Hampton Inn Vidalia

Worst Hampton Inn there is. I have stayed at an average 4 per year the last decade. Had to stay here in October due to Hurricane delaying trip to Orlando. The staff are rude and talk back at the customers. They put my family of four, in a single King instead of the Accessible two queen I booked online, take it or leave, and then complained when I asked for enough blankets to use the pull out. The room wasn't even made up when I got there and never was properly cleaned. Something dried on the bathroom sink like old snot? One of the pillows had blood on it, but they refused to give me another stating they had none, even though the hotel was almost empty due to rooms reserved for Hurricane repair workers who didnt show up. Desk staff were either on thier phone or watching "Enchanto" in the lounge. Staff this rude does not happen over night and speak directly to the quality managment. Manager observed staff rudeness, but never stepped in to help. Entire Hotel was unclean and run down.

This was the worst Hampton Inn experience I have ever had. I traveled to Vidalia for a cheerleading competition and took my team to this hotel to spend the night. We had to prepay with a check, which is fine. I received an email from the hotel manager that the check had been received and everything was good. When I arrived, I had to put my personal debit card down since I did not travel with the school credit card. My debit card was charged for ALL 6 ROOMS. On top of that, we had one room with a broken air conditioner, one room that had a horrible smell due to rotten food left in the refrigerator, and one room that was left dirty (towels on the sink, hair in the drains, and hair in the beds). One of the outside doors is being propped open continuously because of an extension cord that is going outside, so that did not make me feel very safe with my team of girls. The staff was great, however. The front desk lady tried her best to help in any way she could. The night manager on duty tried his best to fix the air conditioner and cleaned the refrigerator in the smelly room. They really did everything we asked. This hotel claims they just had a renovation, but I think they probably just need to start from scratch. It was very evident that it was an older hotel. NOT up to the standards I am used to for a Hampton Inn.

This hotel is was great in every aspect, service, cleanliness and location, will definitely stay again. We had our Family Reunion in Vadalia. This hoel is right down the street from Walmart, Shoney's and a couple others stores.

Booked through the Hilton App. It would have been nice to know in advance that it was being renovated. I did everything through the App to include checking in. Just like I did with a Hampton Inn in Atlanta the week before. When I got to this hotel in Vidalia I went to the front desk to get keys to avoid having to rely on the App to get into the room. I was told that the hotel is not tied into the App for check in. Although everything else was good to go to include the room that we picked out. It’s not that big of a deal. Just a heads up. This hotel is about as good as you’re going to find in Vidalia or for 30 miles around. The price was more than fair. We literally used for a place to sleep and get breakfast. Our stay was only 12 hours. My biggest complaint was that at breakfast they don’t serve grits. Vidalia is as Southern Country town as it comes and I couldn’t get grits to go with my graveyard biscuits.

We stayed in room 308, the space was clean and smelled really fresh. When we first got to our room, the key wouldn’t work. A young lady from housekeeping was nice enough to go downstairs and get our key activated. The hotel is currently under renovation, but they hide it well. Some parts of our room looked renovated (the fixtures, furniture, and floors, but they need to fire whoever is doing the renovations because: 1. The toilet rocked when you sat on it 2. The shower door would not close, guess the floor was uneven (had to stick a hand towel between the doors)

Working in an industry that every so often has last minute cancelations due to unforseen circumstances I have never ever had a problem canceling early in the morning of my stay. This is acrossed multiple states and Hilton locations. This location in which my company brings business monthly insisted on charging me a late cancelation fee. First time in 5 years as a Hilton diamond member staying at Hilton hotels. Its obvious that the owners and GM are focused on the quick buck and not long term customer loyalty. Hope my cancelation charge and $100 was worth thousands of dollars to your business because you just lost a companys business. I would not recommend staying at this location. Your money to them and not a customer !