Hotel Kolam air panas di Toledo

We truly enjoyed our stay at the Eugenia de Montijo hotel in Toledo. The hotel was beautiful, comfortable, and so well located within the old town, steps away from all that you'd want to see. The historical sites, as well as restaurants, bakeries, and shops, are all within easy walking distance and the medieval streets and neighborhoods are a pleasure to meander through. The hotel staff was exceptionally warm and helpful, the breakfasts were absolutely delicious, and the serving staff was great. The hotel is challenging to get to by car, as the streets are narrow, but instructions provided by the hotel, at our request prior to arrival, helped us navigate it quite well. It was well worth the challenge to be in the heart of the city and all that it has to offer. We highly recommend this hotel and would absolutely stay there again if the opportunity arises.

Great Hotel in the city centre. Top location. Spacious rooms with great beds. Nice staff. Mini Bar. The free walking tour in. English starts in the front of the hotel. The sightseeing busses ar with 50 metres. Ideal for a two or three days stay in the old city of Toledo

酒店位置不在古城裡。但是我覺得個人建議就住在城外更方便。古城很大。你無論住那個酒店在城裡都是要走很久。我把車開到城門邊上然後走進去更方便。還便宜。酒店比較老但是還是很乾淨。

Cuando llegamos, la habitación estaba preparada. En la recepción fueron muy amables ofreciendonos desayuno para el día siguiente, y, qué decir de la habitación, estaba genial, tenía mucho espacio y el colchón muy cómodo. No cogimos el parking del hotel pero justo delante del hotel hay muchos sitios para aparcar y no tuvimos dificultad para encontrarlo. Todo un acierto, sin duda volveremos!

All Paradors are very good. We have used many and never been disappointed. Toledo is outside the city, but with spectacular views of the rooftops. Toledo itself is disappointing for a lack of decent restaurants - we should have stayed to have dinner in the Parador! Good quality rooms, but unless you are in a suite, there are no tea/coffee making facilities and you cannot get a hot drink in the morning until the breakfast room opens. This needs to be rectified. Otherwise, the closure of the pool was a disappointment, but the hotel took the trouble of warn us of that before we came.

This Hotel claims to be 4 star but misses this rating significantly. On the PLUS side - Lovely traditional building in great shaded garden with two swimming pools. Good location to access the walled city via an escalator. Reception staff helpful & multi-lingual. The NEGATIVES - Hotel appears to be seriously under-staffed and poorly trained customer facing staff. Given the multinational guests staying there the customer facing waiting staff can only understand/communicate in Spanish. Breakfast was chaotic - have to seek out a staff member to take your order & on one occasion not arriving until challenged then delivered cold. Not able to get a drink of coffee/beer at 12.00 noon - told bar didn't open until 1.00pm. No bar service at pool, having to go down 3 flights of stairs to get a drink - but not until 1.00pm earliest! despite 28 degrees of heat. Ask to see their drinks list & you get a blank stare back or the word ”drinks?” Full menu in restaurant only available Thurs to Saturdays! Rest of week is every limited menu (same menu at dinner & lunch) will no other options for food outside of lunchtime at 1.00pm or dinner at 8.30pm. In 4 days we saw no evidence on any effective management of staff or processes to ensure staff control, direction or to deliver effective or good customer service. The customer service falls well short of accepted 4 star standards with limited availability of food/times and drinks when required during Toledo hot days. Apart from the property itself & gardens the overall experience would barely achieve a 2 or 3 star rating internationally. Our 3 star hotel in Segovia was more satisfying.

I wouldn't consider this a 5 star hotel, the views and surroundings are great, but that's about it. The hotel needs a proper renovation, the furniture is outdated and with clear marks of usage, musty and dust covering a lot of areas. The entire place gives a 70s vibe, and not in the good way. The worse bit for me is how poorly sound proofed the rooms are. The corridors' floors are tiled but there's a wide gap between tiles, so when people walk around carrying luggage, it sounds like a freight train just passing outside the room. Not great when that happens early in the morning. The breakfast and restaurant are ok, and most of the staff are nice.

Stayed 3 nights on a Leger Holidays tour. Room was ok. Had a safe (but it wasn't secured to the wall which makes it a bit pointless really) Mini bar/Fridge and hairdryer. Free air con that packed up on our last morning. Good spread at breakfast and although the restaurant gets crowded there is also an overflow room. The bad points: 1/. The cafe style bar area isn't really big enough for the size of the hotel, although there is a large lounge area adjacent to the Reception desk and entrance I always feel you lose a bit of atmosphere in these such areas. 2/. We couldn't get cold water out of the basin mixer tap or the shower. It was hot water or nothing. 3/. There was an Iron available on request but there appeared to be only one. So if a guest held onto it you had to go without.