Hotel 5 Bintang Terbaik di Urumqi

Overall the check-in process was smooth and efficient including the tedious task of having to show health QR codes, having pictures taken of passport with China residence visa side by side with phone showing health code, then making copies of visa page, passport page, last China entry stamp page, etc etc. In spite of the time this whole process takes the staff knew what they were supposed to do and went about the process as quickly as possible. A small welcome gift was an unexpected surprise. Special word of thanks to Ms.爱森那赫 at the reception (not sure if this is her actual name). She was the only one who spoke English and was guiding her colleagues to check us in smoothly. She also gave us a good recommendation to try local cuisine for dinner at a restaurant which was a 5 min walk from the hotel. The only confusing bit is the fact that hotel reception is located on the 3rd floor. Our Didi drivers did not know how to get us there as the drive up to the 3rd floor was through a parking lot next to the hotel. The hotel should either post clear instructions on a sign board for taxi/Didi drivers to follow or they should have someone posted at the entrance to guide vehicular traffic up through the parking lot to the lobby for check in. But all in all a pleasant experience and we would not hesitate to stay here again should we plan another trip to the city.

We had a long layover in Urumqi so decided to stay the night here. It was very nice. They provided shuttle service to and from the airport which is very nearby. It is easy to get into town as it is also not very far away. We enjoyed the gift of free dried fruit as well. The room was clean and the staff was courteous and helpful.

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

The receptionist was really kind, he gave us a late checkout, knowing that we had a late flight that evening. The room size and amenities in the room were great, and the location was pretty central as well. Too bad we didn't get to use the hotel pool. It looks really good and the staff were very friendly, happy to show us around. I won't hesitate to stay there again.

We reached very late after a long journey and while booking had asked for extra bed. The staff does not speak english at all , they refused to provide extra bed and said we will have to manage with whatever is available as tbey are short staffed and no one can put extra bed. It took us one hour and lots of discussion to get another room and finally manage to get some rest. Not worth booking. Carpets were dirty also.

這家五星酒店真的超值！房間寬敞明亮，床鋪舒適至極。服務人員細緻入微的服務態度讓人感到賓至如歸。酒店設施完善，健身房等設施十分方便，酒店地理位置優越，交通方便。前台熱情周到。酒店設有餐廳，提供的美食種類豐富，味道鮮美。此外，酒店還提供接機服務，為旅客提供了便利。除了提供貼心的服務和現代化的設施外，這家酒店還非常注重客户需求和反饋。他們提供了各種優惠活動和套餐，滿足了不同客户的需求，讓人覺得非常貼心和周到。強烈推薦！

The overall experience was a real pleasure. The hotel is modern, and clean. The room is spacious, and full of all the amenities required for a comfortable stay and the view from the window was stunning. Also, the staff were extremely professional and caring to ensure our stay was comfortable and welcoming. As a result, I am going to stay here again and I would highly recommend this hotel for all both families, business and tourists. A huge thank you to Mr Mabaoming. Thanks again!

Cleanliness and location are great, as well as the price. But where this hotel lacks is service. There was a MAJOR hiccup in how front desk handled my situation. I came back at 4am after a night out and lost my room key. The front desk really struggled to find my room number. After about 5 minutes of searching, she found my room and handed me a new key. Except IT WAS THE WRONG ROOM. I walked into a room that had 2 complete strangers asleep in the room. They were startled and I closed the door immediately. Went back downstairs and had to ask the front desk for another key, which the lady searched for another 5 minutes before finally finding my room. Needless to say, this is BAD. You CANNOT give someone’s room key to a stranger. That is an absolute sin in the hospitality industry. I hope they will retrain their staff and learn from this review.

It's Hilton and I hardly found staff who can speak English. I felt like I was cheated. I paid for 2 big twin bedroom and I got one big and one regular roomsize. As i wanted spacious room, I was willing to pay more, but the duty manager at the time that I checked in said the other room seemed small, because it's a different floor plan. So I told them that I'm an interior designer, so I know what is big and small or even the manager could come and inspect the rooms with me. . After that they allow me to change the room. There're varieties of food for breakfast.

Overall very good hotel and service The hotel is located in a very nice place and right next to Wana plaza which has a very lively environment. From my expericne, I would highly suggest Wanda Vista Urumqi. Special thanks to, Leno from the concierge He helps us settle down in the hotel and plan the trips around the city. proactively provide the informaiton and service and ensure that we have a good stay.