Park Hyatt Vienna

Nice hotel, well-furnished and warm services, would consider stay here again next time.

Все на высшем уровне! Особенно завтраки

不過整體.符合五星標準

馬馬虎虎吧

We recently spent a beautiful three day weekend at the Park Hyatt Vienna, and it was nothing short of amazing! The hotel is centrally located, making it the perfect base for exploring the gorgeous city of Vienna. Our room was spacious and beautifully decorated, with high ceilings that made it feel even more luxurious. Every detail in the room was thoughtfully designed. Also, the Le Labo products in the bathroom smelled incredible and were a nice touch. In addition, the staff were fantastic! They were so friendly, welcoming, and very professional. Stefano, the concierge, was especially helpful. He made reservations for us, gave great recommendations and even helped me send back a watch I accidentally left behind in the room. The hotel’s amenities were excellent. We enjoyed the great gym and loved relaxing at the pool and spa at Arany Spa after exploring the city. Breakfast at the Bank Brasserie was delicious, with a wide variety of options in a stunning setting. We also enjoyed sweet treats in the lounge during the afternoons. The Park Hyatt Vienna is a true five-star hotel with outstanding service. We can’t wait to stay here again!

I stayed at the Park Suite with View. The rooms were large and well-fitted, with heated marble floors. I loved the windows overlooking the Christmas markets. The spa is stunning. The gym is new. I loved breakfast at the Bank. Josie, Stefano, Martin and the team were generally fantastic, helping me with my needs. However, I want to highlight Karim, who was exceptional. I stayed with Hyatt since 2021 when I graduated university, over 300+ nights since including PH Bangkok, PH Niseko in Japan, PH Seoul, and some of the best non-Hyatt hotels in the world. Karim was the best concierge I’ve ever had. Here are 3 reasons: He is an excellent problem-solver; I asked where I could get cake, he called up the most famous cafe in town with the best cakes (Cafe Central) and gave me a card to show them. I had not thought about that cafe because online reviews had said it was impossible to get into. If he hadn’t, I would have to wait an hour in the Vienna cold and rain. He even assured me he will come to the cafe if they didn’t let me in, and I know he meant it. I had the best experience because of him of Austrian pastry. There were some hiccups with bookings which were due to language mistranslations which he resolved immediately. He gave me bathing suit recommendations (because the pool didn’t sell any) and the best Christmas market recommendations, because I deserved better experiences than the average one in front of the hotel. Karim goes above and beyond as a concierge for hospitality; I needed a phone charger, and it wasn’t charged out of the box, when I came down later it was all charged ready for me, because he is prepared. He recommended an orchestra show (at best music hall where Vienna does New Year’s concerts that go for 10,000 Euros on the Black Market). I was very impressed by his thoughtful recommendation. He made small talk that made me feel welcome and seen by asking about my story; I was traveling alone at Christmas yet I had the most amazing time because of Karim’s recommendations and gestures. He genuinely cares for guests: He switched out tour guides because I was uncomfortable with a third-party guide, which he didn’t need to do. I know that no matter who the guest was and what they needed, Karim would deliver his 200%. Karim’s exceptional service is the reason why I will choose Park Hyatt over other hotels everytime and will fully recommend this hotel and Hyatt to friends, family and strangers. I hope he gets recognized by Hyatt for his impressive work. There is no request too ridiculous for Karim, he always tries his best for guests.