the bathroom, a persistent, foul sewage smell made us feel like we are using a public toilet that has not been cleaned for years. If this is 5 star standard, i'm afraid they have to do much much better. To top it off, the reception staff felt poorly trained. Despite having plenty of people behind the desk, no one could answer basic questions about local attractions, slope openings, or even help us arrange a driver for dinner around the area. For the price point, they should think of how they can justify their service other than having a world class and helpful ski rental management team.

People in Harbin City are generally very customer centric and welcoming. Staff are courteous and understanding too. We've stayed 1 night & was indoor whole time as understand there's some restriction when leaving the building but no time to go outdoor since it's filled with activities. There's only free flow of ice cream, drinks and fruits while meals are chargeable from the foodcourt & restaurant at lvl5. The fc open at 8am hence we have to order in from ******* since we are leaving early. Upon entering the building, it's really hot. We took the family room at lvl7 which seems situated at the back alley & not ventilated. We stayed at Room 7036 which was really hot even when we opened the window & with the small fan they provided that doesn't help at all, regretfully we didn't sleep well the whole night.