Xcacel Dreams

I DO NOT RECOMMEND STAYING AT THIS VILLA! Gemma Ximenez is the owner of this villa and primary point of contact. My initial experience with Gemma I noticed that she was selective on when she decided to respond to my messages. However, when it came to asking for money she was very responsive and made a point to contact multiple people within our group of 12 demanding for her money (despite her knowing I was the organizer of our event). Facility: the venue is beautiful, however because you are literally in the jungle the internet connection is inconsistent and there were several bugs, roaches, and tons of mosquitoes despite the several cans of OFF repellent spray we used or burning insense used. I returned home with at least 25 mosquito bites. Also they do not allow you to bring your own alcohol to the villa, otherwise you will be charged a fee for not buying alcohol from them even though they are not an all-inclusive villa. Transportation: Gemma offered to provide a one-time transportation service for $320 USD to take our group to dinner and back to the villa. As any smart comsumer would do I shopped around with different vendors to get a better deal and even asked local drivers if they could offer us a better rate outside of Gemma's offer. A translator within our group was able to make a deal with one of our drivers to take us to dinner and back for half of what Gemma wanted to charge us. When we arrived back from dinner, the villa manager told us that making a deal outside of Gemma's offer is not allowed and we are forced to take Gemma's offer despite the fact that the driver called his agency and agreed on charging us a much lower rate. The villa manager Hector began to get visibly angry because we resisted their attempts to coerce us into over-paying for transportation. His visible anger began to make several people in our group feel uncomfortable and threatened. I offered to speak with Gemma myself to help her understand that we made arrangements outside of her offer. When I called Gemma, she was yelling at me saying "you don't get to make any deals", she repeatedly talked over me, ending her sentence with "you have to pay" and before I could finish saying anything to her she hung up in my face! I have organized several events and NEVER seen such unprofessional behavior in my life! After Gemma hung up in my face she immediately called the villa manager standing in front of us. She reiterated to him that we must pay otherwise him and the staff at the villa would suffer consequences. The villa manager now grew more impatient and hostile with us. I honestly felt like if we did not pay what they were demanding our safety would be in jeopardy if it wasn't already at this point. From the start of planning this trip I felt that Gemma over-charged us for most things. She arranged for us to go on an all-inclusive catamaran and when I arrived at the dock other people outside of our group told me they only paid $85-$150 and Gemma wanted to cha

First off: thank you to Hector, Jesus, Belly, Roberto & staff!!! these guys were incredible. best hospitality my group has ever experienced. they were attentive, kind, friendly, and communicative. They became our friends by the end of the trip and always had our best interest! I stayed here for 6 days with 16 people and we couldn't speak higher of this place. If you are traveling in Tulum and dont want to pay the crazy beach prices STAY HERE!!!!!