Hotel berhampiran Vancouver Harbour, Vancouver

The room was big compared to other hotels we had stayed. Location is conveniently located in Vancouver. There are so many restaurants in the area.

The service at the front desk was excellent, they provided us with all the information we needed for our stay. The view from the room was excellent as we were placed on a high floor and had an amazing view of downtown Vancouver. The furniture in the room was a little outdated, and the water pressure in the shower was a little weak. The location of the hotel was great as it was in a very central area of the city. Overall, our stay was a good one.

The location was good, not core Downtown. Staff was pleasant. Easy check in and check out. Room was clean, with enough towels and toiletries. Fridge was empty, no complimentary water - I later realised this is a Vancouver thing. There is a restaurant by the lobby, where you'll get a 10% discount only if you show your key and you are eating in. The ambience was good, lovely staff especially YuHi. The food was amazing, never had mashed potatoes that much before 😂.

Hotel staff are friendly and efficient. The room was clean, comfortable and quiet. Buffet breakfast was very enjoyable. Location is very central with excellent access to transit.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

We only stayed for one night so we could enjoy the ****** while visiting the Vancouver Area. Check-in was friendly and easy; room was clean. Did not use any amenities so can't speak to much more than this. Would stay again if visiting the ******.

特別棒的民宿！老闆人超級好 我們在入住前的兩天找不到地方寄存行李 老闆就立刻同意幫我們寄存了 真的幫了我們大忙～房間很新 特別整潔温馨 客廳設施齊全 有巧克力和飲品 還有我們遊客可以用上的地圖和可愛的留言簿～～位置也特別方便 正門口就有一個公交車站 步行距離有各種超市 離機場和奧特萊斯開車也才十分鐘不到👍總體來説特別推薦～下次再來！

It is a nice hotel. It takes only 10 mins to Vancouver International Airport by car. The room I stayed was cleand well. However, the air conditioning system was too noisy for me to sleep well. This was only bad point...

Our stay was only for one night before taking an international flight. The hotel was an amazing place to get a good rest before travel. The staff was extremely friendly and professional. The room was clean, modern and comfortable with an incredible bathroom. There are many restaurants nearby and the local night market and outlet mall are within walking distance. The airport is just a quick 5 minute drive from the front doors. We highly recommend this hotel if you need a place to stay before travel.

We had reminded the front desk that we need to refresh the room we came back from downtown found that our room was not made so had to go out again and insisted our room had to be cleaned irregardless as we woke up later than usual time to put the cleaning label outside the door. Finally , the cleaning is done. This is basic need, glad it was finally done when we came back from dinner. Room is nice and spacious. Facilities is good and the microwave oven in the room was brilliant. Coffee maker was just too small. Coffeemaker for two cups would have been better.