Hotel berhampiran Merrill Bridge Road Park, Toronto

Lovely rooms, and friendly staff. It’s more of a serviced apartment vibe as they don’t clean rooms unless you request from the night before and they also don’t help you with your luggage to your room. Besides that, the stay was perfect.

This hotel boasts a fantastic location, conveniently close to public transportation. The rooms are impeccably clean, ensuring a comfortable stay. However, do note that it can get quite busy due to its popularity.

We were happy of the place and the location. We were supposed to give 5 star. But an incident happened when we left. I requested for a cab to bring us to Billy Bishop airport and a lady assisted us well. We were informed that the cab is already outside, we placed all our stuffs in the cab and we sat inside ready to leave. But another guy also requested for a cab right after us. A very accommodating and friendly staff (Indian) helped us bring our luggages outside. (He was really kind, assisted us regardless of our nationality.) But when we were about to leave the guy (White, could be America ) who also asked for a cab webt outside assuming that our cab was his. The front desk (Chinese) asked the other staff (Indian) to ask us out of the cab, the Indian guy explained that we asked for a cab first but the Chinese guy didn't bother to listen. All he wants was for us to get out of the cab, didn't even apologize.

I’d like to make it clear that the manager (Emeline) did everything in her power to make up for all the issues I experienced once she was made aware of them. Unfortunately for me, that wasn’t until my last day. This was my first solo trip. The hotel itself is beautiful, and it’s in a great location. It doesn’t have step free access - there is one step up from street level. I waited 10 mins to check in with the host Supriya and eventually found my way to my room (I was not given directions or any information outside of my room number) which turned out to have two single beds instead of the 1 queen bed I booked. When I went back down to politely resolve this, I was met with attitude and told that what I was given was what I booked. After showing proof of my booking, she admitted that I’d been moved because there was some kind of hockey event and they had a last minute group booking that they accommodated instead of me. After some back and forth, Supriya eventually agreed that I could have the cost of my breakfast covered in the morning to compensate for this inconvenience, as they didn’t have any rooms available that night to move me to. The next morning I came down for breakfast as we’d agreed, and after being greeted sat down by another staff member, Supriya decided that this was a good time to publicly humiliate me (breakfast is in a very public dining area and there were a fair amount of people also sat down eating or waiting to order) by telling me that actually, my breakfast wouldn’t be covered because the cost of the room I booked was equal to what I had been given. Please note, I had to walk past the front desk in order to get to the dining area, so she could have relayed this to me privately instead of letting me get sat down. Needless to say I was completely caught off guard by this after a long flight and a restless night of trying to sleep in a single bed for the first time in almost 20 years. I tried to get her to understand my frustration and she just kept saying she could show me screenshots of the cost if I wanted. I asked to speak to the manager repeatedly for the next few days and was told by Supriya that I couldn’t. On the morning of my last day, Supriya must have finally had a day off, because I got a call from Aisha at the front desk who had noticed the room issue on the system. She was so lovely, she apologised and called the manager for me instantly when I mentioned how I had been treated previously. The manager I spoke to (Emeline) is kind, compassionate and a true asset to this hotel. I only wish I could have met and spoken to her earlier in my stay. She apologised profusely and made sure the room issue was corrected as well as covering my dinner that night and giving me a later check out. She even went as far as to give me a ton of recommendations of what to see in the city once she’d understood what my interests were. So honestly my low rating actually has nothing to do with the hotel itself, or 98% of the staff.

Got to the hotel a little after 9 am as my flight got in earlier than expected. It was raining and cold. Was wondering if they'd have a room that early to give me and yes they did😁😃😄I was checked in immediately and given a room on the 29th floor. Lovely room with a view of CN TOWER. Nothing was lacking. Room was fully equipped with all the amenities needed for a comfortable stay. All the staff I encountered during my 4 night's stay was very pleasant and helpful. I am looking forward to my next trip to Toronto in August and I will be rebook this hotel for sure. I would definitely recommend staying here. Thanks to everyone there who made my stay there a memorable one.

慕名前往Toronto地標打卡，近百年歷史的古董古堡式酒店，是當年全球最大的she華酒店，每年有20多部影視作品取景地。伊麗莎白女王夫婦、奧巴馬伕婦、克林頓、默克爾等眾多頂流名人曾經陸續入住的御用酒店。酒店細節處處彰顯she華本質和聲望，走廊牆上安靜精緻的藝術品，低調的色彩設計，主樓10部電梯以及等待電梯時的沙發，各種雅緻的鮮花擺放，房間的傢俱，大大壁爐的酒吧，特別是非常優雅温柔的服務，效率真的很高，果然名不虛傳的低奢品質，令人流連忘返。美食也值得信賴。Fairmont Royal York～一定會再次入住。推薦帶淋浴房的豪華大床房，

The Tv is big and with high resolution. Bed is tidied up neatly and the room is cleaned. Feel comfortable when I walk in the room. There are lotion and facial wash in the bathroom. All the furniture seems simple but great.

I had a great time staying there. Service, accommodation and food was good. Free airport shuttle service back and forth. Nearby restaurant and coffee shop available within walking distance. Overall excellent.

My sister stayed here for a night during Caribana weekend. She said it was really nice, everything was new and clean.

Stayed for one night before my flight. Good location, close to the airport and lots of restaurants within a reasonable walking distance. Rooms are well equipped, although the air conditioning was a disappointment. There is a control on the wall, which is misleading because the air conditioner is a separate unit. However, the air conditioner shuts off when the area near it reaches the temperature setting, while the room will be warmer. Setting the air conditioner at the coldest setting created a reasonable temperature but I would be concerned on a very hot day. I found the service to be generally polite, although not always helpful in accommodating requests. I asked for a quiet room with a bathtub. While I got the bathtub, the room faced the road, which was noisy at times. I had called the hotel a few days in advance so it should not have been an issue to accommodate both requests. I arranged the shuttle to the airport the day before required, but when inquiring about it, to make sure I didn't miss it, one of the front desk attendants (white woman with a Slavic name if I remember correctly) was quite rude. Apparently she doesn't understand the worry about getting to the airport on time since the shuttle only runs every 40 minutes so it would be an issue to miss it. The common facilities are good. The lobby lounge and breakfast area are nice and there is a beautiful courtyard in the centre of the hotel. The pool area was nice and there is a sauna, although note that it is on a timer so you need to get there early to let it warm up. The pool and sauna close at 10pm, which I thought was early as an 11pm closing would be helpful. The menu of the restaurant looked good, prices reasonable and a decent selection of beer for discerning drinkers. Breakfast was good but for the price, they should provide some vegetables for a salad. Overall, a reasonable stay and I would give the hotel another opportunity. I would pass on the breakfast though next time, provided there is time in the morning, as there is a Denny's nearby