Hotel Perniagaan di Vitoria

Desde a chegada ao hotel o atendimento foi excelente! A localização do hotel é muito boa; numa esquina tem Farmacia, na outra tem um restaurante ótimo e nos arredores tem várias lojas, bares, cafés e restaurantes! O café da manhã é muito bom!!! Várias opções de frutas, bolos, pães e opções fit também. Precisamos antecipar nosso café da manhã devido a horário de voo e a funcionária do restaurante e cozinheiro foram excepcionais!!! Excelente experiência!

After traveling for nearly 29 hours, we were greeted by Lucas Silva who got us checked into a room with a lovely view earlier than we dared hope for, so we could finally rest our weary bones. The room was very clean, bright, and nice. We had to drive 4 hours the next day so we relaxed in the rooftop pool and watched the sunset to decompress. When we stayed at the hotel on the way home, Mr. Silva again greeted us with a warm smile and even called me by name without even looking at the computer yet! (My last name is usually easily forgotten/hard to pronounce for most people, so that really wowed me). Then he said ”Welcome home” as he handed me the key to the same room we had before. I was beyond impressed with this sort of top tier customer service that I usually only get at very high-end hotels that are far more expensive than this one. For the amount of money spent and the quality of service, it would be hard to beat this hotel. I hope they give Mr. Silva a raise and/or a promotion, as he really exemplifies the gold standard of customer service that is rarely seen these days. I'll definitely make this hotel my stopover for any future trips to Espírito Santo and I'll recommend it to anyone visiting this area of Brazil! :0)

Fechadura do quarto quebrada, chuveirinho jogando com vazamento e molhando todo banheiro, TV que não funcionava, secador que parava de funcionar quando esquentava e a o café não muda.