Hotel berhampiran Springhaver Theater, Utrecht

We love this hotel! It's location is just perfect -- very near the Utrecht Central station and many other places of interest, inside the mall and very accessible. We just walked from the hotel's mall entrance to Vredenburg, DomKerk, Oudegracht and the canal area. There's a Jumbo supermarket too near the hotel's mall entrance. And for those with heavy luggage, the mall lift (to/from station level) is just beside the hotel entrance. The staff especially in the cafe are friendly, warm and helpful. The breakfast buffet spread is the same every morning but everything tasted good. The room was spacious and comfortable and ours had a nice view. Wifi was fast, outlets were adequate. It lacked some bathroom or room knobs/hooks though and the shower handle should be wider to accommodate a bath towel. Overall, this is an excellent choice in Utrecht. Definitely worth the money!

You couldn’t get more central. As always, the Hampton hotels are always spotlessly clean and have everything you need (including an ironing board!). Breakfast is always fantastic, and when the items were running low a member of staff immediately fetched more. This is always the case and all of the hotels I can very much approve of this. The location is fantastic and very secure owing to it being within a shopping centre.

Unfortunately, this was one of my lesser hotel experiences. I had booked (and paid for) a room but walked away frustrated during check-in because of the receptionist's attitude. Here's my story in brief: Upon arrival, I was asked to pay the tourist tax. I noted that I had anticipated this since I had also paid these costs on-site during my stay at the same hotel the previous week; however, the booking had stated that the price included all taxes and fees. It wasn't about the amounts (just a few euros). My comment was intended as feedback, so the hotel could better align the information on the booking sites with reality. The staff member immediately became defensive and claimed I was wrong and that the problem was with the booking sites. As if I had made a mistake. After this unpleasant reception, I went to my room. I had specifically looked for a hotel room with a larger bed for more space around me and had found a twin bed online at Leonardo. However, upon arrival, it turned out to be a single bed, pushed against the wall. When I mentioned downstairs that I had booked a twin bed, I was told that I was wrong according to her system. A kind of blaming discussion ensued, stating I could have known this because I had been there the previous week (although I had a different room with a double bed then). I could get another room, but for an extra charge. When she asked me to send a screenshot, I pressed forward in my confirmation email and handed her my phone to enter the email address. Apparently, my attitude was not right: she said she would refused to help me further this way. She was busy enough (I was the only guest at the reception at that time). I did not use a single rude word and simply spoke in a calm tone. The approach of blaming the other first, responding gruffly and unfriendly, and then making accusations was unacceptable to me. I left and booked a hotel room elsewhere, where taxes and fees were indeed included in the online paid amount. It was anything but a relaxing evening in preparation for my next workday. For comparison, my hotel experience from the previous week: the room was decent, somewhat dated, but the location is ideal next to the station. The staff were much friendlier and more polite then. My stay was otherwise satisfactory.

Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.

No problem with online reservation. Cheaper rate if paid in advance. No cash payment accepted on site. About a 7-minute walk from the train station and right beside the old town. Self-check-in/out possible (works well) or in person. Locker available free. Elevator. Room with large comfortable bed at the back of the building very clean and quiet but really not spacious. Small shelf for a carry-on suitcase & a sink. Some hooks on the wall but not quite enough. A towel rail would be nice. Decent shower but no curtain so water spreads to toilet (dries quickly but a curtain would be better). Towels, basic toiletries and blow-dryer. Large t.v. Good wi-fi. Towels changed and garbage emptied every day. No fridge or microwave in sight (too bad!). Restaurant downstairs offers breakfast & other meals ($). Albert Heijn grocery stores at train station & underneath town library accepts cash at service counter. Pleasant & helpful staff. Would stay there again!

Enjoyed our stay at the Park Plaza. The staff were very friendly, there was a good selection of food for breakfast and our room was very nice (we were on the sixth floor). The hotel is close to the station and it is a short walk into the centre of Utrecht. Our room looked out over the railway lines; we didn't have a problem with that but if you are after a hotel with scenic views this probably isn't the hotel for you.

We stayed at the hotel for three nights. The room was spacious and clean and the staff was friendly. The hotel is located about five mins walk from the Utrecht station and the shopping mall. There is a mini fridge, kettle and a coffee machine in the room which is really handy.

The coffee machines stop working after couple of persons using it. There is no computer available to use in case you need to check a train ticket when you have a broken phone by accident. The ladies at the front were not helpful when I requested a computer, they got easily stressed and I need it to fix my issue by myself.

Hotel DeBlend is located across from the headquarters of Douwe egberts in a semi-industrial area of town, but was very quiet and very convenient. The air conditioning is a terrible inconvenience just like it appears to be in every other European hotel except for the hunfelt. You are not actually in control of the temperature of your room it just makes it a little more cool for a little more warm. You don't have any real control. We found it got a bit warm at night. It is a primarily self-service hotel, but the instances where we required human assistance, the staff were very kind and accommodating. The kitchen is very convenient feature for anyone staying more than a few days. We highly recommend 2L DeBlend.

Very friendly staff. Nice modern hotel outside the center. Parking ( payable ) at the hotel. The room is nice. There is a breakfast buffet which is basic but ok. They started to offer dinner as well. Not too much choice but good thing that you can eat there now