Terokai Ulasan Tetamu Hotel di Venice

San Clemente Palace Kempinski Venice
4.3/545 Ulasan
Probably the biggest disappointment I’ve had in a while. The hotel is beautiful, however, the service and food are absolutely terrible. We arrived after a 20 hour travel day being told our room was not available. We waited for two hours. The room we received was barely turned over. The robes in our rooms had stains upon checking into the hotel. There was hair in the shower. I went to the front desk to politely ask these items be addressed and nothing happened. Three days in and we still have some random person’s hair in the shower. Whoever it was has lovely strands of long hair. I do not. why not just get rid of the hair? I do not work here. We ordered room service which arrived incredibly late and was freezing cold. The server had a heavy tray and no table. Feeling bad for the gentleman, we told him to put it on our luggage. I would never expect this from a place that Amex listed as white glove. Paying $1k per night for this type of experience is unacceptable. The previous guest was correct regarding the water taxi schedule. The hotel is on an island by itself so getting food or snacks is not convenient when the hotel’s options are very limited and the quality is unreliable. We’ve watched two different couples in the bar area receive the wrong order completely or have their food made incorrectly. This is our first experience with Kempinski and definitely our last. I would recommend staying directly on Venice to future travelers. Enjoy your trip! Enjoy your trip!

Soalan yang Kerap Ditanya

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