Pengguna Tetamu
31 Januari 2023
Both Dulce, Reception Manager & Daniela, Hotel Manager, made my stay at Courtyard Tuxpan by Marriott a pleasant & memorable one because they personally interacted with me to make sure everything was fine. Because of my Marriott status, I was upgraded to the corner Tuxpan Suite in the 5th & Last Floor, so the view as well as the suite, were very impressive. Thanks Dulce, for upgrading me to the Tuxpan Suite and being so professional, friendly and by always smiling during my stay made me feel welcome at your hotel. Also, thanks to Hotel Manager Daniela for interacting with me and personally caring about my stay including taking me a picture in the restaurant without my knowledge of who she was. Daniela is a very humble person, professional, friendly and customer oriented manager. I suggested Daniela a couple of things to improve my stay to 200%, and she took care of them immediately. I appreciated her speedy actions. Tuxpan Suite is very spacious, comfortable, with a big living room, jacuzzi & coffee table in the master king bedroom, and L shape exterior corner balcony. Wish mini bar were fully stocked but it was empty. Food quality at their restaurant is very good and prices are mid-ranged. Wish waitress would ask if you would like to have an interior or exterior table despite a warm weather to enjoy an exterior table. However, no option was offered but just interior table. Please note that restaurant does not offer a breakfast buffet yet but only a la carte. Hotel has been renovated recently and still working to complete renovation in another next building wing. Didn’t go/use their fitness center. Overall, Courtyard Tuxpan Hotel is an excellent hotel option in Tuxpan, Veracruz, close to downtown, about 15-20 minutes walking with professional and friendly staff.
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