Name: Best Western Marina Del Rey
Address: Ecuador 299, 2571530 Viña del Mar, Vina del Mar, Valparaiso, 2571530, Chile, Ecuador 299, 2571530 Viña del Mar, Overseas, Chile
Rating: 4.3

Best Western

Semua ulasan

Ulasan positif

Ulasan dengan gambar/video

Clean, simple hotel next to metro and bus stations.  Gluten free breakfast options. Shower has good water strength and good shampoo and conditioner. Not noisy and has AC.

Tudo dentro do esperado. Bom custo benefício, café da manhã farto. Estacionamento incluído é um diferencial

Personal muy amable, buen desayuno, buena ubicación, habitaciones cómodas

En habitaciones que dan a la calle el ruido es bastante alto ,y dificulta dormir

非常好的酒店，乾淨整潔，早餐豐富，出行方便

Muy bonito, personal amable y rico desayuno

Restoran

Meja depan 24 jam

Pertukaran mata wang

Tempat letak kereta

Penyimpanan bagasi

WiFi

Sarapan pagi

Haiwan peliharaan dibenarkan

Bilik dilarang merokok

Semua Bahasa

Bahasa Inggeris

Bahasa Cina

Bahasa Sepanyol

Bahasa Portugis

Semua Jenis Bilik

Bilik King Standard

Bilik Dua Katil King Size

Bilik Kembar Standard

We had booked a king room for 3 nights. On the morning after our 1st night a weird thing happened, I got locked in the bathroom and could not get out ! The promptly sent their maintenance guy over and he was able to dismantle the doorknob from the outside and got me out in about 20 mins. The folks that helped Katherine & then Guillermo put us into a bigger suite and comped part of our cost, so we only paid for 2 nights ! We saw them at least daily and they were always so kind to ask how everything was, that sort of thing. Overall, the place is pretty close to a 5 ***** in review stars anyways, but Guillermo and Katherine put the place well above 5 ***** as far as we are concerned. You just don't see customer service like this much any more. The beds are comfy, the shower/water pressure is great and the breakfast yummy. T Y for making our stay in Vina Del Mar very, very lovely !

We stayed one night prior to boarding a cruise.  We arrived mid to late morning on New Years Day and thankfully they were able to get us into a room right away.  It was maybe a 1 km or so walk to the waterfront, with many shops, restaurants, etc. both on the waterfront and along the way.  Easily caught an UBER to the cruise port the next morning after checkout and I think the fare was under 5 USD.  Breakfast was very nice and adequate for our needs.  The room was quiet and service was good.  They brought us an iron and ironing board on request.  We enjoyed a nice, light dinner in the restaurant as well.

At check in, I specifically asked if the room was nice and quiet and was assured that it was,,,which was a complete fabrication (sometimes between 2:30 am and 5:00 am it was, but not really). Problem continues as the hotel was no more than 50% full and yet I was given Room 201, corner at the stoplights (3 different ones),,,so the noise was incredibly LOUD.....every 30 seconds as the cars, buses, trucks all sped away from the light. On the second morning, I was approached by the hotel general manager who inquired how my stay was-I answered ”noisy and very dusty”-he inquired with concern ”which room”...I said #201. The GM simply turned his head...and walked away avoiding all eye contact for the next 4 days. No attempt to recognize or offer any solution...just go away. When asked by Best Western, I gave this same review....and the hotel (guillermo zuñiga gatica/Operaciones/ Best Western Marina Del Rey) responded and basically said.....oh...come back and try again. FIND A REAL HOTEL!!! I do want to share that the restaurant staff was all very pleasant, polite and professional and any would do gusts well as the next general manager.

Paling Relevan

Terbaru

Penarafan (Tinggi ke Rendah)

Penarafan (Rendah ke Tinggi)

Semua Pelancong

Bisnes

Keluarga

Solo

Tempah untuk orang lain

Pasangan

Melancong bersama rakan

Lain-lain

Temukan ulasan 74 bagi Best Western Marina Del Rey, dengan penilaian 4.3 oleh pelancong sebenar di Trip.com. Terokai perkara yang digemari oleh tetamu terdahulu tentang hotel yang termasuk perkhidmatan, kemudahan, lokasi, bilik dan banyak lagi!

74 Ulasan Tetamu Yang Disahkan di Best Western Marina Del Rey - Terkini 2024 | Trip.com

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