Hotel berhampiran River Center di Ulaanbaatar

I stayed 11th floor with amazing view 6th floor restaurant provides order made breakfast with great coffee All facility was good, new and clean Big screen TV and stylish rocking chair was so comfy Location was great with airport shuttle, Emart City center was all walkable distance All staff were friendly and great Eng. Speakers It was absolutely amazing stay experience Thanks so much

Отель абсолютно не оправдывает свои 4 звёзды. Три и то с натяжкой. Ковровое покрытие в номере в ужасном состоянии, все в пятнах. Тюль на окнах, которая, когда, то была белая - серого цвета. Номер маленький даже на одного человека, хотя заявлен как двухместный за 85$ Не особо приветливый персонал, безучастно относящийся к просьбам и отвечающий дежурными фразами. ОЧЕНЬ НЕ РЕКОМЕНДУЮ. Рядом в центре Улан-Батор, можно найти гораздо лучше и дешевле

The place was clean and good accomodation. Loved the hotel and its decor along with the area to relax and enjoy breakfast. Really liked the breakfast and staff was very friendly and helpful. I would love to recommend this place.

Wonderful hotel in excellent location within walking distance from the main square. Spacious fully equipped rooms, wonderful service, great bar on the first floor. On the downside I would mention the lack of bidet shower in the bathroom. The pool looks great, but rather shallow and water there a few degrees too cold.

My stay at the Holiday Inn Ulaanbaatar was a mixed experience, hence my three-star rating. There were aspects of my stay that were commendable, while others left a lot to be desired. Let’s start with the positives: the rooms were excellent - comfortable, clean, and well-appointed. Additionally, the hotel staff were generally amiable and courteous. These factors helped to create a pleasant atmosphere during our stay. However, there were some aspects of our stay that fell short of expectations. The check-in process was particularly problematic. Despite having booked a rate that included breakfast, we were initially told that this was not the case. We had to go to the extent of providing screenshot proof of our booking details to rectify the issue - a situation that was far from ideal and somewhat tarnished the initial impression of our stay. Furthermore, the laundry service was exorbitantly priced, and the hotel’s unwillingness to find a solution to this issue was disappointing. The pricing policy was based per item and not per kilogram, which resulted in a prohibitively high cost. This was particularly inconvenient for a long-term stay. In conclusion, while the Holiday Inn Ulaanbaatar offers comfortable accommodations and generally friendly service, the issues encountered during check-in and with the laundry service were significant drawbacks. These areas of improvement could significantly enhance the guest experience. As such, my overall rating is three stars.

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.

The stay was average. Front desk staff speaks good English. I visited in late January. The room was way too warm for my liking so my sleep wasn't too good. The air conditioning doesn't work in winter and lowering down the temperature takes forever. The only way to cool down is to open the window, but with the air quality being very bad - not advisable. I ordered room service from the Irish place upstairs, but the guy there does not speak good English so instead of pumpkin soup I got some meat cream soup. The thing I did not like and which kinda spoiled my morning plans as I had an arranged meeting, was the fact that the breakfast which was supposed to start at 7am, was 30 minutes late. If you tell people it's from 7am, then please stick to it. No other complaints. Oh, maybe just the omnipresent smell of coal in the entire city, thus also in rooms, but I guess it's just me, a visitor not being used to it.

Very clean and kneat hotel. Polite staff. Very good breakfast. İt is located on the highway to the UlaanBaatar airport. I liked this hotel and would always stay there. The price is adequite and quite appropriate.

DON’T BE TRICKED LIKE I WAS The listing says it is a 6 minute drive from Chinggis Khan airport, but it in fact is a 30 minute drive. It is very close to the OLD airport which is not in use anymore. They offer free airport pickup, but we stayed the night before our flight so we did not need pickup, we needed drop off. Even though we didn’t use the free pickup service, we still had to pay $25 USD for airport dropoff. I had emailed the property twice during the week leading up to our stay to ask about drop off service and never got a reply. Also, there is a lack of communication between the staff- When we arrived at the property we had to call 3 times before they finally came to meet us to get our bags, then there was confusion about what room we were supposed to get and we were taken to 3 different rooms before it was the right one. The second one we had already settled in and had a shower before they came and told us it was the wrong room. We didn’t have a car so we walked around the area to find food and there were little to no restaurants, and only a couple of very small markets, so we ended up having to order food from the property restaurant. Every room is different as we discovered from being taken to 3 different rooms. They are verrrry spacious but some are definitely in better condition than others. Fortunately our final room was the best, however there was a kitchen stocked with pots, pans, rice cooker, cook top, plates, but no silverware, no microwave, and no refrigerator. Why would you have a kitchen area and not have a refrigerator and silverware? There also was a washer in unit but no dryer. We didn’t have time to wait for our clothes to air dry during our one night stay so that was also useless. Overall, it was a cheap stay but you get what you pay for.

I stayed at Edelweiss for a total of 7 nights as a solo traveler. It is considered centrally location but it is actually a little west of central, still a great location. Because of the traffic congestion, walking is the best way to get around (I averaged 2-9 miles a day). The rooms were clean, 2 bottles of water provided daily. The reception and housekeeping staff very nice, always available. The restaurant cafe is run by a different company/owner. It feels like a lounge and is nice place to hang out with glass of wine after long day touring. It is also popular with locals. It was closed on Sunday. The pasta dish & pizza were excellent. The complimentary breakfast buffet included tea & coffee (with warm milk for your coffee), juice drink, a very yummy cold oatmeal concoction with apples, yogurt, fresh fruit, eggs with meat to order. The breakfast coffee was subpar, but the restaurant served a great cappuccino (approx US $2.332). I didn't see an elevator; all rooms are on the 2nd & 3rd level. The hotel is tastefully decorated and the art on the wall is for sell. Just 1-2 blocks west are two restaurants that I highly recommend: Italian restaurant Albero's (on the east side of the Mika Hotel) and Lonsdale Art Lounge. There is no airport transfer service. I took a shuttle from airport for US$10.00. For my return to airport, it cost me $20.00. Allow minimum 1 hour. The street names in UB are confusing with poor signage. I consider the hotel to be on Embassy Rd., not Chin Van whatever Street.