Hotel berhampiran Cesiak Office Tulum town, Tulum

Enamorada de este hotel, las habitaciones eran preciosas! Ubicación perfecta en plena calle principal de Tulum con todo al lado. La parada de los colectivos a Playa del Carmen justo al lado también. La playa a 20 min en bici como toda la zona. Muy recomendable para visitar todos los puntos de interés. El chico que nos atendió en recepción fue encantador! Nos ayudó a organizar el último día con un montón de ideas y gracias a él aprovechamos al máximo nuestro último día. El desayuno casero y delicioso. Un 10 en todo. Repetiría sin dudar.

The hotel was very stylish and rooms very spacious and well equipped. We had a great stay. The staff were lovely, warm and welcoming. They really went out of their way to help you with booking trips and taxis. Breakfast was good.

Great place with a great location. Right on the road to the beach and yet very close to the city centre. Staff are very very helpful polite and professional. Rooms are big and clean! We stayed 2 nights and decided to extend for another night. The restaurant on premises has excellent food. We've ordered ceviche everywhere we went on our 3 week trip in Mexico and this was top 3! Good value for money too. Our server Carlos at the restaurant was amazing. Very good energy and super attentive. We highly rate this place 👌🏻

Location: We stayed at una vida for my mums birthday in February. I was a bit apprehensive initially as I knew the hotel wasn’t close to the hotel zone and main touristy areas and was having second thoughts about the location. Once arriving however, I realised I 100% made the right decision. While not close to the hotel zone, the location is perfect if you’re looking for a peaceful, relaxing and quiet holiday ( and not looking to go to the beach every single day!). You can easily walk into town ( 15mins) to get to the shops and restaurants and the beach is a 20 min drive. It is a bit expensive for a taxi (600 pesos/ 30gbp one way) but we were prepared to pay this since we didn’t go to the beach every day and much preferred the location of our hotel. The hotel kindly arranged taxis for us whenever I asked. Food: The food was delicious at the hotel. I did find some dishes slightly salty but this wasn’t a major issue. While breakfast was included with our stay, this only comprised of 3/4 dishes from the entire breakfast menu. This was fine at first but since we were staying for 7 days, it did get a bit boring and repetitive so we began paying for dishes from the rest of the menu. We went to the sister hotel ( less than a min walk) for drinks which were really tasty. Staff: All the staff were super friendly but a massive shout out to Fer who went above and beyond to make us feel welcomed. He was so friendly and always had a smile on his face. He gave us some great recommendations on places to go and some great tips/advice too. He also arranged an excursion for us and always messaged me on WhatsApp to keep me informed throughout our stay. Fer definitely made our stay here even better! Room: We stayed in a one-bedroom room ( 3 adults). The room had plenty of space for us all - it included a room with a big double bed and balcony and then a kitchen/ living area with a smaller sofa bed. There was another balcony here and a stove, fridge and table. I loved how spacious the rooms were! Pool: There were two pools we could access, one at una Vida and one at bardo the sister hotel. While the pool at bardo was bigger I found the one at una Vida was always much warmer. Towels are provided and there’s plenty of day beds to sit around and relax.

Fue una experiencia única! Thank you so much for a great ceremony followed by a couples massage that was amazing and so relaxing. Martha and Monse took great care of us, they answered all our questions and even took pictures of these amazing memories. Looking forward to coming back to the spa and this wonderful hotel.

We had a great time! Plenty of activities to do in plenty of things to see oh just a wonderful location. My only complaint is I was in Kassav four and the ice machine was never repaired the week I was there. I have to make that statement because it’s such an inconvenience to go to the other castles or qualifies so it’s all a complaint,