Hotel berhampiran Mobach Keramiek Museum, Utrecht

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

Everything was great, the only inconvenience was the fire alarm going on for the wrong reasons. Otherwise, the lofts have everything you might need - cutlery, pans, kitchen appliances. The place was clean and you can even use a washing machine but the washing liquid was not provided, you need to buy your own

*super vriendelijk personeel * lift aanwezig * mogelijkheid om online in te checken * comfortabele nette kamers *Bed ligt erg lekker * Ligging is ideaal voor gasten die in Utrecht komen om te shoppen of uit te gaan. Verbeterpunt: (Bij ontbijt) de ”sap” zijn eigenlijk waterige limonade. Daar hoop ik de volgende keer echt sap te verwachten.

First and foremost, this is NOT the review I was planning to write. Everything was very nice until the last day of my stay. One day before my check-out, I charged all my electronic devices, left cables on my bed and went to the conference. Upon return, I saw the room cleaned but noticed only at night that my Apple Watch cable disappeared. I searched everywhere & couldn’t find it. Everything else was there (documents, jewellery etc.). Being 100% sure the cable was on my bed BEFORE room cleaning, I spent 2 hours clarifying the issue with staff in the morning. The most ‘exciting’ things happened at the reception. I was offered to be contacted in case the cable is found. I explained that I’m not satisfied with that and asked for the management. A young woman representing the management started our conversation defining the problem as “you’ve LOST your cable” (NO, I HAVEN’T “LOST” my cable, I LEFT IT ON MY BED, NOT the same). She continued accusing me, indicating it’s actually all my fault: - I probably “lost the cable somewhere else, maybe it’ll be found in the hotel”, - I “should have put my stuff in the safe” (MAYBE. But even if I had done it, it would NOT have crossed my mind to put an Apple Watch cable in the SAFE! Maybe I should have put my whole suitcase in the small safe as nothing is safe in this hotel anyway?!) - When I asked for compensation of the cable cost (not so cheap - 40 Euro), she reacted “but do you suggest that someone STOLE your cable?”. I responded I don’t suggest that but I don’t think it’s fair that I left the cable in the room, don’t find it anymore and must pay for it from my own pocket… - “Who knows what happened in the room, not sure the cable was there at all” - so the hotel won’t compensate the loss. Very convenient to say to avoid any responsibility, maybe it’s not the first time when it happens? Overall, I find the way this management staff member spoke to me outrageous & unacceptable. I hope it’s not hotel’s policy to deal with such issues like that.

A very warm welcome from reception staff put us in a good mood to enjoy our stay and the welcome card we found in our room was a nice touch. The room was spacious, quiet and bright with a very comfy bed with interesting/fun/quirky decor. The location was very convenient for the centre of Utrecht. Breakfast was very good, and there are a number of cafes nearby if you want to explore alternatives. We loved staying here, and a comfy chair in the room would have been the 'icing on the cake'

Starts off with nice spacious room. Coffee machine. All good so far. Then the shocker. The bathroom was made for a 7 year old. I forgot to take photos but I was shocked at the size of this ridiculous bathroom and shower stall. You couldn’t turn in the shower or the rest of the bathroom. You pretty much go in and then back out. But the torture wasn’t over. The “climate control” or air conditioning was not working at all. Zero. Nothing. Wouldn’t cool and wouldn’t heat either. The room was really hot. Had to open a windows and that wasn’t great as it was raining and there were noise from the street below when window was opened. With no reception there was nobody to ask for help. Another tiny point was that the hotel didn’t even have a vending machine to buy water or sodas from. We couldn’t find a store close by. But that was the least of our concerns. I’m really surprised that none of the other reviews mention any of this kind of problem.

My family thoroughly enjoyed our 2-day stay at this hotel. The 3 person room was spacious and well equipped. We were very positively surprised by the beautiful canal that our room was facing. The view of the canal from the indoor pool was also idyllic and very relaxing. We loved the outdoor terrace and the family of ducks. Drawbacks: The glass door in the bathroom has no lock and provides little privacy. Better charging facilities for devices should be available in the rooms.

Mooie, grote en luxe lodges. Leuk ingericht, apart woon- en slaapgedeelte, fijne regendouche en apart toilet. Het bed sliep ook heerlijk (boxspring). Enige minpuntje was de gastvrijheid, het is ook maar een kleinschalig hotel (10 kamers). De 'receptie' bevindt zich in het restaurant, je krijgt een pasje overhandigd en that's it. Geen info over diner, uitchecktijden, gebruiksaanwijzing apparatuur enz. De chromecast op de tv kreeg ik niet aan de praat, dus heb ik maar netflix op de laptop gekeken. Zonde...

Een superiour kamer geboekt voor een nacht inclusief ontbijt. Pluspunten: - grote douche - heerlijk (groot bed) - ontzettend goede verduisterende gordijnen - grote minibar/ koelkastje - vriendelijke ontvangst - over het algemeen een nette / schone kamer Minpunten: - klein balkon zonder meubilair (je betaalt extra voor het balkon, maar je kunt er eigenlijk geen gebruik van maken...) - slecht en traag werkende tv - kitranden douche vergeeld - ontbijt standaard - geen activiteiten in het hotel (bijv tafeltennis, biljart, darten etc). Voor €124 geen goede prijs / kwaliteit verhouding en we zouden dit hotel daarom geen t****e keer boeken.

I had a short stay for work as I was attending a trade fair in Amsterdam. It is nice and new with good facilities and spacious rooms. The trains station is a short walk from the hotel and easy to get to Amsterdam City or in my case the RAI Amsterdam. It took approx. 30-35 minutes to catch the train. It is surprisingly quiet in the rooms and I did not even hear the nearby motorway. I would recommend to others.