The hotel is the most expensive vs quality and service that I've even seen and absolutely inflexible with reservations. I'd a problem with my flight because BA delays, I told them 2 days before arriving and they didn't accepted any reason to cancel those 2 nights, even being my stay in total 16 days. However, I noticed at arrival that they used the room at least the night before ... So they got the money twice. Very irresponsible cheating customers this way. I also asked to cancel the last 2 nights, and again they didn't accepted that, very ugly. The room seems clean, but curtains are really dirty, and in a couple of nights, I found cockroach in the bathroom. The bathroom has open windows (no curtains) to the corridor, so light goes into the room all the time in the night. And the worst is the noise, you can hear anything from the corridors, swimming pool, etc. They offer a restaurant, but is closed for restoration since long time ago, I was told. So you can get some basic dishes at the lobby bar, but be aware of the delays. One of the nights it too me over 110 minutes to get my burger, yes just a burger. A couple in the next table seated around 1 hour after me, and they ordered also a burger, which arrived faster than mine. Mi complains during the waiting time resulted in nothing, just excuses. I told them I will not pay for that, and I didn't. The breakfast has very few choices, no fruits other than papaya, some days banana. Yogurt is like a shot, so small! No pastries, just banana bread, and some days small muffins (which are the best, I must say). However there is also a very good thing: my congratulations to the eggs station team, the best omelettes that I've tried since long time ago! If you like cold water for the shower, you will never find it. The cold tap is over 25C all the day thru. I've noticed as well that they don't have sufficient towels, as everyday they need to collect my own towels to do laundry and return to me. Often they forgot to bring me back the small one ... Last but not least, one of the last days, they had a party with a big orchestra most of the day going thru. The music was so loud that I can heard it in the corner of the following block of the hotel. Of course as you can guess, in the room was impossible to stay. I accepted that during the afternoon, but in the evening/night (past 22) wanted to call reception to complain because I couldn't sleep. The phone was broken, they can't heard me, I can heard thru the phone the loud noise of the party from the reception. They sent a security guy to my room to check what was going on, and then we discovered that the phone cable was broken. He promised that the will stop the music (they could actually close the doors of the meeting room holding the party) but they never did. I was about to call the police, but I was too angry and preferred to stay working overnight than have a trouble before departing. It is unacceptable that they allow a party that disturbs the res
40 Ulasan