Hotel berhampiran Khan Bank Gallery, Ulaanbaatar

The place was clean and good accomodation. Loved the hotel and its decor along with the area to relax and enjoy breakfast. Really liked the breakfast and staff was very friendly and helpful. I would love to recommend this place.

Отель работает в нижнем ценовом сегменте. Номера с добротный мебелью, однако видно не хватает инвестиций и хорошего управления отелем. Уважаемые владельцы отеля, рекомендуем обратить в первую очередь внимание на: задохнувшиеся полотенца в номерах, работу слива в унитазах, неисправные краны ванн и раковин. А также подумать над концепцией, привлечь хорошего управляющего, заняться автоматизацией. К сожалению в спешке забыли отдать ключи, отправим по почте.

I stayed 11th floor with amazing view 6th floor restaurant provides order made breakfast with great coffee All facility was good, new and clean Big screen TV and stylish rocking chair was so comfy Location was great with airport shuttle, Emart City center was all walkable distance All staff were friendly and great Eng. Speakers It was absolutely amazing stay experience Thanks so much

DON’T BE TRICKED LIKE I WAS The listing says it is a 6 minute drive from Chinggis Khan airport, but it in fact is a 30 minute drive. It is very close to the OLD airport which is not in use anymore. They offer free airport pickup, but we stayed the night before our flight so we did not need pickup, we needed drop off. Even though we didn’t use the free pickup service, we still had to pay $25 USD for airport dropoff. I had emailed the property twice during the week leading up to our stay to ask about drop off service and never got a reply. Also, there is a lack of communication between the staff- When we arrived at the property we had to call 3 times before they finally came to meet us to get our bags, then there was confusion about what room we were supposed to get and we were taken to 3 different rooms before it was the right one. The second one we had already settled in and had a shower before they came and told us it was the wrong room. We didn’t have a car so we walked around the area to find food and there were little to no restaurants, and only a couple of very small markets, so we ended up having to order food from the property restaurant. Every room is different as we discovered from being taken to 3 different rooms. They are verrrry spacious but some are definitely in better condition than others. Fortunately our final room was the best, however there was a kitchen stocked with pots, pans, rice cooker, cook top, plates, but no silverware, no microwave, and no refrigerator. Why would you have a kitchen area and not have a refrigerator and silverware? There also was a washer in unit but no dryer. We didn’t have time to wait for our clothes to air dry during our one night stay so that was also useless. Overall, it was a cheap stay but you get what you pay for.

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.

Приехали мы в подружкой в отель 29.10.22 в 7 утра , были уставшие после поезда и хоть заселение стоит в 11 часов утра , нас заселила сразу прекрасная девушка на ресепшн. Очень понравился номер на 7 этаже, на столе бутылочки бесплатной воды, чай -Кофе , в ванной комнате принадлежности для душа , все бесплатно и кстати пополняется каждый день. Убирали в номере тоже каждый день. В номере все стандартно , две большие кровати , чайный столик , чайник , холодильник , телевизор (Кстати много русскоязычных каналов) есть сейф, что очень удобно. На завтрак шведский стол , вполне разнообразные завтраки, очень доброжелательные девушки готовят омлеты;) Очень хорошая в отеле звукоизоляция, ночью очень тихо. Что хочется особо отметить , на ресепшене познакомились с девушкой по имени Мига, она очень хорошо говорит по русски, она же быстро заселила нас в первый день. Мига и потом очень нам помогала по всем вопросам. С экскурсиями , с такси , с покупками Лекарства , продуктов и даже где что купить. Дала свой личный номер телефона и мы конечно постоянно пользовались ее добротой. Она золотой человек , потому как никогда не отказала , а подсказывала где что дешевле и как будет удобнее. Мига , я только из за знакомства с вами очень хочу приехать ещё в Монголию , именно в ваш отель. Отель рекомендую , соотношение цена - качество , ну и прекрасные сотрудники! Спасибо за гостеприимство;)

We had a very comfortable and pleasant stay at the Holiday Inn UB during our visit to Mongolia in early June. Many thanks to the Front Desk Manager at the hotel who gave us a warm welcome and ensured we had a smooth check-in when we arrived. They gave us an excellent room on the 9th floor with great views of the city. The room was very clean and looked newly furnished. The wifi and water pressure worked very well, and the beds were very comfortable, especially after our long flight to UB. The hotel is centrally located near to the Gandeng Monastery area, and it's an easy 15 minute walk to nearby attractions like the State Dept Store and Shangri-la Mall. It was convenient to get food and necessities nearby from the 24hr convenience stores and many dining options nearby. There is also a very nice restaurant on the 2nd floor of the hotel, which serves very nice Mongolian and international dishes at an affordable price. The breakfast buffet is also held at the 2nd floor restaurant; with good choice of food and beverage. We (somewhat regrettably) checked out after 2 nights stay, to travel to the countryside, and left our luggage at the Front Desk/Concierge for safekeeping, which they did admirably. Thank you again Holiday Day Inn UB for the lovely stay and would love to return there on our next visit to UB.

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.