Pengguna Tetamu
10 November 2024
Since I got here, not impressed with service... several calls to get anything and many times noone at front desk or house keeping picking up. No hand towels is ridiculous!! I asked several times today and finally at night hand towels got sent after several front desk staff told me to use tissue, how can anyone wipe a wet face with tissue.. It would stick all over the face!!! No toiletries except hand soap, shower gel and shampoo ... No lotion, vanity etc?! For a hotel like fern in today's times, this is below standard. Kettle was filthy, full of brown residue stuck on it.... Extremely disappointed to learn that this hotel serves non veg and veg from same stove... Had i known i would never stay here, and to think that i paid for breakfast... V v disappointed, in Gujrat it's not uncommon to expect veg and non veg to be prepared in separate kitchens and served in separate spaces.... I choose a fern hotel as I had a good experience many years ago but clearly the standards are v low now and service is also terrible... I have to call to get a code for wifi each time I re-enter the hotel... I'm here 6 days and going in and out 3 times minimum daily, front desk expects me to get 18+ codes per device.... It's ridiculous!!! no sound proofing, all horn honking etc can be heard in the rooms. only good thing is bedsheets are v clean.
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